Guidewire Software

Technical Account Manager

Guidewire Software

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Tech Stack

AWSCloudGuidewire

About the role

  • Build and maintain strong relationships with Guidewire Cloud customers.
  • Provide guidance and leadership throughout the customer journey.
  • Focus on technical enablement for key platform features and management of operational experience with Guidewire Cloud.
  • Serve as a liaison between customer teams and Guidewire Product Development & Operations.
  • Advocate for customers and the benefits of the service & operating model of Guidewire Cloud.
  • Engage in technical feature education, service management, SLA/SLO management, system restoration, and escalation activities.
  • Collaborate with teams to identify operational scenarios and prepare for launch into Guidewire Cloud.
  • Challenge and identify ways to improve service management capabilities based on customer needs.

Requirements

  • 5+ years of experience in one or more of the following: working in a Program Management type role within a corporate IT or consulting environment (Guidewire projects preferred), working as a Customer Success Manager, working in a managerial position with a Customer Support organization focused on production operations.
  • 2+ years of applied project experience with Guidewire core applications (PolicyCenter, ClaimCenter, BillingCenter, Digital, Data Management).
  • German language fluency preference.
  • Comfort being in a dynamic role that will continue to mature with our solution & service offerings.
  • Strong communication and interpersonal skills.
  • Ability to defend and position technical and operational topics with customer personnel.
  • Applied Project Management experience.
  • Demonstrated problem solving skills performed in a time-sensitive environment.
  • Experience using an Agile-based methodology.
  • Experience working in an environment where cloud or off-premise enterprise applications have been utilized.
  • Experience working with Cloud, SaaS, or PaaS service models and understanding the differences versus on-premise software deployments.
  • Experience with customer and support systems such as Salesforce, Jira, Google Enterprise, and Confluence.
  • Fundamental Amazon Web Services (AWS) knowledge preferred.
  • Applied "DevOps" experience preferred.
  • Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
  • Authorized to work and travel within the EMEA region.
Benefits
  • Guidewire is proud to be an equal opportunity and affirmative action employer.
  • Committed to an inclusive workplace, and believe that diversity of perspectives, abilities, and cultures is key to success.
  • Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Guidewire core applicationsProject ManagementAgile methodologyCloud computingSaaSPaaSDevOpsAI applicationData-driven insightsProblem solving
Soft skills
CommunicationInterpersonal skillsLeadershipCustomer advocacyService managementCollaborationDynamic role adaptabilityTechnical enablementOperational experienceCustomer relationship management