Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts
Ability to track a Project budget forecast for the duration of customer support efforts
Manages dependencies and timing between work requests
Ability to draft statements of work and negotiate with customers
Provide leadership, management, and oversight of a single or multiple Implementation and Support projects
Demonstrated flexibility in delivering projects using different SDLC methods
Provide the project team direction and prioritization of activities per defined and agreed
Builds and fosters strong and trusted relationships with customers
Owns and manages customer relationships during implementation
Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships
Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle
Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones
Escalates delays and project impacts appropriately and creates appropriate project artifacts
Captures, manages, and plans mitigation/resolution of project issues and risks
Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications
Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly
Provides suggestions on how to manage delivery to Customer Leadership successfully
Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs
Direct team as to this plan
Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs
Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces

Requirements

Large enterprise program delivery
P&C Insurance industry – carrier-side is a plus
Work in a highly matrixed organization
Proven track record of delivery success
SaaS software implementation experience
Executive level customer facing experience
Extensive Project Management experience
Experience working across multiple projects, and in a project team environment
Resource management experience
Demonstrated skill in working with implementation partners
Very strong communication skills
Demonstrated excellent negotiation skills
Ability to anticipate, mitigate, and resolve risks and conflicts across different stakeholders
Experience working with onshore and offshore resources across multiple geographies
Technical knowledge of Java enterprise projects
Experience managing the migration of applications and data between on-prem versions and cloud
Demonstrated ability to lead a team with effective decision making
PMP, Prince2 or Equivalent qualification
Degree in related information technology or business background

Benefits

health, dental, and vision insurance
paid time off
company sponsored retirement plan
annual company bonus plan
commissions and/or long term incentive awards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Project ManagementSaaS software implementationJava enterprise projectsResource managementRisk managementBudget forecastingStakeholder managementImplementation supportMigration of applicationsData migration

Soft skills

LeadershipCommunicationNegotiationFlexibilityRelationship buildingDecision makingConflict resolutionPrioritizationTeam directionCustomer expectation management

Certifications

PMPPrince2