GuideWell Source

Community Manager

• Partner with CSR and Foundation teams to position Florida Blue Foundation as a trusted convener and catalyst.
• Execute the CSR/Foundation community engagement strategy and programs.
• Manage and activate events (workshops, forums, symposium) with direction from Senior Director, Community Engagement.
• Provide oversight and ensure delivery of community engagement programs, partnering with local resources in other geographic locations and virtually.
• Leverage, disseminate and translate grant results and community engagement success stories.
• Manage and develop communications content such as publications, papers, and presentations on program findings and outcomes of Foundation work.
• Create and distribute monthly Foundation newsletters.
• Responsible for creating and executing on the overall community engagement plan.
• Develop relationships externally with networks of foundations, associations, corporations, nonprofits and issue experts to advance the work in health and other related needs in the community.

Senior Community Engagement Manager

Actuary

• Will be responsible for Medicare pricing and risk revenue analytics.
• Managing Actuaries typically manage one or more direct reports and are responsible for their team’s work, reviews, and development, as well as being responsible for producing their own work
• Participate in the Actuarial Rotation program which provides the opportunity to rotate to a different team every 3-4 years.
• Support pricing, trend analytics, gross margin reporting, and financial reporting related to ACA, Medicare, Group, Reserves, Segment, and other teams
• Actuarial representation on cross-functional workgroups as an active participant

Managing Actuary – Medicare Rotation

• Will be responsible for supporting Actuarial Leadership.
• Managing Actuaries typically manage one or more direct reports and are responsible for their team’s work, reviews, and development, as well as being responsible for producing their own work
• Managing Actuaries participate in the Actuarial Rotation program which provides the opportunity to rotate to a different team every 3-4 years. Rotations can be internal (core Actuarial, such as Commercial/Medicare pricing and reserves) or external (non-Actuarial teams with Actuarial-related work, such as Segment, Value-Based Provider Analytics, Financial Performance and Analysis, Pharmacy Analytics, etc.)
• Support pricing, trend analytics, gross margin reporting, and financial reporting related to ACA, Medicare, Group, Reserves, Segment, and other teams
• Actuarial representation on cross-functional workgroups as an active participant

Managing Actuary – Commercial Rotation

Advisor

• Serve as the primary resource and subject matter expert for senior leadership for the immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues.
• Research and analyze issues, past operational actions and decisions and operational policies and procedures to determine problems, causes and appropriate solutions.
• Assist supervisor with the management of the routine, daily activities of the assigned department.
• Includes providing guidance and expertise to less experienced Service Advocates, identifying need for formal training opportunities.
• Support continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion.
• May provide feedback and expertise to other areas of the division and/or Company.

Senior Advisor, Contact

Director

• Own and evolve enterprise approach to value-based care in a manner that balances pragmatic, year-to-year wins with long-term targeted bets on the future – including developing new value-based products to meet market demand
• Conduct competitive assessments of value-based models in place today, but also the market pipeline of new models emerging from CMS/CMMI and other places; the incumbent will refine and improve existing models as well as lead new model ideation
• The incumbent is the business owner of the attribution engine and member assignment and as such will develop multi-year provider attribution targets for key markets based on future capability enhancements and in coordination with our clinical asset growth strategy
• Define annual market prioritization and provider attribution targets based on segment priorities and tools currently in place today
• Coordinate with Contracting and Performance teams to bring new models to market for TCOC, HEDIS, Stars, and risk adjustment accuracy improvements
• Support the development and piloting of new value-based models including bundles and system partnerships

Director, Value Based Products & Attribution

Social Media Manager

• The Senior Manager, Social Media Strategy operates at the intersection of enterprise governance, business strategy, audience intelligence, and operational leadership.
• This leader manages a small team and carries direct accountability across four disciplines: enterprise social strategy, governance, and platform portfolio management; content architecture and publishing standards; community monitoring, response operations, and issue management; and cross-functional partnership and business unit enablement.
• Critically, this role is also responsible for maintaining a forward-looking view of the social media landscape — identifying emerging platforms worth testing, building the case for investment, and expanding GuideWell's social portfolio deliberately and strategically as the landscape evolves.
• Throughout all of this, the Senior Manager, Social Media Strategy is expected to measure what matters — connecting social activity to business outcomes, not just platform metrics, and using that linkage to continuously sharpen the function's strategic direction.

Senior Enterprise Strategy Social Media Manager

Accounting Manager

• Review invoices for accuracy, proper coding, required approvals, and supporting documentation.
• Process vendor invoices accurately and timely within the Accounts Payable system.
• Ensure invoices are paid in accordance with payment terms and established company policies.
• Prepare, process, and distribute payments, including checks and electronic payments, in accordance with established procedures.
• Experience with 2/3 way match of invoices, purchase orders, and receiving reports.
• The ability to process a high volume of invoices
• Research and resolve vendor and employee payment inquiries within established service levels.
• Maintain organized electronic and/or physical vendor records in accordance with the company's record retention policy.
• Reconcile vendor statements and investigate outstanding items as needed.
• Assist with month-end close activities, including accounts payable accruals and account reconciliations.
• Identify opportunities to improve accounts payable processes and workflow efficiencies.
• Provide support for audits by maintaining accurate documentation and responding to information requests.
• Perform other accounting duties and special projects as assigned.

Accounting Associate I

Financial Planning and Analysis

• Manages cost reporting and analysis, planning, administrative cost controllership, and process improvements for the Federal Employee Program (FEP) segment, including the Federal Employee Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Programs.
• Prepares and provides consulting for complex analysis and costs reporting requirements, leads audits, continuous improvement projects, and other initiatives in support of the FEP segment.
• Responsible for timely and accurate completion of periodic cost reporting, compliant with federal and BCBSA regulations.
• Leads controllership, financial analysis and variance reporting for reimbursable allocated administrative expenses for FEHB and PSHB Programs.
• Coordinates audit cycles to ensure accuracy of deliverables and adherence to deadlines, assigns, reviews and approves audit schedules prepared by Accountant II and III positions on staff.
• Supports analysis and reporting for internal budgets and forecasts for the FEP segment.
• Prepares management presentations and commentary for financial plans.
• Continuously improving processes, developing efficiencies, and collaborating to resolve issues.

Senior Accountant, FP&A

Chief Marketing Officer

• Serve as the consistent, senior CMX presence in all segment leadership meetings, strategy sessions, and business planning forums — representing not just marketing, but the full Communications, Marketing & Customer Experience function.
• Develop and maintain a deep, current understanding of each segment’s business strategy, competitive pressures, growth targets, operational challenges, and member or customer dynamics.
• Listen to segment challenges with the breadth of the full CMX capability set in mind — identifying where marketing, communications, customer experience, brand, and insights each have a role to play, and framing integrated solutions rather than single-discipline responses.
• Translate segment business needs into clear, actionable briefs for CMX subject matter experts — providing the strategic context, business rationale, and high-level direction that allows each SME to do their best work without needing to attend every segment conversation.
• Mobilize and orchestrate the right CMX experts — across Communications, Customer Experience, Brand, Insights, and Marketing — for each segment challenge, ensuring the department delivers as one integrated function rather than a collection of independent capabilities.
• Maintain a real-time understanding of priorities, capacity, and ongoing work across CMX disciplines, so that segment commitments are made with full awareness of what the department can deliver and when.
• Serve as the accountability owner for CMX’s commitments to each segment — tracking deliverables, managing expectations, escalating risks, and ensuring the department consistently follows through on what it promises.
• Build and sustain trusted, peer-level relationships with segment leaders in Commercial, Government, and Health Services — positioning CMX as a strategic partner that earns a seat at the table because of the value it creates, not because of its organizational role.
• Proactively bring CMX insight, intelligence, and capability to segments before they ask — identifying opportunities where communications strategy, customer experience improvement, brand investment, or deeper audience insight could accelerate a segment’s goals, and making the case for that investment.
• Report back to the VP, Enterprise Marketing & Acquisition and the broader CMX leadership team on segment priorities, emerging needs, and strategic opportunities — ensuring the department is always forward-looking in how it aligns resources and capabilities to business needs.
• Develop and lead comprehensive enterprise-level acquisition marketing strategies across all business segments — individual, employer, Medicare, Medicaid, and ancillary health solutions — aligned to growth targets, brand positioning, and go-to-market priorities surfaced through segment engagement.

Senior Director – Marketing & Engagement, Health Services

• Serve as the consistent, senior CMX presence in all segment leadership meetings, strategy sessions, and business planning forums — representing not just marketing, but the full Communications, Marketing & Customer Experience function.
• Develop and maintain a deep, current understanding of each segment’s business strategy, competitive pressures, growth targets, operational challenges, and member or customer dynamics — well beyond what is needed to brief a campaign.
• Listen to segment challenges with the breadth of the full CMX capability set in mind — identifying where marketing, communications, customer experience, brand, and insights each have a role to play, and framing integrated solutions rather than single-discipline responses.
• Translate segment business needs into clear, actionable briefs for CMX subject matter experts — providing the strategic context, business rationale, and high-level direction that allows each SME to do their best work without needing to attend every segment conversation.
• Mobilize and orchestrate the right CMX experts — across Communications, Customer Experience, Brand, Insights, and Marketing — for each segment challenge, ensuring the department delivers as one integrated function rather than a collection of independent capabilities.
• Maintain a real-time understanding of priorities, capacity, and ongoing work across CMX disciplines, so that segment commitments are made with full awareness of what the department can deliver and when.
• Serve as the accountability owner for CMX’s commitments to each segment — tracking deliverables, managing expectations, escalating risks, and ensuring the department consistently follows through on what it promises.
• Build and sustain trusted, peer-level relationships with segment leaders in Commercial, Government, and Health Services — positioning CMX as a strategic partner that earns a seat at the table because of the value it creates, not because of its organizational role.
• Proactively bring CMX insight, intelligence, and capability to segments before they ask — identifying opportunities where communications strategy, customer experience improvement, brand investment, or deeper audience insight could accelerate a segment’s goals, and making the case for that investment.
• Report back to the VP, Enterprise Marketing & Acquisition and the broader CMX leadership team on segment priorities, emerging needs, and strategic opportunities — ensuring the department is always forward-looking in how it aligns resources and capabilities to business needs.

Senior Director – Marketing & Engagement

IT Support

• Support the IT risk analysis function by setting direction and contributing to the information-gathering process, assessment of supporting technologies, and development of the audit program.
• Collaborate with Audit team management and Staff members, as assigned, regarding audit program development.
• Performs or directs staff performance of research on technologies included in the scope of audits, identifying assessment focus areas based upon risk analysis.
• Performs or directs staff performance of key control testing through detailed analysis of various technical environments including operation systems, databases, network components and devices, and the related IT processes to manage those environments.
• Communicates overall summary of audit results to management on a regular basis and alerts management to unusual or high-risk situations requiring immediate action.
• Guides management in the development of satisfactory corrective actions in response to audit findings. Tracks progress against related corrective action plans, directing validation of key controls.
• Develops and mentors systems audit staff.

Systems Audit Manager

Account Executive

• Manage a block of clients – of generally mid-sized employers
• Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to assure maximum opportunity to retain the business and related revenues.
• Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members.
• Build and maintain a strong business/working relationship with clients and distribution networks sufficient to maintain and increase revenues; identify other opportunities and referrals.
• Develop and maintain a thorough understanding of client’s objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives.
• Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation.
• Schedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussion.
• Review and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factors.
• Communicate and ensure client compliance with federally and state mandated requirements.
• Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously.
• Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution and deliver on commitments.
• Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously.
• Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients.
• Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals.
• Assure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc.

Account Executive I

• Reviews team members’ accounting and financial reporting work product including reconciliations, manual journal entries with related analyses on both the GAAP and Statutory bases of accounting, Statutory exhibits and schedules, and financial statement footnotes for monthly, quarterly, and annual filings.
• Works with mid- and upper-management leaders internal to the organization to facilitate monthly, quarterly, and annual reporting in accordance with standard accounting practices and company policy.
• Provides subject matter expertise, consultation and integration activities for various financial processes working with senior leaders internal and external to the organization.
• Acts as a business lead on a variety of business/process improvements, process and organization redesign, and system development initiatives ensuring operational and financial controls and service goals are consistent with corporate direction and financial standards and/or regulations.
• Facilitates creative/innovative thinking with finance leadership and business partners to generate solutions and decision-making for business issues/problems, and/or recommendations.
• Utilizes continuous improvement methodologies to realize administrative and process improvement outcomes.
• Provides leadership, direction, coaching and input to affect positive change for workgroups and/or business partners as well as to accounting team members.
• Supports internal/external audits by providing thorough documentation of accounting position and analysis.

Senior Accounting Consultant, CPA

Communications

• Provide strategic communications direction and tactical support.
• Help drive and influence strategic thinking/direction of business leaders, partners and stakeholders.
• Develop, implement, and measure the effectiveness of integrated communication plans and tactics.
• Anticipate when there is a need to integrate communication projects with other enterprise teams.
• Collaborate with Sr. Director Strategic Communications & Reputation/Sr. Director Enterprise Communications/Dir. of Internal Comms to improve the communications function.
• Leverage AI-assisted tools to work smarter and faster.
• Apply measurement and analytics to assess the impact of work.
• Own end-to-end development of integrated messages across multiple communication channels.
• Provide broad communications support within the assigned pillar.
• Drive collaboration with communications colleagues and other enabling functions to ensure integrated planning and execution.
• Ensure quality and achieve results while managing multiple projects with changing business imperatives.

Enterprise Internal Communication Generalist

• Evaluate and analyze new Small Group RFPs to identify the optimal product offering for potential customers and agency partners for fully and balance-funded health products
• Conduct a thorough review and analysis of competitor offerings and then provide well-crafted counterproposal ideas
• Collaborate closely with internal and external partners to explore and implement innovative sales strategies that drive business growth
• Conduct thorough market research at the local and regional levels to provide valuable insights for organizations and agencies, aiding them in making informed decisions
• Establish a consistent communication cadence with agents and direct clients to ensure timely follow-up on purchasing decisions and maintain strong customer relationships for long-term business retention
• Thoroughly train agents on all aspects of Florida Blue Small Group Commercial Markets, including processes, tools, products, pricing, policies, and procedures
• Monitor and assess sales metrics of agencies and agents to identify areas for improvement.
• Provide frequent performance updates, track progress toward sales targets, and collaborate on action plans with agency owners' new sales and renewal teams
• Collaborate across segments and departments to implement innovative marketing strategies, including Go to Market, L&D initiatives, and learning programs that drive growth and foster continuous improvement for achieving sales goals
• Increase revenue by offering a range of supplementary insurance products (such as dental, vision, life, and indemnity) to both new and existing customers.
• Utilize agents to effectively promote these products and maximize cross-selling opportunities
• Leverage emotional intelligence, cultivate interpersonal relationships, and employ persuasive techniques to drive desired outcomes
• Efficiently address and resolve customer issues encountered by Agents/Groups through specific channel segments. Make diligent efforts to ensure timely support, leading to greater customer satisfaction and loyalty
• Collaborate closely and proactively with the dedicated sales support staff to effectively identify and resolve any service issues that may arise. By fostering a strong partnership and open communication channels, we can ensure seamless customer experiences and maintain high levels of customer satisfaction
• Thoroughly complete, meticulously process, and diligently maintain all relevant paperwork and records with utmost attention to detail and accuracy, ensuring that every piece of information is carefully documented and organized for easy retrieval and reference when needed
• Provide exceptional service by efficiently handling and resolving escalations in collaboration with internal partners, ensuring a seamless customer experience
• Identify strategic opportunities to strengthen key relationships by scheduling meetings with agents.
• Offer virtual or in-office training to further enhance their skills and knowledge