Senior Advisor, Contact

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Senior Advisor assisting service advocates in resolving healthcare inquiries at Florida Blue. Supporting continuous improvement and guiding less experienced team members in a healthcare operations role.

Posted 7/20/2026full-timeRemote • Florida • 🇺🇸 United StatesSenior💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resolving complex member and provider issues while providing guidance and mentoring to less experienced team members. Proficient in standard business practices and operational policies within healthcare operations.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Operations ExpertiseComplex Issue ResolutionMentoring and GuidanceOperational Policy Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member ComplaintsProvider ComplaintsContinuous ImprovementOperational PoliciesService Advocate

About the role

Key responsibilities & impact

Serve as the primary resource and subject matter expert for senior leadership for the immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues.
Research and analyze issues, past operational actions and decisions and operational policies and procedures to determine problems, causes and appropriate solutions.
Assist supervisor with the management of the routine, daily activities of the assigned department.
Includes providing guidance and expertise to less experienced Service Advocates, identifying need for formal training opportunities.
Support continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion.
May provide feedback and expertise to other areas of the division and/or Company.

Requirements

What you’ll need

Minimum 3+ years of professional experience in a customer service, healthcare operations, or related field
Demonstrated expertise in resolving complex member/provider issues and complaints
Experience providing guidance and mentoring to less experienced team members
Proficiency with standard business practices, procedures, and operational policies
High school diploma, GED, or equivalent qualification

Benefits

Comp & perks

Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan including employer match;
Paid time off, volunteer time off, 10 holidays and 2 well-being days;
Additional voluntary benefits available;
A comprehensive wellness program