Guardant Health

Sales

• Lead a team of Account Executives within a designated region
• Create and implement a comprehensive business plan for the region
• Manage 8-12 direct reports in recruitment, coaching, and development
• Achieve quarterly and annual sales goals
• Build relationships and advocacy with key thought leaders and decision makers

Regional Sales Director

Procurement

• Tissue Procurement Specialist is responsible for communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
• Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
• Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
• Work in a team environment and contribute to the department and company goals
• Keep precise and clear documentation of all email, fax, phone communications and follow up activities
• Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement
• Enter information and upload documentation into Salesforce.com and LIMS
• Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
• Assist with other administrative duties as assigned based on Company needs
• Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
• Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
• Use problem solving skills to resolve customer complaints and escalated situations
• Demonstrate flexibility and adaptability in a fast-paced dynamic environment

Tissue Procurement Specialist

Client Services Representative

• Lead, develop, and scale a high-performing team of Key Account Specialists and managers
• Own national performance for the Client Services- Key Account Program and establish custom service levels (SLAs)
• Build and manage a metrics-driven solutions program for Key Accounts, defining and tracking KPIs
• Ensure client needs are met and exceeded at an account level across multiple sites and territories
• Identify and troubleshoot systemic issues, define customer workflow requirements, implement scalable custom solutions
• Build customer training programs across clinical workflows, systems, and escalation management for Client Services Key Account Specialists
• Collaborate cross functionally with Sales, Marketing, Key Accounts, Compliance, Billing, Clinical Operations, Software, and Product teams
• Partner with Key Account and Sales team to align solution scope and timing to account plans, ensure clean handoffs
• Establish team resource plan, hire, train, coach, audit, perform competency assessments for a team of Client Services Key Account Specialists

Director, Client Services – Key Accounts

Account Executive

• Drive strategic business expansion/collaboration opportunities with major U.S. cancer centers and clinics / Top 20 largest oncology practices
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.

Account Executive, Oncology Late Stage

• Drive strategic business expansion/collaboration opportunities with Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Gardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

• Achieve Sales Targets
• Target and Engage Healthcare Providers
• Challenger Selling
• Educate and Support Providers
• Collaborate with Cross-Functional Teams
• Strategic Business Expansion
• Plan & Execute Launches
• Monitor Competitive Landscape
• Customer Feedback & Reporting
• Provide High-Touch Customer Service
• Compliance & Administrative Excellence