Guardant Health

Operations

• Lead enterprise mobile phlebotomy operations, including vendor performance, workflow execution, and patient access support.
• Manage nationwide phlebotomy vendor relationships, contracting, onboarding, service-level performance, and operational escalations.
• Drive operational standardization, workflow optimization, and service-level accountability across enterprise mobile phlebotomy operations.
• Own mobile phlebotomy cost-of-goods (COGs) tracking, forecasting, budget management, invoice reconciliation, and variance analysis.
• Monitor and improve operational and financial KPIs, including cost per collection, redraws, no-show rates, utilization, and vendor SLA performance.

Manager, Enterprise Phlebotomy Operations

Manager

• Manage all aspects of the alliance lifecycle, including strategic oversight and day-to-day operational activities for assigned partners
• Plan, coordinate, and oversee contractual implementation activities between internal project teams and external partner stakeholders
• Administer the partnership governance structure
• Establish and lead cross-functional partnership teams, collaborating with internal stakeholders to achieve milestones and deliverables in accordance with the agreement
• Serve as the primary point of contact for assigned partners, ensuring clear, timely, and effective communication between organizations
• Assess alliance health and proactively strengthen relationships at the individual and organizational levels
• Advocate for partner needs by communicating priorities internally and ensuring they are addressed appropriately
• Identify and resolve misaligned expectations between organizations
• Escalate internal or external issues that may jeopardize partnership health or impact key milestones and deliverables
• Develop an understanding of each partner's organizational culture and leverage those insights to improve collaboration and team effectiveness
• Monitor partnership performance against key performance indicators, communicate results to internal stakeholders, and identify opportunities to create additional value from the alliance
• Partner with leadership to develop, refine, and improve alliance management processes, tools, and best practices

Alliance Manager

Account Executive

• Promote the SHIELD colorectal cancer blood test to healthcare providers
• Achieve sales targets through effective prospecting and relationship-building
• Collaborate with cross-functional teams to support product launches
• Provide in-depth product knowledge to primary care practices

Account Executive – Screening

Client Services Representative

• Perform duties of a Client Services Associate II
• Act as Lead when Leadership is unavailable (out of office or outside of shift time) making appropriate decisions
• Ensure that the team’s daily performance is in accordance with expected KPI’s
• Responsible for troubleshooting and responding to or resolving team escalations and questions
• Assist in audits of Client Concerns and Complaints to ensure proper documentation and follow-through
• Assist with NCRs, DARs, PHI disclosures, and CAPAs, as directed by Leadership
• Assist with creating and maintaining SOPs, training materials, work instructions, and website content
• Support Quality Assurance & Training as directed by Leadership
• Lead or assist with departmental projects, UAT, or data requests, as directed by Leadership
• Other tasks/administrative duties as needed

Senior Client Services Associate

Analyst

• Support day-to-day operations of the privacy program, including policy implementation, training, and awareness initiatives
• Conduct and assist with privacy impact assessments (PIAs/DPIAs) and data mapping activities
• Help maintain and update records of processing activities (ROPA) and data inventories
• Review and triage data subject rights requests (e.g., access, deletion, correction) in compliance with global regulations
• Partner with Legal and Security teams on incident response, including potential data breaches and risk assessments
• Assist in drafting and maintaining privacy notices, internal policies, and procedures
• Support vendor lifecycle activities, including privacy and data protection reviews, contract negotiation support (e.g., data processing agreements, data use terms), and ongoing monitoring of third-party data handling practices
• Monitor evolving privacy regulations and provide summaries of key developments
• Collaborate with cross-functional stakeholders to embed privacy by design into products, clinical studies, and data initiatives
• Track and report on privacy program metrics and compliance activities

Privacy Analyst

Security Engineer

• Design, implement, operate, and continuously improve enterprise security tools across Endpoint, Cloud, Identity, Network, SaaS, Vulnerability Management, Logging, and Response platforms.
• Oversee and optimize Managed Detection and Response (MDR), as well as Security Orchestration, Automation, and Response (SOAR), capabilities and related integrations.
• Serve as a technical owner for SIEM operations.
• Develop, tune, and maintain high-value Threat Detection content.
• Analyze security events, threat intelligence, and attacker tradecraft.
• Support and participate in Incident Response activities.
• Manage threats from AWS and cloud-native environments.
• Build dashboards, metrics, and reports to measure Security Tool health, detection coverage, Vulnerability Management posture, Incident Response effectiveness, and overall security program maturity.

Senior Security Engineer

Business Development Rep

• Define and execute the business development strategy for Guardant’s Biopharma organization, including partnership models, collaboration frameworks, and revenue growth initiatives.
• Build and maintain strategic relationships with senior executives across the drug development continuum—from discovery and translational oncology through clinical and commercial—to drive adoption of Guardant Health’s technologies.
• Lead high-impact customer and partner engagements, representing Guardant Health at the executive level and clearly articulating the value of Guardant’s platform across clinical trials, companion diagnostics, and drug commercialization.
• Partner cross-functionally with Product Development, Clinical Development, Laboratory Operations, Bioinformatics, Marketing, Scientific Affairs, and Regulatory teams to deliver integrated, partner-centric solutions.
• Build, lead, and develop a high-performing business development team, driving accountability, strategic execution, and commercial excellence.
• Serve as a member of the Senior Management Team, contributing to enterprise strategy, growth planning, and organizational leadership.
• Align internal capabilities with partner needs, fostering collaboration and driving solutions that leverage Guardant’s scientific and commercial strengths.

Vice President, Business Development

Medical Science Liaison

• Build and maintain strong, professional relationships with KOLs across academic and community settings.
• Engage KOLs in scientific dialogue to deepen understanding of the company’s technologies and products.
• Develop, refine, and present scientific content (slides, abstracts, and data summaries) to external audiences.
• Lead presentations at regional meetings, CME events, and scientific forums.
• Act as a trusted scientific resource for Sales, Marketing, and Market Access teams.

Medical Science Liaison II – Screening

Billing Specialist

• Oversee daily front-end revenue cycle operations, including patient registration, billing data entry, insurance verification, eligibility validation, and financial case management workflows
• Supervise intake triage operations, including incoming calls, emails, escalations, correspondence, and issue resolution support
• Ensure accurate review and processing of patient demographics, insurance information, diagnosis codes, associated documentation, and payer selection prior to claim submission
• Monitor operational queues, productivity, quality metrics, and departmental SLAs to support timely workflow completion and clean claim readiness
• Support front-end denial prevention efforts by identifying and resolving eligibility discrepancies, payer issues, registration inaccuracies, and front-end claim edits or rejections
• Provide leadership oversight and workflow support for on-site and offshore/BPO operational teams
• Serve as a subject matter expert for payer interpretation, insurance verification workflows, payer portals, Medicare, Medicaid, commercial plans, IPA routing, and self-pay processes
• Manage escalated operational issues and collaborate with cross-functional departments to support reimbursement readiness and workflow resolution
• Audit front-end operational activities to ensure compliance with payer requirements, internal workflows, and documentation standards
• Monitor payer trends, workflow gaps, and reimbursement-related issues to support continuous operational improvement initiatives
• Partner with Training, Quality, Systems, Prior Authorization, Post-Billing, and Revenue Cycle Leadership teams to improve workflow efficiency, operational performance, and staff development
• Coach, mentor, and support employees

Supervisor, Reimbursement – Pre-Billing

• Design, implement, operate, and continuously improve enterprise security tools across Endpoint, Cloud, Identity, Network, SaaS, Vulnerability Management, Logging, and Response platforms.
• Oversee and optimize Managed Detection and Response (MDR), as well as Security Orchestration, Automation, and Response (SOAR), capabilities and related integrations.
• Serve as a technical owner for SIEM operations, including log source onboarding, data normalization, detection support, performance tuning, cost optimization, and regulatory logging requirements.
• Develop, tune, and maintain high-value Threat Detection content, including SIEM rules, behavioral analytics, endpoint detections, cloud detections, and identity-based alerts.
• Analyze security events, threat intelligence, and attacker tradecraft to improve detection coverage, validate alert effectiveness, and support incident response investigations.
• Support and participate in Incident Response activities, including triage, investigation, containment, eradication, recovery, evidence collection, and post-incident reviews.
• Support security investigations involving endpoint activity, cloud events, identity logs, network telemetry, SaaS activity, and other relevant data sources.
• Provide expertise on EDR tooling including policy configuration, telemetry ingestion, detections, response actions, host containment, and integrations with other security systems.
• Support Vulnerability Management activities, including scanner operations, asset coverage, vulnerability validation, risk prioritization, remediation tracking, exception handling, and reporting.
• Manage threats from AWS and cloud-native environments, including monitoring and respond to CloudTrail, VPC Flow Logs, workload logs, IAM activity, container activity, and cloud security findings.
• Build dashboards, metrics, and reports to measure Security Tool health, detection coverage, Vulnerability Management posture, Incident Response effectiveness, and overall security program maturity.
• Develop and maintain documentation, operational runbooks, incident response playbooks, engineering standards, and tool administration procedures.
• Evaluate AI-assisted security capabilities for detection, response, vulnerability management, and automation, while helping define how AI systems, agents, and usage are logged, monitored, and assessed for risk.
• Provide technical leadership, mentorship, and guidance to junior engineers, analysts, and cross-functional partners.
• Stay current on emerging threats, attacker tradecraft, vulnerability trends, Security Tooling, Cloud Security practices, and Security Engineering best practices.

• Uncover potential new business using analytical insights.
• Consistently meet or exceed sales goals through virtual prospecting.
• Build strong relationships virtually with healthcare providers.
• Utilize data from internal resources to support business plans.
• Provide in-depth product knowledge and training to primary care practices.
• Maintain exceptional customer service standards by resolving issues proactively.
• Ensure adherence to company policies and manage multiple projects.

Screening Inside Sales Representative

• The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts.
• Ensure timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams.
• Navigate EMR systems to extract and resolve clinical data issues, managing client communications and supporting account-level needs.
• Coordinate repeat orders, critical clinical documentation processes, including follow up on Advance Beneficiary Notices (ABNs), tissue procurement, and pathology report review.
• Identify and resolve missing, incomplete, or incorrect information impacting case processing. Document findings, actions taken, and resolutions in internal systems with precision and compliance.

Manager, Enterprise Phlebotomy Operations

Alliance Manager

Account Executive – Screening

Senior Client Services Associate

Privacy Analyst

Senior Security Engineer

Vice President, Business Development

Medical Science Liaison II – Screening

Supervisor, Reimbursement – Pre-Billing

Senior Security Engineer

Screening Inside Sales Representative

Senior Client Services Specialist – Key Accounts