Supervisor, Reimbursement – Pre-Billing

Guardant Health

Supervisor of Reimbursement - Pre-Billing managing healthcare revenue cycle daily operations. Ensuring operational accuracy and driving continuous improvement in a fully remote capacity.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,070 - $110,075 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle management, with a focus on front-end operations, insurance verification, and compliance with payer requirements. Proven leadership in managing operational teams and driving process improvements in high-volume environments.

Highest-signal resume keywords

Healthcare Revenue Cycle ExperienceLeadership ExperienceHealthcare Reimbursement SystemsAnalytical and Problem-Solving SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationBilling Data EntryInsurance VerificationEligibility ValidationFinancial Case ManagementClaim Submission ProcessingOperational AuditingWorkflow Efficiency ImprovementData AnalysisDocumentation Standards Compliance

Soft Skills

Excellent Communication SkillsCollaborationCoaching and MentoringAttention to DetailTime Management

Tools & Technologies

SalesforceEligibility PlatformsClearinghousesXifinTelcor

Industry Keywords

Payer InterpretationMedicareMedicaidCommercial PlansBPO Operations

About the role

Key responsibilities & impact

Oversee daily front-end revenue cycle operations, including patient registration, billing data entry, insurance verification, eligibility validation, and financial case management workflows
Supervise intake triage operations, including incoming calls, emails, escalations, correspondence, and issue resolution support
Ensure accurate review and processing of patient demographics, insurance information, diagnosis codes, associated documentation, and payer selection prior to claim submission
Monitor operational queues, productivity, quality metrics, and departmental SLAs to support timely workflow completion and clean claim readiness
Support front-end denial prevention efforts by identifying and resolving eligibility discrepancies, payer issues, registration inaccuracies, and front-end claim edits or rejections
Provide leadership oversight and workflow support for on-site and offshore/BPO operational teams
Serve as a subject matter expert for payer interpretation, insurance verification workflows, payer portals, Medicare, Medicaid, commercial plans, IPA routing, and self-pay processes
Manage escalated operational issues and collaborate with cross-functional departments to support reimbursement readiness and workflow resolution
Audit front-end operational activities to ensure compliance with payer requirements, internal workflows, and documentation standards
Monitor payer trends, workflow gaps, and reimbursement-related issues to support continuous operational improvement initiatives
Partner with Training, Quality, Systems, Prior Authorization, Post-Billing, and Revenue Cycle Leadership teams to improve workflow efficiency, operational performance, and staff development
Coach, mentor, and support employees

Requirements

What you’ll need

Associate’s (Bachelor’s preferred) degree in related fields such as healthcare administration, business administration, or engineering is preferred, but directly related healthcare revenue cycle experience may be considered in lieu of a degree.
Minimum of 5 years of healthcare revenue cycle experience required in front-end/pre-billing workflows.
Proven leadership experience, with a minimum of 2 years of experience supervisory teams, including people managers and/or offshore (BPO) operations.
Strong working knowledge with healthcare reimbursement systems, (e.g., Salesforce, eligibility platforms, clearinghouses), Xifin, Telcor, and national as well as regional payers throughout the US are a plus.
Experience supporting offshore/global operational teams and high-volume production environments strongly preferred.
Strong analytical and problem-solving skills with the ability to identify workflow trends, operational gaps, denial drivers, and process improvement opportunities.
Proficiency with Microsoft Office Suite required, particularly Microsoft Excel, reporting tools, and general computer navigation; strong typing and documentation accuracy skills required.
Excellent verbal and written communication skills with the ability to effectively collaborate across operational departments, leadership teams, providers, patients, insurance carriers, and external business partners.
Demonstrated ability to manage multiple priorities in a fast-paced operational environment while maintaining strong attention to detail, quality, and service excellence.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities