Senior Client Services Associate

Guardant Health

Senior Client Services Associate responsible for customer support and team performance management at Guardant Health. Engaging with clients and ensuring quality service in a biotech setting.

Posted 7/25/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $28,000 - $38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service skills with a focus on quality assurance, documentation, and compliance in a biotech or healthcare environment. Proficient in leading teams, managing escalations, and utilizing AI tools responsibly to enhance operational efficiency.

Highest-signal resume keywords

Client Services ExperienceSalesforce.com ProficiencyQuality Assurance SupportTeam LeadershipBiotech or Healthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesTroubleshootingDocumentationSOP CreationProject ManagementData AnalysisAudit AssistanceNCRsCAPAsPHI Disclosures

Soft Skills

Excellent CommunicationTeam CollaborationMultitaskingSelf-DisciplineGood Judgment

Tools & Technologies

Salesforce.comMicrosoft Office

Industry Keywords

BiotechLife ScienceDiagnosticHealthcareKPIUATAI FluencyDigital Fluency

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Perform duties of a Client Services Associate II
Act as Lead when Leadership is unavailable (out of office or outside of shift time) making appropriate decisions
Ensure that the team’s daily performance is in accordance with expected KPI’s
Responsible for troubleshooting and responding to or resolving team escalations and questions
Assist in audits of Client Concerns and Complaints to ensure proper documentation and follow-through
Assist with NCRs, DARs, PHI disclosures, and CAPAs, as directed by Leadership
Assist with creating and maintaining SOPs, training materials, work instructions, and website content
Support Quality Assurance & Training as directed by Leadership
Lead or assist with departmental projects, UAT, or data requests, as directed by Leadership
Other tasks/administrative duties as needed

Requirements

What you’ll need

Bachelor’s degree preferred
High school diploma, or its equivalent required plus experience
4+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is preferred
Ability to work as part of a team comprised of internal employees, contractors and managers
Ability to multitask and take on various projects
Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting
Excellent written, verbal communication skills are required, as is computer proficiency
Solid experience using Salesforce.com and Microsoft Office
Flexibility with respect to working hours based on operational need
AI & Digital Fluency Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.

Benefits

Comp & perks

Health insurance
Flexible work hours
Professional development opportunities
Remote work options