Senior Client Services Specialist – Key Accounts

Guardant Health

Client Services Key Account Specialist providing high-touch operational support for healthcare providers. Managing clinical data issues and ensuring compliance with Guardant Health’s key accounts.

Posted 7/14/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesSenior💰 $69,785 - $95,965 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing key accounts within the healthcare sector, ensuring compliance with HIPAA standards while effectively communicating complex clinical information. Proficient in navigating EMR systems and utilizing tools like Salesforce and Microsoft Office to support operational needs and enhance client relationships.

Highest-signal resume keywords

EMR Systems ExperienceHIPAA ComplianceCross-Functional CollaborationAttention to DetailClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical DocumentationCase ResolutionData ManagementReport GenerationBiotechnology KnowledgeLifesciences KnowledgeHealthcare ExperienceOperational Support

Soft Skills

Communication SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceMicrosoft Office SuiteJIRAEMR Systems

Industry Keywords

Healthcare ProvidersKey AccountsClinical DataAdvance Beneficiary NoticesPathology Report Review

About the role

Key responsibilities & impact

The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts.
Ensure timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams.
Navigate EMR systems to extract and resolve clinical data issues, managing client communications and supporting account-level needs.
Coordinate repeat orders, critical clinical documentation processes, including follow up on Advance Beneficiary Notices (ABNs), tissue procurement, and pathology report review.
Identify and resolve missing, incomplete, or incorrect information impacting case processing. Document findings, actions taken, and resolutions in internal systems with precision and compliance.

Requirements

What you’ll need

Bachelor’s degree required.
Background in Biotechnology, Lifesciences, Healthcare with 5+ years of relevant experience working with healthcare providers and crossfunctional teams is required.
Prior field experience strongly preferred.
Experience working in or with EMR systems (Epic, Cerner, etc.) preferred.
Demonstrated experience handling PHI and working within HIPAA compliance standards.
Proven ability to communicate complex clinical or operational topics clearly.
Strong cross-functional collaboration skills.
High attention to detail with the ability to manage multiple concurrent tasks.
Experience generating and interpreting reports to support customer needs.
Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems.
Has to live in the Memphis Area.
Ability to travel to assigned accounts as required.

Benefits

Comp & perks

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
The work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.