Growe Talents

QA Engineer

• Analyze requirements, specifications, and technical documentation to design effective test cases;
• Create and maintain testing documentation (test cases, checklists, bug reports);
• Execute API testing, perform feature and regression testing on different stages, starting from business requests to full-scale production rollout;
• Analyze reasons for the failed test, report issues, take corrective actions;
• Participate in process improvements to increase the product's quality and the team's performance;

Mid-level QA Engineer

Support Engineer

• Work closely with business units and technical teams to clarify requests and track task progress;
• Monitor Grafana boards to assess system performance and detect potential issues;
• Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
• Record incidents in JSM/Jira in compliance with established workflows;
• Handle support tickets, ensuring they are updated regularly and resolved promptly;
• Escalate incidents when required, adhering to internal protocols;
• Draft and deliver notifications about scheduled or unscheduled technical activities.

Technical Support Agent

Customer Support

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation;
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
• Assist with issues related to deposits, withdrawals, and other payments;
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

VIP Customer Support Representative

Manager

• Own the execution of gamification strategies to drive player activation, retention, and reactivation;
• Design, launch, and optimise gamification campaigns, including tournaments, missions, and quests;
• Define and apply player segmentation to deliver targeted and personalised gamification experiences;
• Manage and maintain gamification content within the back office, ensuring accuracy, consistency, and quality;
• Ensure all gamification content aligns with the overall promotional and brand strategy;
• Own the gamification calendar, plan initiatives, prioritise effectively, and ensure timely execution;
• Continuously test and validate all setups to ensure a flawless player experience and correct campaign functionality;
• Collaborate cross-functionally with Product, Marketing, CRM, Design, Content, and Analytics teams to deliver impactful campaigns.

Gamification Manager

Operations

• Get hands-on experience across product, casino operations, and content while working on real business tasks from day one;
• Support product and project teams in daily execution and contribute to launching features and campaigns;
• Work with tools like Jira to track tasks and support smooth project delivery;
• Assist with content management, platform updates, and operational activities across casino and product areas;
• Coordinate with cross-functional teams such as Product, CRM, Content, and Support;
• Organise, prioritise, and follow up on tasks to meet deadlines;
• Learn how iGaming products work, including games, bonuses, user journeys, and retention mechanics;
• Take ownership of smaller tasks and gradually grow into more complex responsibilities;
• Look for ways to improve processes and contribute to better execution.

Junior Operations Manager

Customer Success Manager

• Design, launch, and optimise end-to-end CRM journeys across multiple channels, including Welcome, Retention, and Reactivation flows;
• Own and execute a localised CRM strategy focused on increasing player lifetime value, improving retention, and reducing churn;
• Define and evolve customer segmentation, including behavioural, value-based, and lifecycle approaches, to enable highly targeted promotions;
• Collaborate closely with Product to integrate and promote gamified and other product features within the CRM lifecycle;
• Propose, test, and scale new promotional mechanics, offers, and communication approaches based on data;
• Own campaign planning and execution across channels, ensuring high quality, consistency, and performance;
• Deep dive into key CRM performance metrics;
• Translate data into actionable insights to improve communication strategy and bonus efficiency;
• Align CRM initiatives with Marketing and Product priorities to ensure a consistent user experience.

CRM Manager

Product Analyst

• Own and analyse core metrics to measure different aspects of the business;
• Maintain and develop user-friendly reports (Tableau, Google Sheets) to track metrics and visualise insights;
• Identify opportunities and issues through data analysis, generate insights, and translate them into clear, actionable recommendations;
• Work independently while collaborating with Marketing, CRM, and Product teams;
• Propose and validate ideas to improve marketing performance and overall business efficiency;
• Own automated reporting to ensure timely, accurate, and consistent data delivery;
• Ensure data quality and consistency across sources, proactively identifying and resolving discrepancies;
• Support hypothesis-driven analysis and testing (A/B tests) to validate business and product decisions.

Marketing, Product Analyst

Marketing

• Drive and scale traffic acquisition across paid, affiliate, and organic channels;
• Optimise key metrics (CAC, CPA, LTV, ROMI) to improve performance and profitability;
• Analyse the full marketing funnel and identify growth opportunities;
• Manage budgets, focusing on the most efficient and high-ROI channels;
• Set up and maintain tracking systems (attribution, pixels, postbacks);
• Collaborate with Product, CRM, and Content teams to align efforts;
• Test new channels, creatives, and strategies through A/B testing;
• Improve marketing processes, automation, and reporting;
• Work with affiliates and partners to grow external traffic;
• Take ownership of results and drive continuous growth.

Marketing Specialist

Accountant

• Generate and send contracts, and monitor their timely signing
• Maintain accounting ledgers, including bookkeeping, income and expense accounts, income and cost registers
• Prepare annual financial reports in accordance with Polish law
• Compile periodic financial reports
• Create additional reports based on client specifications (subject to a separate agreement)
• Calculate monthly or quarterly CIT and PIT advance payments
• Prepare tax declarations and reports for the National Statistical Office (GUS) and other authorities, if pre-agreed
• Provide advisory services to SMEs operating in Poland

Security Engineer

• Own end-to-end cybersecurity, information security, and IT security across the company, covering both internal security (breach attempts, internal network monitoring) and product security (product-related threats and risks);
• Define, evolve, and execute the company-wide cybersecurity strategy and security roadmap aligned with business and product priorities;
• Establish and enforce security policies, standards, procedures, and organization-wide security controls;
• Lead security risk management, including risk assessments, risk register ownership, and mitigation planning;
• Ensure compliance with regulatory and industry standards (e.g., GDPR, ISO 27001, SOC 2) and manage internal/external audits;
• Oversee secure architecture across cloud infrastructure, applications, SDLC, and IAM, including review of critical architectural decisions;
• Define and enforce security standards for encryption, key management;
• Own security operations, including monitoring, detection, response capabilities, and incident response for critical (P0/P1) events;
• Drive Application Security and DevSecOps practices (SAST, DAST, SCA, CI/CD security controls, threat modeling) in collaboration with engineering teams;
• Oversee IAM, endpoint, and workforce security, including access control models, EDR strategy, device security, and joiner/mover/leaver processes;
• Lead fraud prevention, vendor security, and internal/external abuse investigation processes, while managing security KPIs, reporting, budget, and team scaling;
• Manage a cybersecurity team, including Cloud Security, SOC, Application Security / DevSecOps, Endpoint Security, IAM, and Information Security functions.

Cybersecurity Officer

• Review sports content and identify bugs or data issues;
• Monitor competitors’ margins and adjust setups accordingly;
• Prepare and maintain CRM sports calendars;
• Communicate with the Trading Team on daily operations and updates;
• Analyze key sports metrics and resolve anomalies promptly.

Sport Operations Specialist

Backend Engineer

• Support the current functionality and maintain backward compatibility for the releases
• Take part in analyzing tasks, decompose them into sub-tasks, and estimate the development time
• Deliver completed tasks for testing and provide advisory assistance to QAs during testing
• Take part in analyzing and tuning system designs to identify and fix performance bottlenecks
• Identify areas for improvement and add them to tech debt
• Perform merge request cross-review

Senior .Net Developer

Frontend Engineer

• Develop pages according to the requirements using HTML, CSS, JS (React, Next.js);
• Fix bugs and resolve front-end issues;
• Participate in the development of multipage websites;
• Develop and implement new features;
• Participate in codebase maintenance and refactoring efforts.

Middle Front-End Developer

Affiliate Manager

• Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);
• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
• Track response times and ensure communication SLAs are met;
• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);
• Escalate critical issues and follow up until they are resolved;
• Provide structured feedback to managers based on QA reviews;
• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
• Maintain a record of recurring mistakes and systemic issues within the team;
• Prepare regular reports on communication quality and team discipline;
• Initiate and support process improvements that impact partner communication quality.

Affiliate Communication Quality Manager

DevOps Engineer

• Ensure availability, performance, and scalability of infrastructure and services through monitoring, automation, and operational best practices;
• Lead incident response, perform root cause analysis, and implement recovery and long-term fixes;
• Manage infrastructure using Terraform, Terragrunt, and automation tools for consistency and repeatability;
• Implement and maintain metrics, logs, and tracing solutions (Prometheus, Grafana, Loki, VictoriaMetrics, CloudWatch) to ensure system visibility;
• Identify bottlenecks, tune systems, and improve infrastructure performance;
• Monitor resources, forecast growth, and implement scaling strategies;
• Integrate security best practices into IaC, CI/CD pipelines, and deployments;
• Support vulnerability management;
• Participate in 24/7 rotations (once a week) for timely resolution of critical incidents;
• Work with DevOps, PRE, development, and security teams to improve reliability and design resilient systems;
• Maintain operational runbooks, incident reports, and system documentation.