Growe Talents

QA Engineer

• Perform regular testing of web, native apps and PWA products across different internet connections and devices
• Test payment flows, including deposits, withdrawals, and related user journeys
• Conduct competitor research and highlight key product features, flows, and user experience improvements
• Test CRM, bonus and gamification flows
• Identify, document, and report bugs in a clear and structured manner
• Test landing pages and ensure correct functionality, localization, and user experience
• Prepare regular QA reports with findings, issue descriptions, priorities, and testing results
• Test marketing flows, including registration, onboarding, and promotional mechanics
• Work closely with Marketing, CRM, Payments, and Product teams to ensure smooth execution and issue resolution
• Quickly react to new tasks, incidents, and product changes requiring validation
• Handle ad-hoc testing and operational requests when required
• Provide occasional ad-hoc tasks outside working hours (additional compensation provided).

Manual QA Engineer

Call Center Representative

• Manage the daily operations of the outbound team;
• Monitor team performance and ensure KPI achievement;
• Conduct 1:1 meetings, team meetings, and regular performance reviews;
• Analyze team and campaign results to identify trends, weaknesses, and growth opportunities;
• Provide regular updates, insights, and recommendations to management;
• Support agents with coaching, guidance, and performance improvement plans, onboarding;
• Create and improve communication scripts and outbound approaches when needed;
• Help optimize workflows, processes, and communication strategies;
• Maintain high standards of communication quality and team efficiency.

Outbound Call Center Supervisor

Affiliate Manager

• Identify and onboard new affiliate partners while reactivating inactive affiliates through targeted outreach
• Participate in affiliate marketing events, conferences, and meetups to expand and strengthen the partner network
• Maintain regular communication with affiliates by providing timely updates on program changes, new product features, and policies
• Monitor affiliate traffic, transactions, and performance to identify anomalies, prevent fraud, and ensure compliance
• Prepare and provide affiliates with marketing materials, including banners, promotional copy, screenshots, and landing pages
• Plan and execute marketing initiatives to promote the affiliate program and attract new partners
• Develop and launch affiliate incentive programs, seasonal campaigns, and bonus structures to increase engagement and performance
• Analyze affiliate campaign performance, evaluate ROI, and provide actionable insights to optimize results.

Recruitment

• Drive full-cycle recruitment process including coordinating, sourcing, screening, interviewing, feedback, and offers for all levels of candidates (sometimes including our international locations);
• Create new ways to engage passive candidates through sourcing and social media;
• Work closely with hiring managers in various departments to define recruitment needs and plan the hiring process;
• Oversee internal and external communication, making sure that our company maintains a positive reputation as an employer;
• Enlarge and manage candidates’ database;
• Track and analyze pipeline and performance data on a regular basis;
• Assist in integrating employees recruited into the team;
• Participatе in projects of the HR Team.

Recruiter

Account Manager

• Manage end-to-end onboarding with providers, including preparation of corporate documents and completion of application forms
• Negotiate fees and favorable commercial terms with providers
• Source and secure credentials (API keys, access) required for provider connections
• Oversee account onboarding and ongoing management
• Draft clear technical specifications for new provider and payment method integrations
• Drive integration tasks through all stages, from setup to production, in coordination with development, QA, and other teams
• Maintain and grow formal and informal partner relationships
• Represent the company at conferences, industry events, partner visits, and business trips in target markets
• Conduct market research on the most popular payment methods and present findings internally

Payments Account Manager

Field Engineer

• Provide L1–L2 technical support for end users in a corporate environment;
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
• Install, configure, and support Windows and MacOS operating systems;
• Troubleshoot and resolve hardware, software, networking, and system-related issues;
• Perform regular system maintenance, updates, patching, and preventive support activities;
• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
• Support endpoint security processes, including antivirus, encryption, and patch management;
• Assist with procurement, setup, and replacement of IT equipment;
• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
• Escalate complex issues to senior support teams when necessary;
• Collaborate with internal IT teams to ensure smooth and stable IT operations.

L1-L2 Service Desk Engineer

Data Analyst

• Analyze player behavior across the full funnel: registration, first deposit, retention, reactivation, churn - and translate findings into actionable product recommendations
• Design, run, interpret A/B tests and quasi-experiments, handle the methodology for measuring feature impact
• Build and maintain cohort-based analyses (LTV, retention curves, payback) to support product and investment decisions
• Define, validate, and monitor product KPIs and metric trees, challenge metrics that don't reflect real business value
• Partner with product managers to prioritize the roadmap based on expected impact, not intuition
• Develop self-service dashboards (Tableau) and data sources to help stakeholders answer routine questions without analyst involvement
• Investigate anomalies in key metrics and communicate root causes clearly to non-technical audiences
• Maintain culture of rigorous, honest analytics: document assumptions, quantify uncertainty, and flag when data can't answer the question
• Own web analytics implementation and data quality: tracking plans, event taxonomy, tag management (GTM), and validation of new tracking releases.

Billing Specialist

• Monitor daily, weekly, and monthly billing KPIs to ensure stable payment performance;
• Investigate payment anomalies and resolve transactional issues;
• Optimize payment flows, provider distribution, and cashier performance;
• Collaborate with cross-functional teams to improve payment operations;
• Ensure high-quality payment processes and successful traffic launches.

Billing Operations Manager

Marketing

• Plan, launch, and manage ad campaigns on Facebook, TikTok, and Google UAC targeting relevant iGaming audiences;
• Optimize campaign performance across all platforms to maximize ROMI and player acquisition;
• Analyze campaign data, generate performance reports, and identify improvement areas across Facebook, TikTok, and Google UAC;
• Collaborate with creative and content teams to develop effective ad assets tailored to each platform's format and audience;
• Stay updated on Facebook, TikTok, and Google Ads policies and platform updates, especially those affecting iGaming;
• Conduct A/B testing (creatives, audiences, bidding strategies) to improve ad performance and user engagement;
• Manage and scale UAC campaigns, including creative asset feeds and audience signals for Google's automated bidding;
• Monitor competitors and market trends across paid social and Google to identify new opportunities.

Media Buyer

Manager

• Develop, launch, and optimize gamification mechanics to increase player engagement, retention, and lifetime value;
• Analyze player behavior and performance metrics to identify growth opportunities;
• Create and manage gamification campaigns, tournaments, missions, challenges, and loyalty programs;
• Collaborate closely with CRM, Product, BI, and Marketing teams to deliver engaging player experiences;
• Monitor market trends and competitor activities to introduce innovative gamification solutions;
• Prepare reports and recommendations based on campaign performance and player insights.

Gamification Manager

• Participate in integration projects with PSPs and payment platforms (gateway/method naming, required fields, validation, limits, cashier infoblocks);
• Work with online payments, payment flows, and transaction lifecycles across multiple markets;
• Set up and improve cashier UX: payment buttons, instructions, pre-defined amounts;
• Oversee day-to-day payment operations: transaction, cashier, balance, and conversion/error-report monitoring, transaction and P2P reconciliation, PSP volume monitoring;
• Analyze payment performance, routing, and key operational metrics to continuously improve transaction success and customer experience;
• Collaborate closely with providers and internal teams (product, business, support);
• Maintain the stability of payment operations in a fast-changing, multi-geo environment;
• Take full ownership of operational improvements and payment experience quality, proactively identifying and driving optimizations.

Payment Operation Manager

DevOps Engineer

• Build and own the DevSecOps function from the ground up (in the security team), defining strategy, roadmap, priorities, and success metrics;
• Assess the current security posture of applications, infrastructure, cloud environments, and development processes;
• Design and implement security controls across the software development lifecycle;
• Establish and maintain secure CI/CD practices, including security gates and automated validation processes;
• Integrate security checks into engineering workflows with a strong focus on automation and developer experience;
• Build and operate vulnerability management processes, including triage, prioritization, remediation tracking, and reporting;
• Define and implement cloud security standards, guardrails, and best practices across AWS, Azure, or GCP environments;
• Design and enforce Kubernetes and container security controls, including RBAC, secrets management, network segmentation, and runtime protection;
• Develop Infrastructure-as-Code security standards and policy-as-code controls;
• Integrate security logs and events into SIEM to support monitoring, threat detection, and incident response;
• Create security standards, technical guidelines, and operational procedures for Engineering and Platform teams;
• Support security incident investigations related to cloud, infrastructure, CI/CD, application vulnerabilities, exposed credentials, and supply-chain threats.

DevSecOps

Customer Success Manager

• Plan and launch CRM campaigns across Email, SMS, and Push for Casino and Sportsbook;
• Manage the promo calendar, including bonuses, free bets, tournaments, and gamification;
• Drive player activation, retention, and reactivation;
• Build customer segments based on behavioural and transactional data;
• Run A/B tests to improve engagement, conversion, and retention;
• Track CRM performance and key metrics such as GGR, retention, and ARPU;
• Work with CRM automation tools such as Optimove, Smartico, Customer.io, or similar;
• Collaborate with Product teams on new GEO launches and product updates;
• Suggest improvements for CRM systems and processes;
• Take ownership of CRM processes and help them scale.

CRM Specialist

Financial Crime

• Manage the flow of incoming documents for primary user verification;
• Process KYC documentation manually, primarily for clients;
• Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required;
• Define the required set of documents for user verification;
• Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results;
• Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;
• Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls;
• Ensure the completeness and accuracy of data provided by clients;
• Advise clients on missing KYC documents and verification requirements;
• Make decisions on the approval of clients' KYC documentation and third-party verification outcomes;
• Utilize various CRM systems and identity verification platforms effectively.

KYC Specialist

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior;
• Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status;
• Deliver personalized communication through calls, messages, promotions, and tailored offers;
• Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement;
• Use data and customer insights to make informed decisions and optimize portfolio performance;
• Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience;
• Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations;
• Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.