L1-L2 Service Desk Engineer

Growe Talents

IT Support Engineer providing L1–L2 technical support and maintaining IT infrastructure in corporate environments. Assisting in troubleshooting and resolving hardware, software, and network issues.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing L1 and L2 technical support for end users, with a strong focus on Windows and MacOS operating systems. Proficient in maintaining IT infrastructure, troubleshooting issues, and ensuring endpoint security in a corporate environment.

Highest-signal resume keywords

L1 And L2 Technical SupportWindows 10/11 AdministrationMacOS SupportActive DirectoryEndpoint Security Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSystem AdministrationPatch ManagementAntivirus ManagementEncryptionNetworkingTicketing SystemsSystem MaintenanceDevice Configuration

Soft Skills

CommunicationCollaborationProblem-SolvingUser SupportTime Management

Tools & Technologies

SCCMVPNIT InfrastructurePeripheral DevicesTask Management Systems

Industry Keywords

Corporate IT EnvironmentEnd-User SupportPreventive Support ActivitiesEnterprise EnvironmentsIT Equipment Procurement

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide L1–L2 technical support for end users in a corporate environment;
Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
Install, configure, and support Windows and MacOS operating systems;
Troubleshoot and resolve hardware, software, networking, and system-related issues;
Perform regular system maintenance, updates, patching, and preventive support activities;
Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
Support endpoint security processes, including antivirus, encryption, and patch management;
Assist with procurement, setup, and replacement of IT equipment;
Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
Escalate complex issues to senior support teams when necessary;
Collaborate with internal IT teams to ensure smooth and stable IT operations.

Requirements

What you’ll need

1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
Experience combining both L1 and L2 support responsibilities;
Proven experience supporting end-user devices in enterprise environments;
Strong knowledge of Windows 10/11 administration;
Strong experience with MacOS support (Linux knowledge is considered a plus);
Understanding of endpoint security principles, including patch management, antivirus, and encryption;
Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
Experience working with ticketing or task management systems;
Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

Benefits

Comp & perks

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment