Outbound Call Center Supervisor

Growe Talents

Outbound Call Center Supervisor managing daily operations of the outbound team in a fast-scaling international marketing company. Focus on iGaming industry with team performance monitoring and improvement.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and analytical skills in managing outbound team operations, focusing on KPI achievement and performance improvement. Proficient in sales communication strategies and optimizing workflows within the iGaming industry.

Highest-signal resume keywords

Outbound Call Center SupervisionKPI AnalysisTeam LeadershipSales CommunicationIGaming Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Data AnalysisCommunication Script DevelopmentWorkflow OptimizationCoaching and GuidancePerformance Review Management

Soft Skills

Team ManagementAnalytical MindsetEffective Communication

Industry Keywords

Outbound OperationsSalesCustomer SupportRetentionIGaming

About the role

Key responsibilities & impact

Manage the daily operations of the outbound team;
Monitor team performance and ensure KPI achievement;
Conduct 1:1 meetings, team meetings, and regular performance reviews;
Analyze team and campaign results to identify trends, weaknesses, and growth opportunities;
Provide regular updates, insights, and recommendations to management;
Support agents with coaching, guidance, and performance improvement plans, onboarding;
Create and improve communication scripts and outbound approaches when needed;
Help optimize workflows, processes, and communication strategies;
Maintain high standards of communication quality and team efficiency.

Requirements

What you’ll need

Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment;
Experience in iGaming industry;
Strong understanding of sales communication and outbound operations;
Analytical mindset with the ability to work with KPIs and performance data;
Leadership skills and experience managing a team;
English level - at least Upper-Intermediate.

Benefits

Comp & perks

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment