Account Manager

Growe Talents

Account Manager in charge of pre-VIP players for an international marketing company specializing in iGaming. Focus on building relationships and enhancing player engagement within the portfolio.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior;
Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status;
Deliver personalized communication through calls, messages, promotions, and tailored offers;
Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement;
Use data and customer insights to make informed decisions and optimize portfolio performance;
Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience;
Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations;
Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.

Requirements

What you’ll need

2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles;
Experience in the iGaming industry is highly preferred;
Understanding of the iGaming and Sports Betting market would be a strong advantage;
Good understanding of key iGaming KPIs and player lifecycle metrics;
Strong analytical skills with the ability to interpret customer data and identify trends;
Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage;
Familiarity with workflow tools such as Jira or similar platforms is a plus;
Knowledge of regulatory compliance within the gaming industry would be beneficial.

Benefits

Comp & perks

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer EngagementPlayer RetentionData AnalysisKPI TrackingCustomer Insights

Soft Skills

CommunicationProblem-SolvingCollaboration