Greenberg Traurig, LLP

Support Engineer

• provide support for attorneys and business staff in a 24x7 call center environment
• resolve complex technical issues at point of contact
• utilize customer service skills to effectively support a demanding client base
• assist with other department activities as needed
• work overtime as needed

Helpdesk Technical Support Specialist

Financial Planning and Analysis

• Work with clients in energy project finance and development
• Take significant responsibility for drafting primary and ancillary transaction documents
• Perform and manage complex diligence
• Supervise and guide junior associates
• Interact with clients and manage work product
• Work hours expected of a fast-paced, busy practice

Energy Project Finance – Development Associate, Mid-Senior Level

Billing Specialist

• provide support to our Billing Department where you'll process, ensure accurate and timely invoicing, and collaborate with attorneys and clients to manage billing inquiries and compliance
• Assists with editing time and expense entries in our billing software based on the requests from the Billing Attorneys.
• Assists with the generation of high volume of complex client invoices.
• Works with the Billing Specialists to ensure that all invoices are in compliance with the billing guidelines
• Assists and respond to billing inquiries.
• Assists with special projects and ad hoc reports as requested.

Legal Assistant, Billing Specialist

Administration

• Provides support for mobile device activations with cellular providers
• Supports enrollment of mobile devices in Microsoft Intune
• Secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise
• Troubleshooting and diagnostics of mobile devices
• Provides subject matter expertise support to Help Desk and end users
• Works with Senior engineers to develop, document and implement Intune policies

Mobile Device Administrator

• Responsible for the submission and review of all firm wide E-billing client invoices
• Monitor invoices that were successfully submitted to ensure clients did not reject and/or reduce the invoices
• Processes client bills using Pre-bill Viewer and paper bills via Aderant software
• Electronic submissions of client invoices and accruals via various e-billing websites
• Researches and answers accounting and billing questions
• Reviews and edits pre-bills in response to attorney and assistant requests
• Executes, handles, and processes a high volume of complex bills
• Reviews and verifies accuracy of billing documentation as required
• Assists with special projects, ad hoc reports, and activities as needed

E-Billing Specialist

Security Engineer

• Managing and maintaining the security and monitoring systems of the firm’s network, servers, applications, data, and cloud platforms
• Troubleshooting and resolving security incidents
• Ensuring the security of servers, applications, services, and data
• Maintaining the integrity of the server environment with regular security updates and patches
• Providing technical support and guidance to other IT staff and users
• Monitoring the performance and availability of the IT infrastructure
• Identifying and resolving issues and generating reports
• Installing, configuring, updating, and maintaining security and monitoring tools and systems
• Performing regular security audits and assessments
• Implementing and managing security measures to protect against unauthorized access
• Researching and evaluating new security and monitoring technologies and solutions
• Documenting and maintaining security and monitoring policies, procedures, and configurations

Enterprise Security and Monitoring Administrator

Operations

• Coordinates and manages complex calendars, including scheduling meetings, demos, conference calls, and travel itineraries across multiple time zones
• Schedules and organizes internal and external meetings, including preparing agendas, taking notes, and following up on action items
• Prepares and submits expense reports in a timely and accurate manner using the company’s reporting systems; reconciles receipts and ensures compliance with internal policies
• Arranges domestic and international travel, including flights, accommodations, transportation, and meeting logistics
• Drafts and manages email communications, meeting invites, and follow-up messages on behalf of senior leaders, maintaining a high level of professionalism and confidentiality
• Coordinates product demos or presentations with internal teams and external stakeholders, ensuring technical and logistical readiness
• Provides day-to-day administrative support such as document preparation, filing, tracking approvals, and maintaining contact lists
• Assists with ongoing team or department projects by tracking deadlines, collecting updates, and ensuring deliverables are met
• Assists the department with a wide range of research and other requests as may be assigned

Innovation Operations Coordinator

• Creating accounts on various systems for new hires
• Maintaining existing accounts
• Provisioning access to restricted systems/services
• Ensuring access for those leaving GT is suspended in a timely manner
• Maintaining firm distribution lists, shared mailboxes, cloud storage enterprise accounts, and Office 365 licenses
• Creates and maintains Active Directory and ADERANT accounts
• Manages cloud accounts in Microsoft Entra (Azure)
• Manages user accounts in 3rd party/external systems
• Logs, tracks, and updates all requests via ticketing system (Ivanti)
• Identifies issues that require approval of Office of Firm Counsel
• Provides Tier I support when required and On-Call support to Account Administration Team
• Participates in identifying and implementing improvements for the Account Administration function

Account Administration Specialist

• Implements, manages, and optimizes enterprise security and monitoring tools and systems, such as antivirus, endpoint detection and response (EDR), identity threat detection and response (ITDR), and file integrity monitoring platforms
• Implements, manages, and enhances privileged access management (PAM) systems
• Monitors, detects, and responds to security threats, leading incident response efforts, from detection to resolution and post-incident reviews
• Performs regular audits and assessments of server security and application, system, and data access controls, vulnerability management, and implements security best practices and recommendations, to ensure compliance with security policies and standards, and to protect the firm's data and assets
• Plans and implements server and application security updates and patches to remediate vulnerabilities in collaboration with IT, compliance, and vulnerability management teams
• Manages security measures, such as server, application, and unstructured file system access controls, to protect against unauthorized access, data loss, and other security threats against the firm’s on-prem infrastructure and cloud-based platforms
• Monitors, supports, and troubleshoots servers, appliances, and applications
• Provides Tier 3 technical support, root cause analysis, and guidance for IT infrastructure, application, and security operations tasks
• Secures and governs Microsoft Entra ID and Azure tenants, applying best practices for cloud security and governance
• Develops and maintains PowerShell scripts (or equivalent scripting languages) to automate administrative, security-related, and routine tasks
• Leverages APIs for integration, automation, and enhancements of monitoring and management across systems and tools
• Works cross-functionally with technology teams, including, but not limited to, information security, compliance, networking, and application teams
• Proactively identifies opportunities for automation to improve system reliability and reduce manual effort
• Researches and evaluates new security and monitoring technologies and solutions and recommends improvements and enhancements to the existing systems and processes
• Stays updated with emerging trends and best practices in security and monitoring solutions, server and endpoint protection, identity protection and governance, data security, cloud security, and AI model infrastructure security

Senior Enterprise Security and Monitoring Engineer

Proposal Manager

• Manage and draft key client pitches and responses to requests for proposals (RFPs)
• Develop and organize related collateral materials and maintain proposal libraries
• Improve best practices for RFP and proposal processes across the firm
• Work collaboratively as part of the global Marketing and Business Development Team; report to the Director of Marketing and Business Development
• Project manage RFPs and high-value proposals in designated industries
• Oversee development and maintenance of industry RFP response library, templates, maps, and commonly asked question response library
• Communicate with firm leadership and attorneys to ensure strategic and effective RFP responses
• Review RFP win/loss statistics and develop adjustments to increase win rates
• Collaborate with Marketing team members to customize responses and drive success
• Serve as primary point of contact for RFP team with Office of General Counsel, Conflicts, Technology, and Revenue Management
• Assess competitive environment and gather intelligence on proposal strategies used by other professional services firms
• Work with RFP Project Manager to manage and supervise RFP Team staff and assignments
• Facilitate internal communication related to marketing efforts and RFPs
• Serve as a resource and mentor; be knowledgeable of department protocols and firm systems
• Identify and implement process improvements to increase efficiency
• Perform other projects as assigned