Grafana Labs

People Operations

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation
• Oversee global contract creation and the background check process; support contingent onboarding as needed
• Research, build, and continuously improve scalable People tools and processes; identify opportunities for efficiency and automation
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling
• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts; coordinate candidate visa processes
• Prepare and ensure timely submission of monthly payroll updates, partnering closely with Finance for accurate documentation
• Administer, enhance, and audit People systems (e.g., Workday, Tangelo, Freshservice) and drive data integrity across platforms
• Jointly own and drive critical processes across the employee lifecycle as part of a team of Senior People Operations Specialists

Senior People Ops Specialist

• Manage the entire employee lifecycle and act as a key contributor in People Operations across an international, remote-first organization.
• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.
• Jointly own and drive critical processes including global onboarding and offboarding, leave management, and compensation operations.
• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.
• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes.
• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

• Manage new hire documentation including global Right to Work checks, background screens, and I-9 Documentation
• Oversee global contract creation and background check process
• Research, build, and improve scalable People tools and processes
• Support international entity establishments and annual People processes (performance, compensation, promotions, levelling)
• Act as key point of contact for team member inquiries and manage People templates (employment verifications, visa support, offer letters, contracts)
• Prepare and ensure timely submission of monthly payroll updates; partner with Finance
• Administer, enhance, and audit People systems (Workday, Tangelo, Freshservice) and drive data integrity

Solutions Engineer

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Provide demos, hands-on enablement, presentations, technical evaluations and ongoing interaction
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
• Partner closely with Sales to help qualify and close opportunities and route customer feedback into Product Management and Engineering

Senior Solutions Engineer

Account Executive

• Prospecting and closing new business across the Swiss region
• Identify, nurture and close opportunities with new customers
• Manage forecasts and track customer data
• Use consultative sales approach: learn about the customer’s needs before discussing products
• Articulate the value of Grafana Cloud and Grafana Enterprise
• Support customers during trial phase and hand off relationships to Growth team
• Manage all aspects of the sales process: prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations
• Cultivate sales through outbound prospecting and inbound leads
• Become an expert in managing sales pipeline in Salesforce
• Manage quote creation, order processing, and day-to-day customer requests

Senior Enterprise Account Executive, Acquisition

Full-stack Engineer

• Take an active role in influencing our roadmap and your own career objectives.
• Work with your team to deliver new features, then use the results to iterate and improve.
• Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope.
• Mentor and support other team members, participate in design discussions and collaborate with the team.
• Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system.
• Work remotely with guidance and regular video calls, requiring independent attitude and good communication skills.

Senior Fullstack Engineer – Grafana Ops, IRM

• Take an active role in influencing our roadmap and your own career objectives.
• Work with your team to deliver new features, then use the results to iterate and improve.
• Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope.
• Mentor and support other team members, participate in design discussions and collaborate with the team.
• Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system.
• Work with the Grafana IRM squad to operate business critical services that help Grafana and organizations respond to incidents.

Senior Fullstack Engineer, Grafana Ops, IRM

Product Designer

• Join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents and work within a 100% remote R&D organization
• As Product Designer for Grafana Cloud’s usage and billing experience, create a unified experience that makes historical, current, and projected future usage transparent and easy to understand
• Enable customers to view and analyze what they’ve spent, what they’re spending now, and what they’re likely to spend in the future and empower them to optimize consumption within their desired budget
• Translate research and data to experiences that are easy to digest and break down complexity
• Craft communication and visuals to help customers understand their bill
• Tailor the experience to different target audiences and role-driven experiences
• Work cross-functionally with engineering, product management, technical writing, GTM functions, and the Product Design team
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations
• Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for features and enhancements
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community
• Develop deep expertise in product area and customer personas, drive measurable iterative improvements, and mentor other designers and contribute to team initiatives

Senior Product Designer, Cost Management and Billing

• Influence roadmap and career objectives.
• Work with team to deliver new features and iterate.
• Contribute to open-source projects beyond team scope.
• Mentor and support other team members and participate in design discussions.
• Learn by gaining deeper understanding of cloud product and codebase of large distributed system.
• Communicate and collaborate in a remote-first engineering organisation using video calls.

Senior Fullstack Engineer, IRM

• Enable customers to take action, do cost control and optimize their spend
• Translate research and data to experiences that are easy to digest and break down complexity
• Craft communication and visuals to help customers understand their bill
• Tailor the experience to different target audiences, covering multiple user perspectives
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
• Prioritize for delivering impact while balancing business priorities, customer wishes and technical considerations
• Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for specific features and enhancements
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community
• Develop deep expertise in product area, mentor and coach other designers, and contribute to evolving the Product Design team at Grafana Labs

Sales Development Rep

• Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance
• Partner with Sales to identify new business opportunities and build pipeline
• Balance reactive (inbound) and proactive outreach to target accounts
• Research and craft thoughtful, value-add messaging using AI and data to improve productivity
• Use multi-channel outreach (email, social, calling) and be confident on the phone
• Use Salesforce and Grafana dashboards for lead and account management and research
• Drive discovery conversations to understand needs and communicate Grafana value
• Consistently meet new business opportunity and pipeline targets
• Collaborate with marketing and sales cross-functionally to win as a team

Sales Development Representative

Manager

• Develop, execute, and evolve partner go-to-market strategy in Brazil region
• Work closely with Sales, Marketing, Operations, and leadership to align GTM with product, technical, and sales efforts
• Own partner opportunity identification and deal acceleration activities to drive revenue targets
• Lead identification, activation and development efforts for regional partners
• Develop partner capabilities, co-sell motions and brand awareness initiatives
• Establish strong executive relationships to create partnership business plans
• Work with leadership to manage pipeline and revenue commitments
• Provide input on message alignment, operational coordination, and evangelism of the partner strategy and program across Grafana Labs

Strategic Channel Manager

Sales

• The Opportunity: We're looking for a Regional Sales Director, Acquisition who will be responsible for leading a team of Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. You will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with groups across the organization.
• You will guide your team through a consultative sales approach where you will learn about your prospect’s needs and then dive into the potential fit. Your expertise will be critical in helping articulate the value of our products and building strong relationships between the prospect and the Grafana sales team. Ideally, you come from a technical background and have sold visualization, application performance management, or cloud-based tooling before. If you have worked with open-source software before, that’s even better. This is a critical hire for the company and you’ll be working closely with the rest of the GTM leadership team. We are looking for someone who wants to sign up for that challenge and build something great.
• What You’ll Be Doing:
• Develop and mentor your sales team
• Develop a pipeline to help over-achieve revenue targets
• Direct sales activities by establishing sales territories, quotas, and goals
• Build and maintain an annual sales plan (goals) in support of our organizational strategy and objectives
• Meet with prospects and strategize with sales representatives to help close deals
• Help the team prepare for QBRs and HBRs
• Develop long-term, strategic relationships with key contacts within their account base
• Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams
• What Makes You a Great Fit:
• Minimum 3 years of leading successful sales teams
• Minimum 8 years of successful direct sales experience
• Experience navigating complex sales cycles that can last 2-6 months
• Excellent communication (written, oral) and presentation skills (in-person, virtual)
• Comfort working closely and building relationships with C-Level executives
• Consistent track record in shaping strategic seven-figure deals
• MEDDPICC expertise
• Experience working with ROI and cost modeling to educate and assist potential buyers
• Excellent organizational, prioritization, and time management skills
• Unwavering dedication to integrity and professionalism
• Bonus Points For:
• Background in technical applications, familiarity with OSS is a big plus
• Compensation & Rewards:
In the USA, the OTE (On-Target Earnings)/Base compensation range for this role is 370,000-420,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.