Grafana Labs

Senior Product Designer, Cost Management and Billing

Grafana Labs

full-time

Posted on:

Origin:  • 🇸🇪 Sweden

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Salary

💰 SEK 654,251 - SEK 785,101 per year

Job Level

Senior

Tech Stack

CloudGrafanaOpen Source

About the role

  • Join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents and work within a 100% remote R&D organization
  • As Product Designer for Grafana Cloud’s usage and billing experience, create a unified experience that makes historical, current, and projected future usage transparent and easy to understand
  • Enable customers to view and analyze what they’ve spent, what they’re spending now, and what they’re likely to spend in the future and empower them to optimize consumption within their desired budget
  • Translate research and data to experiences that are easy to digest and break down complexity
  • Craft communication and visuals to help customers understand their bill
  • Tailor the experience to different target audiences and role-driven experiences
  • Work cross-functionally with engineering, product management, technical writing, GTM functions, and the Product Design team
  • Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations
  • Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for features and enhancements
  • Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community
  • Develop deep expertise in product area and customer personas, drive measurable iterative improvements, and mentor other designers and contribute to team initiatives

Requirements

  • 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
  • A portfolio of effective designs for complex products delivered in a fast-paced environment
  • Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
  • Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
  • Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
  • Attention to detail and willingness to learn about a complex, very technical product space
  • Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
  • Bonus: Experience designing easy-to-grasp finance, billing or cost-related workflows
  • Bonus: Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows
  • Bonus: Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring, administration, and optimization
  • Bonus: Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact