Senior Solutions Engineer

Grafana Labs

full-time

Posted on: 9/9/2025

Origin: • 🇺🇸 United States • Florida, Illinois, North Carolina

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Senior

CloudGrafanaOpen Source

About the role

Join as an early member of a high growth team working together to solve technical and customer problems the right way
Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
Deliver product and technical presentations to potential and existing customers
Provide demos, hands-on enablement, presentations, technical evaluations and ongoing interaction
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Drive product conversations based on need and problems learned during customer interactions
Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Partner closely with Sales to help qualify and close opportunities and route customer feedback into Product Management and Engineering

Ideally located in: Chicago, Minneapolis, St. Louis, Austin, Houston, Dallas, Raleigh, Charlotte, Atlanta, or Miami
1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
Strong judgment, collaboration, and leadership; ability to handle varied and complex duties in a startup
Ability to work and collaborate with an international remote-first team
First class written and oral communication skills to collaborate with remote internal teams and with worldwide customers
Ability to skillfully articulate our value proposition and the technical advantages of our products
Love solving technical challenges and thrive on bringing creative solutions to customers
Technical mindset and a desire to grow technically; recent coding bootcamp grads or prior post-sales/engineering experience welcome
Self-motivated, initiative, creative, and resourceful