Grafana Labs

Senior Product Designer, Cost Management and Billing

Grafana Labs

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $139,572 - $167,486 per year

Job Level

Senior

Tech Stack

CloudGrafanaOpen Source

About the role

  • Enable customers to take action, do cost control and optimize their spend
  • Translate research and data to experiences that are easy to digest and break down complexity
  • Craft communication and visuals to help customers understand their bill
  • Tailor the experience to different target audiences, covering multiple user perspectives
  • Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
  • Prioritize for delivering impact while balancing business priorities, customer wishes and technical considerations
  • Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for specific features and enhancements
  • Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community
  • Develop deep expertise in product area, mentor and coach other designers, and contribute to evolving the Product Design team at Grafana Labs

Requirements

  • 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
  • A portfolio of effective designs for complex products delivered in a fast-paced environment
  • Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
  • Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
  • Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
  • Attention to detail and willingness to learn about a complex, very technical product space
  • Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
  • Strong, proactive remote communication, collaboration, facilitation, and relationship building skills
  • Candidates must be located in the United States (Eastern time zone)
  • Bonus: Experience designing easy-to-grasp finance, billing or cost-related workflows
  • Bonus: Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows
  • Bonus: Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring, administration, and optimization
  • Bonus: Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact