Goodwin

Business Operations

• Identify, plan, and execute special projects that align with the firm’s strategic goals
• Define objectives, success metrics, and timelines
• Analyze current operational workflows, identify areas for improvement
• Lead pilots, experiments, and iterative improvements
• Anticipate potential roadblocks and proactively address obstacles
• Leverage data to measure project success and refine strategies
• Develop and implement change management plans
• Draft compelling, clear communications on project progress
• Organize presentations, status reports, and executive briefings
• Integrate complex and diverse inputs from project teams

Senior Manager, Business Operations Transformation

Director

• The Managing Director, Administration (Global Services) is responsible for overseeing administrative support and office operations across all Goodwin locations.
• Assess the firm’s administrative services and identify opportunities for transformation and right sourcing.
• Define and execute a transformation roadmap for administrative services aligned to firm’s business strategy.
• Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions.
• Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations.
• Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services.
• Facilitate collaboration across the firm to deliver a seamless and coordinated client experience.
• Define KPIs and success measures, track progress, and report outcomes to senior leader.
• Build a high-performing and cohesive function and team that consistently delivers a ‘one firm’ experience across all offices that aligns with the firm’s business objectives and culture, while respecting regional and local market differences.
• Lead and manage the firm’s Office Administrators in all offices including recruitment, integration, development, management, and coaching of the team.
• Engage in regular service assessments with vendors and internal clients.
• Manage third-party service provider contracts and, in collaboration with other senior leaders, lead the evaluation process and make recommendations regarding renewal, modification, or cancellation to executive leadership.
• Serve as a member of the firm's Crisis Management Steering Committee representing the Administration function and ensure Administration-related business continuity plans are up-to-date.

Managing Director, Global Services

Artificial Intelligence

• Set proprietary models for a list of targeted use cases with documented accuracy, latency and ROI targets.
• Stand up a secure AI data layer (feature store, vector DB, retrieval pipelines) over firm content with permissions-aware retrieval.
• Develop auditable governance including model cards, evaluation harness, bias testing, and quarterly review with legal and information security.
• Operationalize CI/CD models / agents, evaluations, observability, rollback and cost tracking
• Hire and mentor a blended team to machine learning, data and prompt engineers
• Partner with KM on domain taxonomies, embeddings strategies, and feedback loops to continuously improve models.
• Work with general counsel and privacy operations on confidentiality, data retention, vendor due diligence and AI policy – aligning to Goodwin Model Risk Management and Responsible AI standards.
• Lead end to end lifecycle including problem framing, data pipelines, model selection, fine tuning, evals, deployment, monitoring and iteration
• Architect RAG over privilege content with strict access controls.
• Implement safety layers including prompt hardening and output filtering
• Build evaluation and assurance reference sets from attorney labeled data, offline/online A/B and human in the loop review.
• Own change management and adoption including training plans, playbooks and success metrics with named practice leaders.
• Publish internal guidance on model cards, decision logs, user guidelines.

Director, AI

Manager

• Lead high-stakes pursuits: take ownership of complex RFP responses, cross-practice pitches, and panel submissions
• Craft compelling narratives: develop executive summaries, case studies, team bios, and pursuit narratives
• Shape strategy and execution: define pursuit objectives, timelines, and win themes
• Serve as a senior advisor: partner with lawyers and Client Development leadership to shape competitive strategies
• Influence and collaborate: build relationships with partners, finance, and other stakeholders to integrate expertise into materials
• Drive operational excellence: standardize workflows, refine templates, and lead continuous improvement
• Leverage technology and AI: use platforms like Foundation, PERSUIT, and generative AI tools to streamline drafting and automate content
• Measure performance and outcomes: track pursuit activity, win/loss data, and client feedback
• Maintain and elevate firm content: lead upkeep of proposal libraries, experience databases, and templates

Senior Manager, Strategic RFPs and Proposals

• Partner with the Strategic Relationship Lead and client team leaders to drive strategic account plan development and execution
• Enable growth, design, and scale the existing key account program to other strategic and commercial areas
• Lead internal client team meetings to ensure progress on strategic and tactical goals and drive accountability
• Cultivate a broader community of partners and staff and lead community calls for clients
• Oversee and conduct research including market trends, internal client analytics, and building a 360-view of client relationships
• Drive business development goals including identifying and tracking business leads and new commercial growth opportunities
• Ensure cross-functional coordination across client account teams and report on objectives, progress and metrics
• Build a playbook of best practices to deepen and broaden client relationships
• Lead preparation and diligence for internal and client-facing meetings, showcasing Goodwin’s value proposition
• Think strategically and creatively to identify net-new commercial opportunities
• Develop and manage relationships with partners, clients, and Global Operations team members
• Cultivate a deep understanding of Goodwin’s practice groups to identify cross-functional synergies and opportunities

Manager, Client Development, Strategic Relationships

Financial Planning and Analysis

• Support month-end close process and work with finance leadership and cross-functional departments
• Manage operating expenses and analyze financial data to provide insights supporting business decisions
• Build and develop models, tools and mechanisms to address business opportunities, drive automation, and improve internal controls
• Maintain and enhance expense forecasting and analyze non-compensation expense trends, identifying drivers of variance and recommending cost control strategies
• Develop reporting methodology for actual vs. plan, forecast, and prior year variance analysis at various levels
• Highlight critical variances and partner with managers to identify remedial actions for spend monitoring and issue resolution
• Analyze financial information and key operating metrics and produce analytical reporting packages for practice group management
• Partner with cross-functional teams to deliver ad-hoc financial analysis and projects
• Train and assist junior analyst with plan/forecast and month-end processes and maintain supporting documentation
• Support the Sr. Manager, Financial Planning & Analysis in working with Department Directors to establish and execute financial objectives
• Identify and implement process innovations to enhance financial operations, accuracy, and efficiency
• Leverage existing systems to enhance the quality, efficiency and timeliness of business financial reporting
• Apply communication skills to facilitate annual budget and quarterly forecast processes and document processes for knowledge sharing and cross-training

Senior Financial Analyst

• Lead the design and deployment of proprietary AI model trained on localized datasets
• Set the technical roadmap, leading custom AI developments, and pioneering AI solutions and awareness across the firm
• Set proprietary models for targeted use cases with documented accuracy, latency and ROI targets
• Stand up a secure AI data layer (feature store, vector DB, retrieval pipelines) over firm content with permissions-aware retrieval
• Develop auditable governance including model cards, evaluation harness, bias testing, and quarterly review with legal and information security
• Operationalize CI/CD models / agents, evaluations, observability, rollback and cost tracking
• Hire and mentor a blended team to machine learning, data and prompt engineers
• Partner with KM on domain taxonomies, embeddings strategies, and feedback loops to continuously improve models
• Work with general counsel and privacy operations on confidentiality, data retention, vendor due diligence and AI policy
• Lead end to end lifecycle including problem framing, data pipelines, model selection, fine tuning, evals, deployment, monitoring and iteration
• Architect RAG over privileged content with strict access controls
• Implement safety layers including prompt hardening and output filtering
• Build evaluation and assurance reference sets from attorney labeled data, offline/online A/B and human in the loop review
• Own change management and adoption including training plans, playbooks and success metrics with named practice leaders
• Publish internal guidance on model cards, decision logs, user guidelines

Billing Specialist

• Join Goodwin’s Global Operations Team, and make a real impact on a global scale.
• Coordinate billing requirements across various partners, secretaries, and their clients.
• Manage billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system.
• Order, prepare, and distribute pre-bills for assigned billing partners/accounts.
• Transmit electronic billing; assess and improve eBilling processes and procedures.
• Record and maintain accurate phase, task, and billing codes.
• Prepare, produce, and finalize invoices for assigned accounts.
• Assist with complex or on-demand billing (manual and electronic).
• Communicate directly with billing partners to resolve billing-related issues.
• Maintain and follow up on unallocated funds.
• Reprint and distribute posted invoices as needed.
• Generate ad hoc reports upon request.
• Support billing overflow from other offices as necessary.
• Update billing addresses and payer information as required.
• Coordinate special client billing requests with the Billing Manager.
• Collaborate with the Rate Operations and Billing Compliance teams to implement special rate arrangements.
• Respond promptly to Client Accounting emails and help line inquiries.
• Assist in preparing client and attorney analyses as needed.
• Address revised invoice balances as client issues arise.
• Prepare client audit reports.
• Maintain client/matter information in coordination with the Billing Compliance team.
• Work with collection coordinators on accounts receivable issues.
• Coordinate with the Conflicts Department for new matter openings and record maintenance.

Senior Billing Administrator

Paralegal

• Join Goodwin’s Global Operations Team
• Work side-by-side with attorneys to provide high-quality legal services in Real Estate
• Order, review, and summarize title commitments, exception documents and surveys
• Preparation and administration of contract critical dates and closing checklists
• Coordination and assistance with real estate closings and diligence
• Preparation of draft documents, amendments, estoppel certificates, SNDAs, Memos of Lease
• Knowledge of formation, foreign qualification and amendment of entities, obtain taxpayer identification numbers, prepare organizational documents
• Attend to post-closing requirements and organization of closing binders
• Collaborate with Paralegal team members and Associates across business units
• Support training and mentor junior team members
• Comply with administrative requirements including timekeeping and reporting
• Position eligible for overtime and hybrid work 3 days/week (Tue & Thu anchor days)

Senior Manager, Business Operations Transformation

Managing Director, Global Services

Director, AI

Senior Manager, Strategic RFPs and Proposals

Manager, Client Development, Strategic Relationships

Senior Financial Analyst

Director, AI

Senior Billing Administrator

Paralegal Specialist, REI