Manager, Billing Operations

Goodwin

Manager overseeing billing operations and financial data integrity at Goodwin, a global law firm. Leading a team to streamline workflows and ensure compliance with billing processes.

Posted 5/29/2026full-timeSan Francisco • California, New York, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $119,300 - $178,900 per yearWebsite

About the role

Key responsibilities & impact

Ensure proper setup and maintenance of all clients and matter data, including billing instructions, fee agreements, rates, and financial attributes
Maintain the integrity, accuracy, and completeness of data within the firm’s billing systems
Confirm that client billing guidelines, e.g. disbursement restraints, are properly implemented and applied to firm invoicing
Oversee system configuration updates, workflow enhancements, and ongoing optimization efforts
Direct the daily work of the billing operations team, including task assignment, productivity monitoring, and quality reviews
Provide training, coaching, and development opportunities to support high performance and strong service delivery
Establish and maintain standard operating procedures (SOPs) and ensure team adherence
Serve as a point of escalation for complex or sensitive billing matters, collaborating with attorneys, finance teams, and clients to resolve issues efficiently
Monitor billing cycles to ensure compliance with client requirements, deadlines, and firm policies
Review exception reporting and proactively identify data inconsistencies or process gaps
Lead initiatives to improve billing processes, enhance data quality, and drive operational efficiency
Promote best practices for billing setup, documentation, and controls
Evaluate opportunities for automation and system enhancements to support firm-wide financial objectives
Partner with billing and collections leadership, revenue management, and finance colleagues to ensure accurate and aligned billing practices

Requirements

What you’ll need

Bachelor’s degree in finance, business administration, accounting, or related field (or equivalent experience)
5+ years of experience in legal billing, financial operations, or revenue management; law firm experience strongly preferred
2+ years of supervisory or team leadership experience
Strong knowledge of legal billing systems (e.g., Aderant, Elite 3E, or similar platforms)
Background in billing and collections processes
Exceptional attention to detail and commitment to data accuracy
Excellent communication, problem-solving, and stakeholder-management skills
Ability to lead teams in a fast-paced environment with shifting priorities

Benefits

Comp & perks

Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

legal billingfinancial operationsrevenue managementbilling processesdata accuracybilling systemsautomationsystem enhancementsSOPsexception reporting

Soft Skills

attention to detailcommunicationproblem-solvingstakeholder managementteam leadershipcoachingtrainingservice deliveryproductivity monitoringquality reviews

Certifications

Bachelor’s degree in financeBachelor’s degree in business administrationBachelor’s degree in accounting