Good Energy

Account Manager

• Hold full ownership of the end-to-end journey for large business customers
• Manage day-to-day interactions and structured reviews
• Oversee the full lifecycle from onboarding to renewal
• Ensure invoices are paid within terms
• Align with Sales and Partnerships to maximize retention
• Resolve complex queries by collaborating with internal specialists
• Deliver against KPIs and identify process efficiencies
• Share knowledge and mentor peers

Business Account Manager

Administration

• Act as the first point of contact for inbound Solar PV calls and emails, and capture customer symptoms, fault descriptions and supporting information accurately. Set customer expectations for scheduled technical callbacks.
• Log all issues into a central ticketing system with clear notes, categories and next actions.
• Complete structured first-stage triage without carrying out live diagnosis.
• Review Solar PV production and monitoring platforms for alerts or signs of underperformance.
• Proactively identify systems that appear offline, underperforming or in need of follow-up.
• Escalate technical cases to Solar PV Technical Support with clear evidence and context.
• Route validated repair, field visit or warranty requirements to the Solar PV Repair Coordinator.
• Request and record useful supporting information, such as photos, screenshots, inverter messages, serial numbers and installation details.
• Identify potential revenue opportunities, including monitoring fixes, servicing, repairs, upgrades, battery storage or inverter replacement.
• Keep ticket records accurate, structured and ready for the next team to act on.

Administrator – Solar PV Monitoring, Triage

• Allocate field engineers to repair visits based on location, availability, skills and priority.
• Coordinate appointment scheduling and keep customers informed throughout the repair journey.
• Order, track and manage replacement parts required for Solar PV repairs.
• Liaise with manufacturers and suppliers on warranty claims, replacements and technical approvals.
• Track warranty claims end to end, ensuring evidence, documentation and updates are captured.
• Maintain accurate case notes, repair statuses and audit trails.
• Work closely with technical support teams to understand repair requirements.
• Escalate delays, missing parts, rejected claims or repeat issues quickly and clearly.
• Help improve repair processes, stock visibility, warranty tracking and customer communications.

Administrator – Solar Repair

• Investigate Solar PV system faults, performance concerns and monitoring issues.
• Provide clear, confident technical explanations to customers.
• Liaise with installers, field teams, manufacturers and internal teams to progress cases.
• Keep accurate case notes and ensure tickets are updated clearly.
• Identify patterns in recurring technical issues and share insight with the wider team.
• Help improve technical processes, troubleshooting guides and customer support standards.
• Support first-line teams by acting as an escalation point for complex Solar PV queries.

Technical Administrator – Solar

General

• Ensure all sites comply with health & safety regulations.
• Service EV charging points, Solar panels, and perform remedial electrical work as needed.
• Coordinate with the office team regarding materials and logistics for efficient project execution.
• Inspect, test, fault find and write up reports following site visits.
• Communicate effectively with customers, addressing questions and concerns.
• Maintain accurate records and documentation for all projects.
• Adhere to company policies and procedures while driving continual improvement in standards.
• Travel to various UK sites, as most of your time will be spent on-site.
• Identify and explain remedial or upgrade requirements to customers, discuss suitable options professionally, and liaise with the sales team for recommendations.

Maintenance Electrician – Part Time

Surveyor

• Conduct technical surveys at customers’ properties for solar PV and battery storage installations.
• Assess site suitability and identify installation constraints.
• Confirm roof and electrical details.
• Provide clear technical information for design and delivery teams.
• Identify and suggest improvements to survey quality and customer experience.
• Collaborate with design, sales, and installation teams to ensure complete and accurate survey information.
• Support customers through the pre-installation stage by explaining proposed works and expectations.
• Upload survey outputs accurately and on time to aid in quotation validation and compliance requirements.
• Maintain a proactive mindset and demonstrate flexibility in a fast-paced environment.
• Work to agreed service level agreements from survey completion to design handover.

Domestic PV Surveyor

Business Development Rep

• Drive strategic growth across the medium to large commercial sector
• Lead sales for solar and energy storage solutions
• Development of key partner relationships
• Oversee the full offering from system design, technology selection, installation through to operations and maintenance
• Build Good Energy commercial sales strategies and plans
• Optimise the achievement of commercial solar sales targets
• Collaborate with the Services Sales Director to shape the propositions/products offered to commercial customers
• Identify new customers through networks and industry events
• Respond to inbound commercial leads generated by marketing
• Manage relationships with prospects from initial discussions to installations
• Ensure solar system designs meet quality, health and safety, and efficiency targets
• Collaborate with Operations teams for smooth installation and post-sale support
• Champion the Good Energy brand at customer-facing events

Business Development Director

Content Manager

• Lead and execute the CRM and customer communications strategy, aligned to business and marketing objectives
• Own CRM planning and prioritisation across BAU, regulatory, and growth activity
• Lead CRM across key journeys, including billing and energy-related communications
• Oversee the implementation and optimisation of new Kraken field to ensure ideal customer experience
• Develop and deliver segmentation strategies to drive engagement and performance
• Lead cross-channel prioritisation, aligning CRM and content activity to business goals
• Share and communicate prioritisation clearly across stakeholders, ensuring alignment and visibility
• Collaborate with brand, product, commercial, and operational teams to deliver joined-up plans
• Manage and develop a team of 3, providing leadership, coaching, and performance management
• Drive a culture of continuous optimisation, using data and insight to improve performance
• Manage web agency and platform relationships including Marketing Cloud, Litmus and SEO tooling
• Own digital reporting across CRM, SEO and web performance, ensuring insight reaches the right stakeholders
• Work with Digital Marketing Manager to feed into SEO and organic search strategy, owning performance targets and translating insight into content and technical recommendations for the website roadmap

Senior CRM and Digital Content Manager

Marketing

• Lead and execute integrated B2B marketing campaigns
• Develop targeted, multi-channel account-based marketing campaigns
• Partner with sales teams to align campaign activity with pipeline priorities
• Deliver marketing activity combining sustainability messaging with commercial value
• Manage end-to-end campaign delivery across multiple channels
• Own campaign timelines and marketing roadmaps
• Lead campaign reporting and performance analysis
• Collaborate with proposition, product and commercial teams
• Work with agencies and external suppliers
• Partner with events coordinator to maximise visibility
• Align closely with brand and communications teams

B2B Marketing Manager – Supply

Customer Support

• Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
• Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
• Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
• Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
• Demonstrate a passion for Good Energy’s purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.
• Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.

Customer Service Specialist, Business Export

• Take ownership of the end-to-end journey for large commercial generator customers
• Build strong long-term relationships
• Manage portfolio performance
• Deliver an exceptional customer experience
• Liaise with customers, brokers, and internal teams
• Monitor portfolio performance using reporting and data analysis
• Resolve issues proactively
• Support customer retention
• Work closely with Origination, Operations, and Finance teams
• Resolve complex customer queries
• Support retention and identify opportunities to strengthen partnerships
• Deliver against KPIs and service standards