Good Energy

Manager

• Take strategic ownership of all billing and payment activity, including issuing more than £200m in invoices annually
• Manage the full Direct Debit lifecycle and ensure timely BACS processing and recovery for failed payments
• Lead a team of around 10 Billing and Payments specialists; oversee daily priorities, development, recruitment, and performance
• Ensure accurate and timely customer invoicing across domestic, SME, and I&C segments; manage exceptions and prevent unbilled revenue
• Analyse and deliver non-energy charges, reconciliations, and correct pass-through charges
• Drive billing quality: monitor data, identify process inefficiencies, ensure correct VAT application, and reduce regulatory exposure
• Own back-billing application and preventative actions in alignment with Industry Operations and Smart teams
• Ensure accurate payment allocation, control suspense accounts, and align Billing, Collections, and Allocations

Billing and Payments Manager

Procurement

• Lead Services Procurement and Stock Control functions, overseeing full procurement cycle and stock operations.
• Manage and develop a team of 7 (3 Buyers, 1 Operational Buyer, and 3 Warehouse staff) to ensure high performance and collaboration.
• Own supplier strategy, supplier selection, tendering, and contract negotiation to secure commercial and service outcomes.
• Drive category management strategies and monitor market trends to inform decisions and create long-term value.
• Build and maintain supplier relationships to meet quality, cost, delivery, and sustainability goals; lead supplier performance reviews and improvement initiatives.
• Ensure compliance with internal and external procurement policies.
• Establish and oversee stock and warehouse management processes.
• Act as key lead for SAP implementation as an MRP system and support strategic projects to improve efficiency, cost control, resilience, and risk management.

Procurement Manager

Business Development Rep

• Develop and implement a clear sales strategy for selling solar PV systems to new commercial clients across the West and Southwest
• Lead the sales process from initial contact to closing, meeting sales targets and revenue goals
• Build and manage a strong pipeline of opportunities, providing regular updates and forecasts to management
• Negotiate and secure contracts, ensuring mutually beneficial agreements
• Qualify opportunities early by gathering in-depth information and conducting thorough analysis
• Share market insights and customer feedback with the team to enhance product offerings
• Maintain existing client relationships while identifying and converting new accounts
• Report to Mark Wilson

Solar Business Development Manager

Bookkeeper

• Own and process the full monthly payroll ensuring all employees are paid on time and accurately, including statutory payments, sickness, overtime, and salary sacrifice arrangements.
• Maintain and update all employee records within the payroll system.
• Collaborate with the People & Culture team to ensure payroll data integrity.
• Manage and resolve employee payroll queries and communications.
• Assist with month-end and year-end processes including general ledger reconciliation, HMRC reporting (RTI, P11D), and preparing P45s and P60s.
• Manage pension administration including contribution submissions and re-declarations.
• Process and reimburse employee expenses.
• Support the transfer of employees to a new company.
• Report to the Senior Payroll Manager and ensure payroll accuracy and timeliness.

Billing and Payments Manager

Procurement Manager

Solar Business Development Manager

Payroll Lead