Good Energy

Content Manager

• Lead and execute the CRM and customer communications strategy, aligned to business and marketing objectives
• Own CRM planning and prioritisation across BAU, regulatory, and growth activity
• Lead CRM across key journeys, including billing and energy-related communications
• Oversee the implementation and optimisation of new Kraken field to ensure ideal customer experience
• Develop and deliver segmentation strategies to drive engagement and performance
• Lead cross-channel prioritisation, aligning CRM and content activity to business goals
• Share and communicate prioritisation clearly across stakeholders, ensuring alignment and visibility
• Collaborate with brand, product, commercial, and operational teams to deliver joined-up plans
• Manage and develop a team of 3, providing leadership, coaching, and performance management
• Drive a culture of continuous optimisation, using data and insight to improve performance
• Manage web agency and platform relationships including Marketing Cloud, Litmus and SEO tooling
• Own digital reporting across CRM, SEO and web performance, ensuring insight reaches the right stakeholders
• Work with Digital Marketing Manager to feed into SEO and organic search strategy, owning performance targets and translating insight into content and technical recommendations for the website roadmap

Senior CRM and Digital Content Manager

Marketing

• Lead and execute integrated B2B marketing campaigns
• Develop targeted, multi-channel account-based marketing campaigns
• Partner with sales teams to align campaign activity with pipeline priorities
• Deliver marketing activity combining sustainability messaging with commercial value
• Manage end-to-end campaign delivery across multiple channels
• Own campaign timelines and marketing roadmaps
• Lead campaign reporting and performance analysis
• Collaborate with proposition, product and commercial teams
• Work with agencies and external suppliers
• Partner with events coordinator to maximise visibility
• Align closely with brand and communications teams

B2B Marketing Manager – Supply

Customer Support

• Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
• Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
• Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
• Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
• Demonstrate a passion for Good Energy’s purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.
• Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.

Customer Service Specialist, Business Export

Account Manager

• Take ownership of the end-to-end journey for large commercial generator customers
• Build strong long-term relationships
• Manage portfolio performance
• Deliver an exceptional customer experience
• Liaise with customers, brokers, and internal teams
• Monitor portfolio performance using reporting and data analysis
• Resolve issues proactively
• Support customer retention
• Work closely with Origination, Operations, and Finance teams
• Resolve complex customer queries
• Support retention and identify opportunities to strengthen partnerships
• Deliver against KPIs and service standards

Business Account Manager, Export

Account Executive

• Customer consultations: Conduct in-home visits to assess suitability for solar, understanding homeowner needs, and provide tailored proposals.
• Lead conversion: Turn inbound enquiries into successful installations with expert advice and a consultative approach.
• Pipeline growth: Build your own pipeline through referrals, community events, and local networking.
• Sales targets: Consistently meet or exceed monthly and annual sales goals.
• Objection handling: Address questions and concerns around solar technology, finance options, and installation.
• Customer relationships: Build trust with homeowners through honest advice, empathy, and excellent follow-up.
• Post-Sale support: Work closely with operations and technical teams to ensure a seamless customer journey.
• Product expertise: Stay up to date on domestic solar and battery technology to provide informed recommendations.
• Brand representation: Represent Good Energy at events, home shows, and sustainability initiatives in your area.

Domestic Solar Sales Consultant – South East

• Conduct in-home visits to assess suitability for solar, understanding homeowner needs, and provide tailored proposals
• Turn inbound enquiries into successful installations with expert advice and a consultative approach
• Build your own pipeline through referrals, community events, and local networking
• Consistently meet or exceed monthly and annual sales goals
• Address questions and concerns around solar technology, finance options, and installation
• Build trust with homeowners through honest advice, empathy, and excellent follow-up
• Work closely with operations and technical teams to ensure a seamless customer journey
• Stay up to date on domestic solar and battery technology to provide informed recommendations
• Represent Good Energy at events, home shows, and sustainability initiatives in your area