Administrator – Solar PV Monitoring, Triage

Good Energy

Join Good Energy as an Administrator responsible for triaging Solar PV technical issues. Support monitoring and customer interactions to ensure optimal service delivery.

Posted 6/30/2026full-timeRingwood • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 - £30,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for inbound Solar PV calls and emails, and capture customer symptoms, fault descriptions and supporting information accurately. Set customer expectations for scheduled technical callbacks.
Log all issues into a central ticketing system with clear notes, categories and next actions.
Complete structured first-stage triage without carrying out live diagnosis.
Review Solar PV production and monitoring platforms for alerts or signs of underperformance.
Proactively identify systems that appear offline, underperforming or in need of follow-up.
Escalate technical cases to Solar PV Technical Support with clear evidence and context.
Route validated repair, field visit or warranty requirements to the Solar PV Repair Coordinator.
Request and record useful supporting information, such as photos, screenshots, inverter messages, serial numbers and installation details.
Identify potential revenue opportunities, including monitoring fixes, servicing, repairs, upgrades, battery storage or inverter replacement.
Keep ticket records accurate, structured and ready for the next team to act on.

Requirements

What you’ll need

Strong customer service experience across calls and emails.
Excellent attention to detail and accurate note-taking.
Confidence using CRM, ticketing or workflow management systems.
The ability to follow structured triage questions and processes.
Clear communication skills and the ability to set customer expectations.
A proactive approach to spotting issues, alerts and opportunities.
Good organisation and the ability to manage multiple tickets at once.
A curious mindset and willingness to learn Solar PV systems and monitoring platforms.
Commercial awareness and confidence identifying potential customer value opportunities.
Experience in Solar PV, renewables or the wider energy sector (desirable).
Background in customer operations, technical support coordination, monitoring platforms or sales support (desirable).

Benefits

Comp & perks

🎁 Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
🧠 Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
💰 Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
🪴 Greener for Good: EV leasing scheme and Cycle to work scheme
🎯 Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.

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Soft Skills

Clear CommunicationOrganizational SkillsCurious Mindset