Administrator – Solar Repair

Administrator managing Solar PV repair processes and coordinating with engineers, suppliers, and customers in a hybrid work environment.

Posted 6/30/2026full-timeRingwood • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 - £30,000 per yearWebsite

Key responsibilities & impact

Allocate field engineers to repair visits based on location, availability, skills and priority.
Coordinate appointment scheduling and keep customers informed throughout the repair journey.
Order, track and manage replacement parts required for Solar PV repairs.
Liaise with manufacturers and suppliers on warranty claims, replacements and technical approvals.
Track warranty claims end to end, ensuring evidence, documentation and updates are captured.
Maintain accurate case notes, repair statuses and audit trails.
Work closely with technical support teams to understand repair requirements.
Escalate delays, missing parts, rejected claims or repeat issues quickly and clearly.
Help improve repair processes, stock visibility, warranty tracking and customer communications.

What you’ll need

Strong coordination, planning or scheduling experience.
Excellent attention to detail and follow-through.
Confidence managing cases, tasks, suppliers or field-based work.
Clear customer communication skills.
The ability to prioritise urgent repairs and manage competing deadlines.
Good system and data discipline, including accurate notes and status tracking.
A collaborative approach with technical teams, engineers, suppliers and manufacturers.
Experience in Solar PV, renewables or field service coordination. (Desirable)
Background in parts logistics, warranty administration, repairs management or customer operations. (Desirable)

Comp & perks

🎁 Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
🧠 Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
💰 Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
🪴 Greener for Good: EV leasing scheme and Cycle to work scheme
🎯 Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.

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Hard Skills & Tools

Repair ManagementParts LogisticsWarranty AdministrationCase ManagementStatus Tracking

Soft Skills

CollaborationPlanningAttention To DetailClear CommunicationProblem Solving