Customer Service Specialist, Business Export

Good Energy

Business Specialist (Export) managing customer inquiries and account health for independent energy generators. Providing high-touch support and maintaining customer satisfaction within Good Energy's operations.

Posted 6/2/2026full-timeChippenham • 🇬🇧 United KingdomMid-LevelSenior💰 £26,500 - £30,500 per yearWebsite

About the role

Key responsibilities & impact

Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
Demonstrate a passion for Good Energy’s purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.
Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.

Requirements

What you’ll need

You have an interest in clean technology, along with a passion to support our purpose
You are passionate about customer service
You are organised with good time management and prioritisation skills
You have exceptional verbal and written communication skills
You are analytical and inquisitive with a natural desire and ability to solve complex problems
You are a quick learner who enjoys sharing their knowledge
You can work independently as well as within a team
Desirables: You have knowledge or experience of renewables, energy and microgeneration

Benefits

Comp & perks

🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicetime managementprioritisationverbal communicationwritten communicationanalytical skillsproblem-solvingindependent workteam collaborationknowledge sharing