Global Payments Inc.

Account Executive

• Responsible for prospecting and running Integrated Payments presentations both in person and over the phone to business owners or Independent Software Vendor (ISV) Partners to ultimately close deals within a fast sales cycle
• Close sales of business solutions with merchants throughout the area
• Set appointments with business owners in person based on the ISV Partner leads assigned
• Run scheduled appointments, uncover needs, and present compatible integrated payment solutions to close sales in small to mid-sized businesses
• Convert leads to sales from ISV partners and self-source payments opportunities
• Maintain existing/prospective client records, including call notes and client interactions
• Achieve minimum production requirements, including setting first time appointments

Outside Sales Representative

Product Manager

• Provides direction to product development and the overall process of the product and services function.
• Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects.
• Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs.
• Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.
• Manages the process from product development to product launch, ensuring execution is in line with project plan, for small or moderately complex new product initiatives or existing product initiatives.
• For the International Business Segment, typical annual revenues for a small or moderately complex product initiative would be approximately $250k or less.
• For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis, and with delivery, sales, and relationship management teams to determine prioritization, development, and ongoing costs of delivery, and market positioning.
• Manages the details of product backlog and ensures continual enhancements to existing products.
• For assigned products, develops the "go to market packaging" for existing products or smaller product initiatives and supports the "go to market" strategy on the new or more complex product initiatives.
• Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition.
• Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral.
• Defines pricing strategies for new and existing products considering competitive pricing models, target customer segment base, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates.
• Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.
• Develops business cases requiring minimal analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
• For assigned product initiatives, collaborates with company business leaders, industry analysts, sales, IT, legal, strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies.
• Complies with established methodology for managing product strategy.
• Follows a structured, repeatable process for collecting and analyzing market research, to include industry publications, analyst research, experiential research, client surveys, etc.
• Supports the strategic planning approach for summarizing and communicating the results of aggregate research.
• Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions.
• Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.
• For assigned products, supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy.
• Completes required documentation and provides design direction, testing support, and general assistance to delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes.

Senior Product Manager

Operations

• Utilize utility billing and expense technology platforms to produce monthly, on-time, accurate resident bills for our clients
• Ensure we have all of the necessary inputs for the billing process to ensure maximum revenue recoupment for the client
• Review and analyze outputs to the billing process and collaborate with our clients to finalize and process monthly utility statements for their residents
• Review variance reports, datasets, and research explanations to ensure the accuracy and consistency of billing practices and results
• Collaborate across the Zego Utility Team to ensure properties are moved efficiently through the billing process
• Partner with your clients and internal departments to provide timely prebills to receive approvals that meet billing timelines and quality standards
• Obtain expert knowledge of our software platforms

Operations Analyst

• Provides direction to product development and the overall process of the product and services function.
• Manages the process from product development to product launch, ensuring execution is in line with project plan for complex product initiatives.
• For assigned products, owns, manages, and communicates a product roadmap.
• Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition.
• Defines pricing strategies for new and existing products.

Product Manager – Platform Services

Sales

• Manage merchant account profitability and revenue potential
• Adjust commercial agreements as necessary
• Identify cross-sell initiatives
• Maximize Global Payments’ product suite revenue potential
• Monitor and supervise pricing and service proposals tailor-fitted to each potential New Account
• Perform updates to Operations on potential resource allocations
• Assist Manager in mentoring Sales Executives
• Monitor competitor activity and identify threats
• Maintain close personal contact with management personnel of merchants
• Strategic visits to merchants targeted by competitors
• Address merchant complaints and requirements
• Develop and execute an Account Development Plan
• Rationalize POS deployments and ensure maximum revenue returns

Assistant Sales Manager – Account Acquisitions

Account Manager

• Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle
• You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build
• You will then run scheduled appointments, uncover needs, and present Global Payments Point of Sale solutions to close sales in small to mid-sized businesses
• Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas
• Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota

Software Relationship Manager

Engineer

• Design, implement, and optimize Cisco Application Centric Infrastructure (ACI) solutions
• Mentor and train team members
• Drive automation initiatives
• Ensure best practices for scalable and secure network operations
• Deployment of new Cisco ACI fabrics including spine-leaf topology and APIC controllers
• Define and implement ACI policies, tenants, VRFs, bridge domains, and contracts to meet business objectives
• Provide technical guidance, mentorship, and hands-on training to junior engineers and operations staff
• Integrate ACI with virtualization platforms (VMware, Hyper-V) and cloud environments
• Utilize Nexus Dashboard, Catalyst Center, and other tools to monitor ACI health and resolve complex issues
• Participate in an on-call rotation
• Collaborate with network architects, security teams, and application owners to ensure secure and scalable deployments

Senior Cisco ACI Engineer

Customer Success Manager

• Responsible for the ongoing development, while creating a growth and retention strategy by building out new and existing relationships with strategic clients
• Identifying client’s business direction and aligning TouchNet solutions for client success
• Builds effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers
• Conduct regular outbound client calls/meetings
• Conduct meetings to learn and understand client’s business processes and future direction as it relates to campus commerce
• Develop a strong functional level understanding of the TouchNet product suite
• Exhibit strong persuasive ability to invest in TouchNet
• Build and present business/account reviews to audiences of 2-15 attendees
• Exhibit a long-term perspective of product and business process alignment
• Act as a resource to team members
• Train junior level CSMs on effective ways to build relationships and conduct conversations in a manner of growing TouchNet investment
• Solicit ongoing customer feedback, ensuring customer satisfaction and building customer loyalty
• Organize cross-team efforts between Product, Sales, Support, Service and Implementation
• Be a resource for sharing best practices to customers; build a strong network of subject matter experts within the territory
• Travel to client sites and trade shows

Senior Client Success Manager

• Act as the day-to-day operational contact and relationship owner for assigned partners
• Build trusted partnerships by providing accurate and timely communication, guidance, and assistance regarding the organization's product and services
• Respond to inquiries from partners, understand their questions, assess their business needs, and promote Global Payments’ solutions as alternative products or services
• Collaborate with internal teams and apply creative problem-solving skills on technical problems and process gaps
• Research complex partner inquiries and drive resolution of production issues
• Proactively consult about upcoming system enhancements

Partner Account Manager – Senior

Customer Support

• Answer incoming client/residents inquiries and ensure an accurate assessment of the issue is documented and escalated or resolved within the defined SLAs
• Handle tier I tasks and issues, provide appropriate solutions, and follow up with client to ensure complete resolution and satisfaction
• Proactively identify and escalate at-risk clients and issues to team lead
• Embrace change and continually participate in suggestions to process improvements while promoting the Zego culture and spirit of teamwork
• Demonstrate an increasing level of knowledge and comprehension of Zego products and partner integrations
• Accurately document and update client/residents records, support notes and interactions within the various software systems (Service Cloud, SFDB and Admin)
• Ensure compliance with Zego specifications and regulations and follow established policies, procedures and workflows
• Inform clients of new updates to services, seek opportunities to increase client’s utilization metrics, identify up-sell opportunities and coordinate initial meetings with CSS
• Assist with and contribute to marketing and advertising initiatives
• Consistently meet personal/team goals and quotas and adhere to established work schedule
• Participate in POD Meetings

Client Support Representative

• Prospect and close new business with small and mid-sized merchants
• Sell payment processing, POS, and fintech solutions
• Conduct in-person and outbound sales activity within your assigned territory
• Manage leads, opportunities, and customer data in Salesforce
• Meet or exceed established sales quotas

Outside Sales Account Executive – SMB Payments

• responsible for prospecting and running Global Payments Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses
• close deals within a fast sales cycle
• report to a District Manager and receive coaching from a Director
• explain our value proposition and demonstrate our cloud based Point of Sale solution
• upsell current clients on other Global Payments products and services
• maintain regular communication with the Point of Sale District Manager

Outside Sales Representative – Software

• Actively prospect and acquire new clients, building lasting relationships based on trust
• Execute hunter and pre-sales activities in line with a predefined plan
• Conduct cold outreach via phone, email, and LinkedIn
• Maintain and manage target lists, prepare reports and performance summaries
• Carry out market research and identify new business opportunities
• Assess prospective customer needs in order to enhance the customer experience and grow revenue
• Develop tailored proposals, lead negotiations, and manage contract signings
• Organize, conduct, and administer client meetings
• Proactively contribute to the development of the sales team's strategy and processes
• Collaborate actively with internal teams and departments
• Build effective working relationships both internally and externally to support and promote the Global Payments brand and products
• Ensure efficient and effective use of company resources
• Ensure full compliance with all GPE regulations and fraud prevention and monitoring requirements

Sales Development Rep

• Proactively identify, research, and engage enterprise-level prospects across QSR, Fast Casual, Sports & Entertainment, and Food Service Management verticals.
• Conduct outbound outreach via email, phone, LinkedIn, and event-driven campaigns to build awareness and interest in our platform.
• Execute highly personalized outreach that demonstrates understanding of industry operational challenges (speed of service, labor constraints, order accuracy, kitchen throughput, multi-location management, integration complexity).
• Manage inbound leads from marketing campaigns and qualify prospects through discovery conversations.
• Conduct initial qualification calls focused on uncovering operational, technical, and strategic needs.
• Identify pain points related to POS modernization, digital transformation, menu management, kitchen operations, data visibility, and multi-location control.
• Assess readiness, decision makers, buying processes, timeline, and budget alignment using MEDDICC or similar methodologies.
• Set high-quality meetings and product demonstrations for Enterprise Account Executives.
• Partner closely with Enterprise AEs to execute targeted account strategies and support multi-threaded engagement.
• Work with Marketing to shape messaging, industry-specific campaigns, and event follow-up workflows.
• Provide real-time feedback on prospect objections, market trends, and competitive intelligence.
• Maintain precise CRM hygiene (Salesforce or similar).
• Utilize sales engagement and data tools (Outreach, Apollo, ZoomInfo, LinkedIn Sales Navigator) to maximize contact velocity and personalization.
• Track activity metrics, pipeline creation, conversion rates, and account-based campaign performance.

Sales Development Rep – Enterprise

Solutions Engineer

• Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers.
• Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance.
• Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products.
• Evaluate to determine if business outcomes have been achieved.
• Follow up to ensure continuous improvement.
• Proactively expand existing and build new knowledge.