Gifthealth

Call Center Representative

• Design, architect, implement, and support enterprise Five9 contact center solutions.
• Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.
• Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.
• Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
• Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.
• Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.
• Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.
• Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.
• Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.
• Lead technical knowledge-sharing sessions and establish engineering standards across the organization.
• Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.
• Perform root cause analysis for production incidents and implement long-term corrective actions.
• Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership.

Senior Five9 Contact Center Engineer

Counselor

• Conduct daily phone consultations with patients regarding their prescriptions, medication regimens, side effects, and administration techniques
• Provide clear, empathetic education tailored to each patient’s needs, including adherence support and lifestyle guidance when appropriate
• Answer patient questions related to therapy, drug interactions, and monitoring requirements
• Document all counseling sessions and clinical interventions in compliance with regulatory and organizational policies
• Verify prescriptions for clinical appropriateness, accuracy, and safety
• Monitor and resolve medication-related problems, collaborating with prescribers when therapy modifications are needed
• Identify potential adverse drug reactions and ensure timely interventions
• Work closely with clinical pharmacy technicians, call center agents, and support teams to triage calls and escalate clinical questions appropriately
• Communicate with prescribers and healthcare teams to clarify orders, address patient concerns, and ensure continuity of care
• Participate in interdisciplinary team discussions to optimize patient therapy
• Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy requirements

Clinical Pharmacist – Counseling, Phone Support

Analyst

• Supports contract management by initiating draft NDAs, MSAs, SOWs, and amendments; coordinating scope development with Sales and Operational SMEs; assisting Legal with document formatting and tracking; and maintaining accurate contract files and status updates in the Contract Tracker
• Utilizes corporate templates as provided by the Legal team.
• Analyzes proposals and/or other materials to identify requirements and ensures legal requirements, scope, timeline, and budget of the agreement are drafted appropriately
• Analyze and review externally provided client and certain vendor agreements, and evaluate, and determine if requests for changes to any Gifthealth agreements are acceptable in accordance with our company legal policies and practices
• Utilize Contract SOPs to track and initiate renewals and maintain accurate records
• Leads the full contract development process—including document creation, SME and leadership coordination, review cycles, and feedback integration—and manages final preparation and submission to the appropriate client, vendor, or business development channels
• Maintains contract libraries and templates to streamline development and record keeping practices
• Participates in Commercial Team meetings, provide input and support as required
• Completes other tasks as assigned

Reimbursement & Contract Analyst

People Operations

• Lead Gifthealth’s culture and engagement strategy, translating mission and values into meaningful, scalable programs that strengthen connection, belonging, and engagement.
• Design and deliver high-impact initiatives including employee recognition, volunteerism, employee philanthropy, belonging programs, Culture Council initiatives, and Employee Resource Groups (ERGs).
• Define success metrics, measure impact, and continuously evolve programs based on employee feedback, survey data, and business needs.
• Own and continuously improve the onboarding and orientation experience, ensuring new hires experience a seamless, welcoming, and values-driven introduction to Gifthealth.
• Work cross-functionally to optimize key lifecycle moments including performance management, internal mobility, recognition, engagement, and retention initiatives.
• Leverage surveys, analytics, and employee insights to identify trends, tell the story of our culture, and develop actionable recommendations.
• Partner with Enterprise Learning & Development colleagues to embed culture and values into onboarding, leadership development, and learning experiences.
• Collaborate closely with Employee Communications to amplify culture initiatives, share stories, and align messaging with broader communication strategies.

Culture and Engagement Manager

• Oversee and manage daily employee schedules to ensure adequate staffing levels.
• Monitor and adjust schedules in real-time to optimize service level performance.
• Develop and implement staffing plans to meet call volume forecasts and business objectives.
• Identify and address scheduling inefficiencies and propose solutions for improvement.
• Monitor key performance indicators (KPIs) such as service level, average handle time, and adherence.
• Analyze data to identify trends and proactively address potential service impacts.
• Collaborate with operations teams to ensure service level targets are met.
• Work with a team of real-time analysts to monitor queues and agent activity.
• Plan and execute real-time actions to mitigate service disruptions and optimize agent utilization.
• Communicate effectively with team leads and managers regarding real-time performance and scheduling adjustments.
• Partner with various departments to understand staffing needs and operational goals.
• Communicate scheduling changes and impacts to relevant stakeholders.
• Participate in team meetings and contribute to continuous improvement initiatives.

Workforce Scheduling Analyst

• Develop and maintain statistical demand forecasting models
• Collaborate cross-functionally with Operations, Clinical Services, Supply Chain, Finance, and Product teams
• Monitor KPIs such as forecast accuracy and fill rates
• Build and maintain capacity models to support scenario planning

Forecasting & Capacity Planning Analyst

Contract Specialist

• Supports contract management by initiating draft NDAs, MSAs, SOWs, and amendments; coordinating scope development with Sales and Operational SMEs; assisting Legal with document formatting and tracking; and maintaining accurate contract files and status updates in the Contract Tracker
• Utilizes corporate templates as provided by the Legal team.
• Analyzes agreement documents to identify requirements from proposals and /or other materials to appropriately describe legal requirements, scope, timeline, and budget
• Analyze and review externally provided client agreements and client changes to Gifthealth agreements
• Utilize Contract SOPs to track renewals and maintain accurate records.
• Leads the full contract development process—including document creation, SME and leadership coordination, review cycles, and feedback integration—and manages final packaging and submission to the appropriate client or business development channels
• Maintains contract libraries and templates to streamline development
• Participates in Commercial Team meetings, provide input and support as required.
• Completes other tasks as assigned.

Commercial Contract Specialist

Full-stack Engineer

• Create innovative solutions to meet company’s business and technical needs
• Design, develop, and maintain high-quality software and test suites
• Troubleshoot system issues and monitor performance
• Collaborate with clients and cross-functional teams to develop compliant solutions
• Participate in code reviews and provide feedback to other engineers

Senior Software Engineer

Product Manager

• Own the patient communications roadmap across SMS and email — prescription status updates, refill reminders, onboarding flows, and beyond
• Build the foundation for patient journey mapping: define lifecycle stages, segment patients by behavior and need, and design tailored communication tracks for each
• Design and run A/B tests and experiments to optimize message timing, content, cadence, and channel — with a clear framework for what we learn and how we act on it
• Ensure communications are deeply integrated with the patient portal and checkout flow, not bolted on — the in-app and out-of-app experience should feel like one journey
• Partner with engineering to build on top of Twilio, understanding its capabilities and constraints well enough to make sound product and architecture decisions
• Define the metrics that matter — open rates, click-through, on-treatment rates, support deflection — and drive toward them
• Work with clinical and compliance to ensure all communications meet regulatory requirements
• Collaborate with design and content to make every message feel warm, clear, and on-brand

Product Manager, Patient Communications

QA Engineer

• Ensure day-to-day quality oversight across pharmacy operations with a focus on internal auditing, supplier quality, on-the-floor QA support, and product returns coordination.
• Partner with Operations, Supply Chain and Warehouse/Logistics to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time dispensing.
• Plan, execute, and report risk-based internal audits of receiving, storage, dispensing, packaging, cold chain, controlled substance handling, shipping, and returns.
• Track observations, grade findings, and drive CAPA effectiveness through to verified closure.
• Perform supplier qualification and re-qualification (manufacturers, wholesalers, 3PLs, reverse distributors, packaging, couriers).
• Provide line/area QA oversight in real time (lot/expiry verification, label checks, line clearance, pack verification, temperature excursion assessments).
• Own the returns and reverse logistics quality process: intake, segregation/quarantine, evaluation, disposition, and documentation.

QA Specialist

Pharmacist

• Verify Prescription Accuracy: Ensure prescriptions are accurate, complete, and compliant with applicable regulations before dispensing.
• Perform Drug Utilization Reviews: Review prescribed medications for safety, efficacy, and appropriateness based on patient history and current medications.
• Collaborate with Healthcare Providers: Work closely with prescribing physicians and healthcare teams to clarify medication orders and resolve discrepancies.
• Patient Safety & Compliance: Ensure that medications are prescribed for the right patient, in the right dose, and via the appropriate route of administration.
• Monitor Medication Interactions: Identify potential drug-drug, drug-food, or drug-disease interactions and take corrective actions as necessary.
• Maintain Records: Ensure that prescription records are accurately maintained and comply with all applicable state and federal regulations.
• Stay Current with Pharmacy Regulations: Adhere to all relevant pharmacy practice laws, standards, and guidelines, including updates to drug formularies.
• Provide Support as Needed: Assist with administrative tasks, such as medication-related inquiries, when required to improve overall workflow and patient care.
• Contribute to Process Improvement: Provide insights and recommendations for optimizing prescription verification processes to enhance patient safety and operational efficiency.

Pharmacist – Part-Time, Evenings & Weekends

• Designs, builds, and deploys production automations that integrate with internal APIs and third-party operational systems (browser-based UI automations where APIs are not available)
• Builds and maintains step-level logging, alerting, and observability so automation failures, skips, and anomalies surface in real time rather than via downstream impact
• Maintains, debugs, and enhances existing automations as operational requirements change and triages production incidents and resolve them within the internal fix path
• Partners with operations stakeholders to translate process requirements into technical specifications, validates automation outputs during parallel-run periods, and defines acceptance criteria
• Establishes and documents engineering standards for automation development, logging conventions, error handling patterns, configuration management, deployment processes
• Evaluates, selects, and integrates tooling (including UI automation frameworks, observability platforms, and orchestration systems) that support the long-term automation roadmap
• Documents automation logic, operational runbooks, and architectural decisions so that knowledge transfers cleanly across the engineering team

Senior Software Engineer – Automation

Manager

• Own the annual conference roadmap by identifying, prioritizing, and planning participation in national and regional industry conferences.
• Develop positioning, messaging, and activation plans for each event.
• Lead cross-functional execution across Marketing, Sales Operations, and Client Success.
• Track conference-level KPIs (meetings booked, pipeline influenced).
• Build and manage a strategic association portfolio.
• Develop integrated media plans that support conference and association programs.

Manager, Conference & Industry Engagement

Director

• Lead all PBM contract negotiations for Gifthealth
• Serve as the primary point of contact with PBM partners
• Ensure continuous compliance with PBM network agreements and provider manuals

Director of PBM Contracting

Data Engineer

• Lead the design and architecture of our most critical data pipelines and data platform components
• Set technical standards and best practices that elevate the entire data team
• Mentor and support junior and mid-level engineers through code reviews, pair programming, and knowledge sharing
• Own the health, scalability, and reliability of our orchestration infrastructure
• Partner with engineering, analytics, and leadership to shape the roadmap for our data platform
• Evaluate and introduce new tools and technologies to keep our stack modern and effective
• Ensure compliance and confidentiality of Personal Health Information across all data