Workforce Scheduling Analyst

Gifthealth

Workforce Scheduling Analyst managing employee schedules in healthcare to ensure adequate staffing and optimize service levels. Collaborating with teams to enhance patient contact experiences.

Posted 7/14/2026full-timeOhio • 🇺🇸 United StatesMid-LevelSenior💰 $63,357 - $74,538 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management principles and methodologies, with a strong ability to analyze data for scheduling optimization and performance improvement. Proficient in utilizing workforce management software to enhance staffing efficiency and meet operational goals.

Highest-signal resume keywords

Workforce ManagementScheduling OptimizationAnalytical SkillsCommunication SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce Management PrinciplesScheduling ToolsData AnalysisKey Performance Indicators (KPIs)Problem-SolvingDecision-Making

Soft Skills

Effective CommunicationTeam CollaborationAdaptability

Tools & Technologies

Workforce Management Software

Industry Keywords

Call CenterHealthcare EnvironmentStaffing PlansService Level Performance

About the role

Key responsibilities & impact

Oversee and manage daily employee schedules to ensure adequate staffing levels.
Monitor and adjust schedules in real-time to optimize service level performance.
Develop and implement staffing plans to meet call volume forecasts and business objectives.
Identify and address scheduling inefficiencies and propose solutions for improvement.
Monitor key performance indicators (KPIs) such as service level, average handle time, and adherence.
Analyze data to identify trends and proactively address potential service impacts.
Collaborate with operations teams to ensure service level targets are met.
Work with a team of real-time analysts to monitor queues and agent activity.
Plan and execute real-time actions to mitigate service disruptions and optimize agent utilization.
Communicate effectively with team leads and managers regarding real-time performance and scheduling adjustments.
Partner with various departments to understand staffing needs and operational goals.
Communicate scheduling changes and impacts to relevant stakeholders.
Participate in team meetings and contribute to continuous improvement initiatives.

Requirements

What you’ll need

Bachelor's degree in Business, Operations Management, or a related field preferred.
1-3+ years of experience in workforce management, scheduling, or a similar analytical role, preferably in a call center or healthcare environment.
Strong understanding of workforce management principles and methodologies.
Proficiency with workforce management software and scheduling tools.
Excellent analytical, problem-solving, and decision-making skills.
Ability to work effectively in a fast-paced, dynamic environment.
Strong verbal and written communication skills.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities