Gifthealth

Network Engineer

• Responsible for the architecture, design, implementation, and engineering of the organization’s enterprise network infrastructure across on-premises and cloud environments.
• Establishes network standards, designs scalable and secure network solutions, manages enterprise firewalls and connectivity, and provides escalation support to IT Operations for complex network issues.
• Works closely with Systems Engineering, Cloud Infrastructure Engineering, and Security teams to ensure reliable, secure, and scalable connectivity across the organization.
• Maintains network diagrams, architecture documentation, and configuration standards while evaluating new technologies, implementing automation/scripting, and driving modernization and resilience improvements.

Bilingual

• Support Our Canadian Patients (English & French)
• Provide exceptional support to both English- and French-speaking patients across Canada, ensuring clear and compassionate communication in both languages.
• Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.
• Handle high-volume call center operations while maintaining service quality and accuracy.
• Take verbal prescriptions from providers and ensure proper documentation in accordance with applicable regulations.
• Transfer calls related to clinical questions or counseling needs to pharmacists.
• Accurately process prescriptions and input patient data into the pharmacy system.
• Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.
• Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.
• Maintain accurate and confidential patient records, including address, allergies, and prescription history.
• Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.
• Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
• Adhere to all pharmacy laws, regulations, and compliance requirements.
• Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.
• Attend training sessions to stay current on pharmacy practices and customer service techniques.

French Bilingual Patient Care Representative I, II, III

Full-stack Engineer

• Design and implement scalable, reliable, and secure software systems
• Lead technical architecture decisions
• Provide technical leadership, code reviews, and mentorship
• Collaborate with Product, Design, and stakeholders

Network Engineer

French Bilingual Patient Care Representative I, II, III

Staff Software Engineer