Senior Five9 Contact Center Engineer

Gifthealth

Sr. Five9 Contact Center Engineer at Gifthealth leading design, implementation of enterprise contact center solutions.

Posted 7/24/2026full-timeColumbus • Ohio • 🇺🇸 United StatesSenior💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing Five9 contact center solutions, with a strong focus on SIP signaling, IVR development, and enterprise telecommunications. Proven ability to lead large-scale deployments and collaborate effectively with cross-functional teams while ensuring alignment with business objectives.

Highest-signal resume keywords

Five9 Solutions ImplementationSIP Signaling ExpertiseEnterprise Telecommunications DesignTroubleshooting Voice and Networking IssuesCustomer Engagement Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Five9 ConfigurationIVR DevelopmentRouting StrategiesSIP Trunk ConnectivityVoice Infrastructure DesignCall Flow DesignRTP Media StreamsQuality of Service (QoS)Network TroubleshootingCloud Contact Center Environments

Soft Skills

Analytical SkillsPresentation SkillsCommunication SkillsLeadership SkillsCollaboration Skills

Tools & Technologies

CRM IntegrationWorkforce Optimization ToolsThird-Party Business ApplicationsDeployment RunbooksEngineering Documentation

Industry Keywords

TelecommunicationsContact Center SolutionsOmnichannel Customer EngagementEnterprise DeploymentsTechnical Architecture

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Design, architect, implement, and support enterprise Five9 contact center solutions.
Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.
Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.
Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.
Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.
Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.
Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.
Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.
Lead technical knowledge-sharing sessions and establish engineering standards across the organization.
Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.
Perform root cause analysis for production incidents and implement long-term corrective actions.
Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.
8–10+ years of experience designing and supporting enterprise telecommunications or cloud contact center environments, including 5+ years supporting a user base of 1,000+ users across 20+ programs.
Extensive hands-on experience administering and implementing Five9 solutions.
Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols.
Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement.
Experience integrating contact center platforms with CRM, workforce optimization, and third-party business applications.
Exceptional troubleshooting and analytical skills across voice, networking, and cloud environments.
Excellent written, verbal, and presentation skills with the ability to communicate effectively with both technical and executive audiences.
Proven ability to lead complex enterprise implementations while managing multiple priorities.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gifthealth Website LinkedIn All Job Openings 501 - 1000 employees Founded 2020 🏥 Healthcare 📦 Logistics 💼 Consulting 💰 $40M Private Equity Round - GiftHealth on 2023-04 Healthcare
Logistics
Consulting Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access. Senior Five9 Contact Center Engineer 🔥 43 minutes ago 🏢🏡 Columbus – Hybrid 💵 $115k - $130k / year ⏰ Full Time 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design, architect, implement, and support enterprise Five9 contact center solutions.
Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.
Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.
Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.
Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.
Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.
Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.
Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.
Lead technical knowledge-sharing sessions and establish engineering standards across the organization.
Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.
Perform root cause analysis for production incidents and implement long-term corrective actions.
Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership. 🎯 Requirements
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.
8–10+ years of experience designing and supporting enterprise telecommunications or cloud contact center environments, including 5+ years supporting a user base of 1,000+ users across 20+ programs.
Extensive hands-on experience administering and implementing Five9 solutions.
Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols.
Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement.
Experience integrating contact center platforms with CRM, workforce optimization, and third-party business applications.
Exceptional troubleshooting and analytical skills across voice, networking, and cloud environments.
Excellent written, verbal, and presentation skills with the ability to communicate effectively with both technical and executive audiences.
Proven ability to lead complex enterprise implementations while managing multiple priorities. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs