GEICO

Data Engineer

• Design, develop, test, deploy, and maintain complex data structures, enterprise reports, dashboards, analytical systems, and software.
• Lead analysis of contact center, IVR, digital, cloud, customer, workforce, and operational data.
• Build, enhance, and troubleshoot reporting and monitoring solutions using Power BI, SQL, Amazon QuickSight, Amazon CloudWatch, and other approved tools.
• Identify emerging business or system issues by monitoring data patterns, anomalies, customer contact behavior, IVR performance, containment, transfers, service levels, and handle time.
• Partner with operations, workforce management, IVR, automation, product, engineering, data architecture, data science, and governance teams.
• Query new internal and external structured and unstructured data sources to expand reporting and business intelligence capabilities.
• Assess opportunities for business intelligence, automation, self-service improvement, and proactive performance management.
• Improve development practices, reporting standards, metric definitions, documentation, validation routines, governance controls, and data stewardship.
• Protect sensitive data and ensure analytics assets align with governance and quality expectations.
• Instruct, review, and coach junior Data Analytics Engineers.
• Communicate complex insights clearly to technical and non-technical stakeholders.

Senior Contact Center Data Engineer

Full-stack Engineer

• Lead engineering teams in developing software applications using related technologies
• Mentor junior team members in software delivery as a subject matter expert
• Own complete solutions across the Software Development Lifecycle (SDLC)
• Influence and build vision with stakeholders to solve complex enterprise application problems
• Ensure solution quality, usability, and performance
• Lead design sessions and code reviews
• Use .NET, SQL, NoSQL, Docker, Kubernetes, and Azure tools and services across the SDLC
• Deliver software in Agile environments including Scrum, Kanban, and SAFe
• Implement infrastructure as code and use PowerShell, operations portals, and monitoring portals
• Share best practices and improve processes across teams
• Provide system training to team members
• Provide occasional 24x7 on-call production support

Staff Engineer

Adjuster

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the Houston, TX territory
• Potentially work in remote, field, or in-office settings depending on business needs
• Maintain applicable state and federal certifications and permits
• Communicate effectively verbally and in writing

Auto Damage Adjuster – Field

General

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Write estimates and manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete three weeks of hands-on training at GEICO’s Ashburn, VA facility
• Complete two weeks of field training in a field training center

Auto Damage Trainee – Field

• Provide reassurance and solutions to customers after accidents
• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns and ensure a positive experience
• Drive customer satisfaction through meaningful interactions

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the assigned San Antonio territory
• Flexibly work in remote, field, or in-office settings as required by the position

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Apply attention to detail and decision-making skills when evaluating claims
• Communicate effectively with customers and relevant parties verbally and in writing
• Work flexibly across remote, field, and in-office settings as required

Procurement

• Provide problem-solving and innovative ideas to support internal customers
• Identify cost and value opportunities through savings, efficiencies, and speed to market for critical suppliers
• Develop and lead holistic third-party strategies throughout the relationship lifecycle, including sourcing, contracting, and terminations
• Partner on negotiation strategy and execution for high-visibility contracting efforts
• Serve as primary point of contact for third parties
• Manage effective governance with assigned third parties
• Partner with internal risk groups to ensure third-party relationships comply with relevant policies and procedures
• Drive process improvements for sustainability
• Lead RFx strategy and execution to build leverage with GEICO suppliers and deliver favorable pricing and contract terms
• Ensure policy adherence for managed third-party relationships
• Plan and lead executive business reviews with key suppliers

Procurement, Tech Category Management

Business Development Rep

• Serve as a day-to-day point of contact for assigned clients and build strong relationships
• Conduct client check-ins, address inquiries, and coordinate issue resolution with internal teams
• Support client onboarding and implementation activities
• Monitor client performance data and identify trends, opportunities, and areas for improvement
• Prepare and deliver client presentations, business reviews, and performance summaries
• Train clients on Altirus Road products, reporting tools, and service capabilities
• Research and identify prospective clients within target markets
• Generate and qualify leads through networking, referrals, industry events, and outreach
• Support presentations, proposals, and RFP responses
• Coordinate meetings and relationship-building activities with prospective clients
• Maintain pipeline and prospecting records in CRM systems
• Represent Altirus Road at conferences, trade shows, and networking events
• Support Business Development leadership in executing growth strategies
• Partner with Operations, Claims, IT/Product, Legal, and Compliance teams
• Gather market intelligence and customer feedback
• Provide leadership with updates on client health, pipeline activity, and growth opportunities
• Assist in developing processes, tools, and best practices for the growing Business Development function
• Maintain knowledge of industry trends and insurance-related products and services

Business Developer

Manager

• Develop and execute competitive intelligence strategy aligned with business objectives
• Identify and prioritize key competitors, market trends, and emerging threats
• Foster cross-functional collaboration with business units, marketing, and product development
• Conduct market research and analysis to inform business decisions
• Monitor competitor activity, product offerings, and pricing strategies
• Analyze industry trends, regulatory changes, and market shifts
• Develop and maintain comprehensive competitor profiles
• Assess competitor strengths, weaknesses, and market positioning
• Identify gaps and opportunities for competitive advantage
• Provide actionable insights to inform product development, pricing, and marketing strategies
• Develop and maintain competitive landscape reports and dashboards
• Present findings and recommendations to senior leadership and stakeholders
• Drive GEICO's profitable growth through competitive intelligence initiatives

Senior Manager, Competitive Intelligence

Strategy

• Partner with agency partners and internal cross-functional stakeholders to develop integrated media strategies aligned to business and marketing objectives
• Translate business briefs and marketing plans into actionable media briefs, strategic plans, tactical recommendations, and activation plans
• Collaborate with Creative, Product Marketing, Analytics, and Performance Media teams across channels
• Support strategic development and execution of national and local paid media plans
• Evaluate and refine media strategies based on business performance, campaign insights, and market conditions
• Develop strategic presentations, planning frameworks, POVs, and recommendations
• Coordinate campaign launches, creative trafficking, asset management, and delivery timelines
• Monitor media marketplace trends, emerging platforms, and sponsorship opportunities
• Maintain relationships with agency partners, media publishers, platforms, and technology providers
• Monitor campaign performance and identify optimization opportunities
• Translate performance insights into actionable recommendations
• Assist with marketing mix modeling reviews, test-and-learn initiatives, and measurement frameworks
• Support agency planning processes and review agency outputs
• Manage national and local media budgets, spending, allocations, and pacing
• Support financial forecasting, reconciliation, and reporting

Lead II, Media Strategy & Planning

Engineering Manager

• Build and manage a team of engineers with a focus on delivering Commercial Insurance products
• Help drive business transformation from traditional IT model to a tech organization with engineering excellence
• Innovate and build new engineering solutions and leverage existing solutions to solve operational problems
• Lead execution of a technical roadmap to increase product delivery velocity and unlock new engineering capabilities
• Enhance application performance, improve user experience, and drive efficient test automation
• Collaborate with the engineering staff to improve and enhance existing solutions

Manager, Staff Software Engineering

• Provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident.
• Inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.
• Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Executive Assistant

• Provide executive support to two Vice Presidents, managing complex calendars, competing priorities, meeting logistics, and other activities that enable leaders to operate effectively.
• Support and coordinate projects and initiatives by tracking milestones and deliverables, organizing information, identifying follow-up needs.
• Create polished executive presentations and materials, including PowerPoint decks, business reviews, dashboards, briefing documents, meeting materials, and other communications.
• Coordinate leadership meetings and operating rhythms, including business reviews, leadership meetings, offsites, and organizational events.
• Develop agendas, organize pre-reads.
• Anticipate needs and solve problems proactively, exercising sound judgement and discretion when navigating sensitive information, competing priorities, and changing business needs.
• Improve how work gets done by identifying opportunities to streamline administrative and operational processes, strengthen leadership routines, and create more efficient workflows.
• Perform other executive support responsibilities and special projects as needed.

AI Engineer

• Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat, SMS Email) in CRM application.
• Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience.
• Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions.
• Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring.
• Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment.
• Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services.

Senior Contact Center Data Engineer

Staff Engineer

Auto Damage Adjuster – Field

Auto Damage Trainee – Field

Auto Damage Trainee – Field

Auto Damage Adjuster – Field

Auto Damage Adjuster – Field

Procurement, Tech Category Management

Business Developer

Senior Manager, Competitive Intelligence

Lead II, Media Strategy & Planning

Manager, Staff Software Engineering

Auto Damage Trainee – Field

Executive Assistant

Senior Engineer – Artificial Intelligence