GEICO

Full-stack Engineer

• Provide technical leadership to multiple areas and technical and thought leadership to the enterprise
• Collaborate across team members and the technology organization to solve challenging problems
• Deliver high-quality services and software for a variety of domains
• Be accountable for the quality, usability, and performance of solutions
• Design and develop APIs and microservices using GraphQL, gRPC, Java, Python, and Kafka with API-first design
• Use Java, C#, or other object-oriented languages, SQL, and NoSQL databases
• Deploy applications in a hybrid cloud environment using Kubernetes, data stores, and cloud-native tools and services
• Work on end-to-end solutions spanning front-end, API tiers, and back-end domain services
• Mentor and coach engineering and product communities
• Influence and educate executives
• Lead the strategy and execution of a technical roadmap modernizing the servicing organization with API-first design

Staff Engineer – Java

Manager

• Assist in transforming GEICO's PCI DSS program
• Ensure secure computer systems and networks comply with PCI DSS
• Communicate control deficiencies and recommend remediation
• Document policies and procedures for significant processes, especially network and security devices
• Identify key controls, perform gap analysis, update processes, and mitigate security risks and vulnerabilities
• Identify, evaluate, document, and monitor remediation of control deficiencies
• Assist management with meetings, follow-up, presentations, and documentation
• Facilitate external auditor testing and coordinate with process owners
• Assist with PCI DSS quarterly control certification surveys
• Maintain audit and assessment findings resolution
• Assist with BC/DR testing and finding resolutions
• Develop and implement enterprise governance, risk, and compliance strategies and solutions
• Assist with audit readiness assessments for NIST 800-53
• Automate and assist in gathering audit evidence for cyber audits
• Apply a risk-based approach to audit planning, execution, reporting, and process auditing
• Influence remediation and prioritization of key risks according to regulatory requirements and industry best practices
• Establish and maintain a document request list (DRL) library
• Stay current on regulatory concerns and IT and information security trends

Senior Manager, PCI DSS Internal Controls

Sales

• Lead sales distribution of GEICO’s recreational products, including motorcycle, boat, and RV, through the independent agency channel
• Grow revenue with independent agents specializing in recreational lines
• Execute the product expansion roadmap and gain agency preference
• Manage a subset of recreational-lines specialist agencies through in-person, virtual, phone, and email interactions
• Deliver training and manage agency performance
• Coach and mentor Agency Operations Managers and Business Developers
• Partner with the Recreational Lines Product team to develop and execute the RV, Motorcycle, and Boat roadmap
• Identify opportunities and gather competitor intelligence
• Document processes for prospecting, qualifying, and onboarding new recreational-lines agencies
• Develop training processes for principals, agents, and representatives
• Monitor agent performance against action plans and take corrective actions as needed
• Create and deliver quarterly sales plans, updates, and leadership reports
• Interact with state and industry association groups to determine growth efforts
• Collaborate on onboarding, training, and development plans for new sales processes
• Travel overnight countrywide

Senior Sales Manager, Recreational Lines

• Provide technical and thought leadership across multiple enterprise areas
• Collaborate with product managers, team members, customers, and engineering teams to solve complex problems
• Develop and execute technical software development strategies across domains
• Lead strategy and execution of a technical roadmap
• Build new systems and improve existing systems
• Identify opportunities to apply technical knowledge to critical problems
• Ensure solution quality, usability, and performance
• Use Python, C#, SQL, NoSQL databases, Docker, Kubernetes, and Azure tools and services
• Mentor and coach engineering and product communities
• Influence and educate executives
• Share best practices and improve processes across teams
• Analyze costs and forecasts and incorporate them into business plans
• Determine resource requirements and evaluate operational processes
• Measure outcomes, demonstrate adaptability, and sponsor continuous learning
• Help drive GEICO’s insurance business transformation toward engineering excellence

Senior Staff Engineer – Martech, SEO

Engineering Manager

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion automation and self-service tools
• Lead automation of routine operational tasks
• Identify business use cases, design AI-driven solutions, and implement AI technologies
• Oversee daily operations to ensure service delivery, SLA adherence, and optimized processes
• Define and analyze metrics to drive team behavior toward goals
• Streamline operations, reduce inefficiencies, and implement departmental best practices
• Ensure exceptional customer satisfaction and an excellent work environment
• Manage the IT Asset Management process and inventory
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate incremental milestone delivery dates with stakeholders
• Deliver projects on time
• Interface with vendors for hardware, software, or service purchases

Manager, Engineering Operations – Technical Support

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support for high-quality technical support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion automation and self-service tools
• Lead automation of routine operational tasks
• Identify business use cases, design AI-driven solutions, and implement AI technologies
• Oversee daily operations, service delivery, SLA adherence, and process optimization
• Define and analyze metrics to drive team behavior toward goals
• Lead initiatives to streamline operations, reduce inefficiencies, and implement departmental best practices
• Manage the IT Asset Management process, inventory, and resource utilization
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Interface with vendors for hardware, software, and service purchases

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion AI, self-service tools, and automation
• Automate routine operational tasks to reduce manual intervention and improve system reliability and scalability
• Identify business use cases, design AI-driven solutions, and implement technologies for associates
• Oversee daily operations, service delivery, SLAs, and processes
• Define and analyze metrics to drive team behavior toward goals
• Streamline operations, reduce inefficiencies, and implement departmental best practices
• Ensure customer satisfaction and an excellent work environment for GEICO associates
• Manage IT Asset Management, inventory, and resource utilization
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Interface with vendors to purchase hardware, software, or services

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion automation and self-service tools
• Lead automation of routine operational tasks
• Identify business use cases, design AI-driven solutions, and implement AI technologies
• Oversee daily operations, service delivery, SLAs, and process optimization
• Define and analyze metrics to drive team behavior toward goals
• Streamline operations, reduce inefficiencies, and implement departmental best practices
• Ensure exceptional customer satisfaction and an excellent work environment
• Manage IT Asset Management, inventory, and resource utilization
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Interface with vendors for hardware, software, or service purchases

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures for GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion automation and self-service tools
• Lead automation of routine operational tasks
• Identify business use cases, design AI-driven solutions, and implement AI technologies
• Oversee daily operations, service delivery, SLAs, and process optimization
• Define and analyze metrics to drive team behavior toward goals
• Lead operational streamlining and best-practice initiatives
• Manage the IT Asset Management process
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Interface with vendors for hardware, software, or services purchases

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support for high-quality technical support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement trainings for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize the team’s activities
• Champion automation and self-service tools
• Lead automation of routine operational tasks
• Identify business use cases, design AI-driven solutions, and implement AI technologies
• Oversee daily operations, service delivery, SLAs, and process optimization
• Define and analyze metrics to drive team behavior toward goals
• Lead initiatives to streamline operations, reduce inefficiencies, and implement departmental best practices
• Ensure exceptional customer satisfaction and an excellent work environment for GEICO associates
• Manage IT Asset Management, inventory, and resource utilization
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Interface with vendors for hardware, software, and service purchases

• Lead, mentor, and develop the Technical Support team
• Supervise technicians and provide guidance and support for high-quality technical support
• Assign tasks based on customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion AI, automation, and self-service tools
• Automate routine operational tasks to improve system reliability and scalability
• Identify business use cases, design AI-driven solutions, and implement them for associates
• Oversee daily operations, service delivery, SLAs, and process optimization
• Define and analyze metrics to drive team behavior toward goals
• Streamline operations, reduce inefficiencies, and implement departmental best practices
• Manage IT Asset Management, inventory, and resource utilization
• Manage and support enterprise AV Operations
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Liaise with vendors for hardware, software, and service purchases

• Lead the Technical Support team supporting over 35,000 associates
• Lead, mentor, and develop a high-performing team
• Supervise technicians and provide guidance and support
• Assign tasks to support customer growth and needs
• Manage work schedules, monitor overtime, and approve timesheets
• Develop and implement training for associates
• Develop, recommend, and administer policies and procedures supporting GEICO Tech initiatives
• Plan, budget, and organize team activities
• Champion automation and self-service tools
• Lead automation of routine operational tasks
• Identify business use cases, design AI-driven solutions, and implement AI technologies
• Oversee daily operations, service delivery, SLA adherence, and process optimization
• Define and analyze metrics to drive team behavior and achieve goals
• Lead initiatives to streamline operations, reduce inefficiencies, and implement best practices
• Ensure exceptional customer satisfaction and an excellent work environment for GEICO associates
• Manage IT Asset Management, inventory, and resource utilization
• Manage and support AV Operations throughout the enterprise
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Interface with vendors for hardware, software, and services purchases

Compliance

• Define and drive compliance strategy and organizational priorities with the Chief Compliance Officer
• Drive business alignment on compliance strategy across the organization
• Assist with implementation of technology for the compliance team and future enterprise GRC platform implementation
• Coordinate with IT and business stakeholders on regulatory engagements, examinations, and audit responses
• Own program- and project-level strategy for cross-functional compliance initiatives
• Track milestones, dependencies, and risk across concurrent workstreams
• Translate compliance data and regulatory concepts into decision-ready reporting and analytics for executive leadership
• Build and sustain partnerships across Business, IT, and Compliance teams
• Represent the Chief Compliance Officer in cross-functional forums
• Assist with building compliance governance frameworks and escalation paths

Director of Compliance Strategy

Human Resources

• Work with more experienced HRBPs to execute HR strategies aligned with GEICO's evolving business strategy
• Shape and drive execution within aligned internal client groups
• Support key company-wide initiatives
• Provide proactive HRBP support to assigned client groups in partnership with senior HRBPs
• Develop and maintain influential relationships with managers to drive talent outcomes supporting business objectives
• Lead project management and execution support for organization-specific or company-wide priorities and initiatives
• Partner with HR Centers of Excellence to solve problems and execute key deliverables
• Own data and analytics reporting and insights supporting key priorities and senior-leader decision-making
• Advise on general policy application and process/practice implementation
• Support change management, communication, and engagement
• Foster an inclusive climate and integrate diverse perspectives into plans and solutions

Human Resources Business Partner

General

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete required hands-on training at GEICO’s Ashburn, Virginia training facility and field training center

Staff Engineer – Java

Senior Manager, PCI DSS Internal Controls

Senior Sales Manager, Recreational Lines

Senior Staff Engineer – Martech, SEO

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Manager, Engineering Operations – Technical Support

Director of Compliance Strategy

Human Resources Business Partner

Auto Damage Trainee – Field