GE HealthCare

Support Engineer

• Operate as the focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity for the Senior Global Leadership community
• Partner with other IT teams on new technology introduction projects to communicate, plan for, and ensure readiness for our Senior Global Leader population
• As required, travel with Senior Global Leadership to provide Premium support in remote and sometimes external locations
• Ensure all business policies and standards related to client services, IT security, and compliance are being met
• Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
• Provide Premium audio-visual support, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met
• Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings
• Troubleshoot any issues as they arise to resolution
• Partner with the Collaboration team for the build out of conference rooms
• Anticipate, identify, and resolve technical problems, applying subject matter knowledge in complex, difficult, or extremely time-constrained situations
• Subject Matter Expert for end-user technologies at a site
• Communicate technical information, provide coaching and support to Senior Global Leader community
• Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals
• Be accessible outside normal business hours (including weekend on-call rotation) as needed to handle and resolve urgent technology issues that may arise
• Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis
• Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders
• Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; be adaptable to change

Senior Premium Support Engineer

Manager

• Serve as the people leader for teams including Field Engineers, Solution Consultants, Major Incident Managers, and Customer Advocate Leaders, all focused on customer-facing support services for radiology and cardiology enterprise imaging IT solutions.
• Develop and support team members to excel in their roles.
• Manage the escalation process for technical issues, ensuring timely and effective resolution while coordinating with cross-functional teams.
• Provide advanced technical support and guidance during critical escalations, leveraging deep knowledge of products and systems.
• Analyze incident data and escalation trends to identify opportunities for process enhancements and implement best practices in incident resolution.
• Engage with customers at a senior leadership level to manage escalations and ensure satisfaction and success in support services.
• Lead the attainment of KPIs and drive continuous improvement, including Major Incident Management processes, escalation management, employee productivity, SLOs and SLAs, customer satisfaction, and retention.
• Foster a culture of customer obsession.
• Partner with cross-functional leadership to identify gaps and improve processes and business results.
• Collaborate with Professional Services, Global Technical Support, Product Management, Organizational Readiness, and L4 Engineering teams to address underlying issues and enhance overall service quality.
• Represent Support organization in quality Audits.
• Communicate effectively with internal and external stakeholders, providing regular updates on Support priorities, challenges, and outcomes; fosters strong relationships with key stakeholders to ensure alignment.
• Partners with internal stakeholders and professional services & support teams to optimize operational processes and systems, ensuring buy-in and adoption of best practices and standard toolsets.

Senior Manager, Field Services – Escalation Management

• Lead a commercial sales team to deliver orders, revenue and margin growth
• Achieve the quarterly and yearly Product/Solution/Service P&L Operating Plan targets
• Timely and accurate forecasting of pipeline and sales
• Attract, retain and develop world-class commercial talents
• Foster a positive winning culture built on teamwork, accountability and fun
• Maintain professional relations with key customers

Imaging Market General Manager

Sales Operations Manager

• Execute and maintain new hire, transfer, and termination operational workflows (system access, Salesforce setup, roster updates, readiness tasks, etc.).
• Complete Salesforce alignment updates, including account/territory ownership changes and role‑based permissions.
• Manage checklists, SOPs, and documentation to ensure accuracy and consistency across operational tasks.
• Submit or triage Salesforce tickets to the technical admin team; track and manage case progress.
• Perform basic Salesforce updates (views, reports, dashboards) within permissions.
• Route incoming leads to appropriate owner.
• Support rollout of new Salesforce features or process changes (UAT testing, communication, training).
• Monitor Salesforce data quality and support routine data cleanup activities.
• Maintain data accuracy through weekly/monthly stewardship checks.
• Support the creation or updating of reports and dashboards for Sales and Sales Operations.
• Validate data integrity ahead of business reviews, pipeline meetings, forecast cycles, or territory updates.
• Facilitate new account request setups Salesforce list management.
• Serve as the first line of support for owned inbound Sales Operations requests.
• Assign, escalate, or resolve cases based on defined workflows and SLAs.
• Track themes and recurring issues; make recommendations for process improvements.
• Facilitate parts of the onboarding process for new sales hires (initial setup, systems readiness, resource handoff).
• Coordinate with Sales Training/Enablement for training sessions, invitations, and follow‑up tasks.
• Support documentation of onboarding processes and assist with creation and updates to onboarding materials.

Sales Operations Specialist

• Navigate GE HealthCare organization to escalate deals and obtain deal status.
• Analyze and synthesize data to ensure accurate forecasting.
• Design and structure DocuSign for efficient user adoption and increased customer penetration.
• Responsible for supporting the analysis, administration, and tactical support of key processes.
• Key responsibility to coordinate activities during Quarter end with Healthcare, commercial, investment bank and other internal stakeholders.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Communicates difficult concepts and may influence others' opinions on topics.
• May guide others to consider a different point of view.
• Impacts the team’s ability to achieve service, quality, and timeliness of objectives.
• Work is subject to functional policy objectives. Regularly advises management in the function and/or in the business.
• Has a supportive role in decision making about important subjects.
• High levels of evaluative judgment are required to achieve outcomes required.
• Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.

Cash Forecasting Manager

Business Analyst

• Assist regional modeling for all Ultrasound products and offerings aligning the CPQ strategy for all USA Region
• Work with cross-functional global and regional team members to adopt and enable regionally the global product offerings
• Assist setup/load/maintain technical, regulatory, and commercial rules in quoting tool
• Create regional product part numbers and offering item change requests
• Setup/load/maintain pricing for offering items in the USA Pricelist
• Create and maintain regional product specific PPD (Product pricing details) records in Apttus
• Manage/Implement Segment specific special access requests
• Assist Regional Product Managers in answering quoting/Product questions from Sales

Regional Configuration Management Analyst

Financial Planning and Analysis

• Be the change agent for process, and systems
• Support the implementation of a modern captive finance system
• Drive governance, cross-functional alignment, vendor delivery, and organizational adoption
• Develop and execute operational strategies aligned with business needs
• Implement a scalable system which supports business growth, drives automation and simplification, reduces complexity and customization
• Build and manage the integrated plan (workstreams, milestones, deliverables), track progress via KPIs, and provide weekly status reporting to executives and steering committees
• Lead current-state assessment and future-state design across the captive finance value chain
• Define target operating model, roles/RACI, controls and compliance requirements, and handoffs between teams and systems; align interdependencies across functions
• Develop and execute change management strategy: communications, stakeholder engagement, training, and role-based enablement to drive adoption
• Streamline workflows for loan origination, underwriting, documentation, funding, and servicing
• Prepare and present reports to executive leadership on strategic initiatives
• Implement digital tools, AI/ML technology to improve turnaround times and reduce operational risk
• Drive continuous improvement initiatives to enhance efficiency, scalability, and service quality
• Foster a culture of accountability, innovation, and customer focus.

Financial Services Project Leader – Equipment Leasing

• Preparing equipment lease/loan financing documentation packages
• Auditing and closing of all assigned tasks for financed transactions
• Provide originations transactional support to the deal team
• Ensures compliance and processing effectiveness for all deals
• Owns communication and information exchange between Risk, Sales, Customers, and Vendors
• Serves as a customer advocate/point person

Financial Services Operations Specialist – Deal Closer/Conversion

Engineer

• Perform Calibration and Service on life-changing medical equipment for MR modality.
• Lead and be the Subject Matter Expert (SME) on Calibration of MR Systems and Upgrades.
• Responsible for calibrating, testing, and troubleshooting MR equipment during installation phase.
• Drive customer satisfaction and maintain communication throughout the calibration phase.
• Support local service teams with Service calls, Preventative Maintenance, and Field Modification Instruction as needed.
• May assist and/or train less experienced MR Field Engineers.

Calibration Engineer

Procurement

• Developing strategic supplier relationships that are consistent with the company’s vision and long-term objectives.
• Ensuring 3-5 year plans are in place, and communicated to internal stakeholders.
• Demonstrating deep understanding of markets for categories managed, including key players, appropriate indices, trends, etc.
• Supporting new program launches as subject matter experts
• Partnering with the program purchasing team to lead contract/price negotiations with suppliers
• Ensuring procurement and contract management procedures and policies are aligned
• Implementing formal supply agreements with key suppliers with the help of the legal group
• Partnering with Supplier Development to ensure chosen partners have the capability to deliver on the business requirements.
• Supporting Supplier Quality, ensuring supplier compliance with FDA, EHS, transportation and other regulatory and reputation requirements
• Leading regular 360 Degree and Strategy Business Reviews with strategic suppliers
• Extracting innovation and continuous improvement from the supply base
• Leading and participating in multi-functional teams for design improvements, cost reduction opportunities, value engineering, supplier consolidation, and other strategies for operational improvements
• Driving product costs down by 5%+ year over year through supplier negotiation and design change ideas
• Managing risk in the supply base proactively, from identifying the risk to executing the mitigation plan

Global Head of Strategic Sourcing – Electronics

Network Engineer

• Own the end-to-end architecture of GE HealthCare’s global Remote Access platform
• Design, implement, and continuously improve secure remote access solutions for employees, partners, and vendors
• Serve as the technical authority for remote access architecture, including policy design, traffic routing, authentication, and high availability
• Drive standardization, automation, scalability, and reliability across the remote access environment
• Troubleshoot and resolve complex network and security issues across global environments
• Collaborate closely with Cyber Security, Network Operations, Identity, and Cloud teams to deliver integrated solutions
• Ensure solutions meet security, compliance, and availability requirements
• Provide architectural-level support for incidents and problem management (no routine operations)
• Document architectures, standards, and design decisions to support long-term service delivery

Staff Network Architect – VPN/Remote Access

Account Manager

• Develop and manage strategic partnerships with cardiology centers of excellence globally, fostering long-term collaboration across clinical, scientific, educational, and innovation domains.
• Initiate, develop and drive programs that generate measurable improvements in cardiovascular care delivery, research, and education.
• Analyze market trends, competitive dynamics, and evolving clinical practices in cardiology to inform strategic direction.
• Understand the needs of healthcare providers seeking to optimize and grow cardiovascular service lines.
• Serve as a trusted advisor externally (to clinical leaders) and internally (to product- and research-managers), identifying shared priorities and aligning GE HealthCare’s technologies, data assets, and expertise to support joint objectives.
• Facilitate cross-functional engagement across GE HealthCare teams (clinical, commercial, R&D, education, and digital) to support partnership execution.
• Lead initiatives that translate clinical insights into scalable innovations, including pilots, validation studies, and translational research programs.
• Represent GE HealthCare in external forums, including academic conferences, advisory boards, and collaborative networks.
• Monitor evolving trends in cardiovascular medicine and health systems to inform partnership strategy and identify new opportunities.
• Support the development of educational programs and knowledge exchange platforms in collaboration with partner institutions.

Director – Cardiology Centers of Excellence Partnerships

Project Manager

• Lead complex installation projects across multiple modalities (e.g., MR, CT, PET, NM, etc.), balancing scope, cost, schedule, and quality.
• Serve as the customer’s trusted advisor and primary escalation point throughout the installation lifecycle.
• Conduct site assessments, tender evaluations, and solution design in collaboration with sales and design teams.
• Develop and manage detailed project schedules, budgets, resource allocations, and risk management plans.
• Apply independent judgment to resolve complex issues, identifying root causes and driving corrective actions.
• Ensure strict compliance with contractual, regulatory, EHS, and quality requirements.
• Drive regular communication and alignment across customers, contractors, and GEHC stakeholders.
• Prepare business intelligence reports (cycle time, install cost, revenue forecasting) to support operational excellence.
• Lead project close-out with structured lessons learned, improvement recommendations, and best practice sharing.
• Mentor and coach junior Project Managers, fostering skills development and knowledge transfer.
• Contribute to simplification and productivity initiatives across installation execution.

Project Manager – Installation, Imaging

• Lead compliance efforts in Risk Management and High-Risk Operations, supporting Health & Safety programs across GE HealthCare’s global footprint—including fixed facilities, service operations, offices, and locations without dedicated EHS personnel.
• Interpret and apply business, industry, and regulatory standards to key global programs such as Industrial Safety, Risk Management, Warehouse Safety, and Powered Mobile Equipment.
• Proactively identify, assess, and mitigate Health & Safety risks across diverse operational environments.
• Promote continuous improvement by sharing best practices and lessons learned to elevate global EHS standards and performance.
• Analyze safety metrics and trends to evaluate program effectiveness and guide strategic decision-making.
• Champion excellence in GE HealthCare EHS programs, including Framework 2.0 and Human & Organizational Performance (HOP).
• Manage multiple initiatives concurrently while delivering high-quality support and service to internal stakeholders.
• Serve as a thought leader and integral member of the Health & Safety Program team, contributing to strategic direction and innovation.
• Collaborate with Global Health & Safety and Governance teams to develop proactive risk-reduction strategies.
• Stay informed on regional EHS regulations and GE HealthCare-specific program requirements relevant to assigned responsibilities.
• Mentor and coach EHS professionals to strengthen talent pipelines and build organizational capability.
• Partner with the EHS training team as a subject matter expert to ensure technical and regulatory competency across EHS and operational teams.
• Support additional EHS initiatives and responsibilities as assigned.

Senior Health and Safety Manager

QA Engineer

• Ensure the quality and reliability of network-related software within GE Precision Healthcare's innovative medical devices and solutions
• Design, develop, and execute detailed test plans, test cases, and test scripts for network software components, including communication protocols, data transfer mechanisms, and network configurations
• Perform functional, integration, regression, performance, and security testing of network-enabled software applications and embedded systems
• Identify, document, and track software defects using established bug tracking systems, working closely with development teams to ensure timely resolution
• Collaborate with software developers, network engineers, and product managers to understand system requirements, network architecture, and design specifications
• Develop and maintain automated test scripts and frameworks to improve testing efficiency and coverage
• Participate in all phases of the software development lifecycle, from requirements review to release
• Analyze test results, generate comprehensive test reports, and provide clear recommendations for product improvement
• Stay up-to-date with emerging network technologies, industry standards (e.g., DICOM, HL7, FHIR), and best practices in software quality assurance
• Contribute to the continuous improvement of QA processes and methodologies