GE HealthCare

Clinical Specialist

• Schedules and implements customer training and education for internal and external customers
• Acts as consultant and technical expert on ultrasound products
• Provides technical and clinical leadership during sales process
• Develops, coordinates, and delivers product training to customers
• Monitors customer installations to improve customer satisfaction and maintain relationships
• Prepares site visit and demo reports and provides regular feedback
• Provides clinical and technical expertise at regional and national events
• Supports trade shows, professional conferences, and customer training programs
• Participates in company-sponsored ultrasound programs
• Mentors field team, providing guidance
• Communicates with sales and service teams to align activities with business objectives
• Shares best practices and assimilates new hires into the organization
• Submits demo, schedule, and site visit information and expenses in a timely manner
• Assists with system software enhancements as needed
• Extensive travel within the assigned geographic region with overnight stays required

Clinical Education Specialist – Ultrasound

Technician

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer’s biomedical equipment
• Drives customer satisfaction through Service Excellence
• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations
• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction
• Effectively communicate and partner with teammates and colleagues
• Implement GE/customer facility contract and support customer and business goals/objectives
• Lead, instruct, and assist technicians on basic and complex repairs/resolution
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties)
• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others)
• Share on-call responsibility
• Document all repair actions and submit reports/summaries according to schedule
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Maintain approved parts inventory
• Manage vendor’s service delivery processes in compliance with GE policies, as instructed
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
• May perform role of site leader (e.g., direct activities of fellow BMET’s assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee)
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements

Biomedical Technician 3 – Site Lead

• Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment
• Drives customer satisfaction through Service Excellence
• Evaluate complex, customer biomedical equipment issues and implement appropriate repairs
• Perform planned maintenance (PM), safety, and environmental inspections
• Maintain effective customer relations
• Follow and guide others regarding appropriate GE policies, procedures, hospital protocol, and documentation
• Communicate and partner with teammates and colleagues
• Engage in proactive daily communications with customers
• Lead, instruct, and assist technicians on repairs and resolution
• Work as a member of the local team to provide efficient service delivery
• Share on-call/pager responsibility
• Document all repair actions and submit reports/summaries as scheduled
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Maintain approved parts inventory
• Manage vendors' service delivery processes

Biomedical Technician II

• All resources, and logistics required to perform services and maintenance activities on customers' site/property.
• These activities contribute to, maintain, repair and refurbish sold or existing products.
• Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
• Impacts departmental operations and responsible for planning/execution.
• The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.
• Some judgment may be required but this is typically with guidance.
• This position is a multi-site Leader role, in the Tampa region.
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Ability to propose different solutions outside of set parameters but with guidance.
• Uses prior experience and on-the-job training to solve straightforward tasks.
• May use multiple internal sources outside of own team to arrive at decisions.
• As directed, use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.
• Share on-call or service call escalation.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
• May track and analyze financial performance with MSD and/or ASL.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Complete one site safety inspection per month.
• Ensure all test equipment is tracked and 100% calibrated on time.

Biomedical Technician Leader

Marketing

• Own the end-to-end marketing strategy and performance for the Contrast Media portfolio across key brands in X-Ray, CT, and MRI.
• Lead annual strategic planning, operating plans, and long-range forecasting to achieve revenue and market share targets.
• Identify growth opportunities across segments, sites of care, and customer archetypes to expand portfolio utilization.
• Balance investment and prioritization across in-line brands and pipeline readiness.
• Lead commercial readiness planning for a pipeline contrast agent currently in Phase 2/3 clinical development.
• Partner with Product Development, Medical Affairs, Regulatory, and Market Access to shape early value proposition, positioning, and evidence needs.
• Develop launch scenarios, segmentation strategies, and early go-to-market frameworks.
• Develop and activate a new market creation plan.
• Ensure organizational readiness across sales, training, supply, and marketing in advance of commercialization milestones.
• Define and execute integrated customer strategies across organized customers, HCPs, payers, and patients, including both personal and non-personal promotion.
• Lead development of value propositions, positioning, and messaging frameworks across brands.
• Drive demand generation strategies, promotional campaigns, and channel optimization.
• Align and lead cross-functional teams including Sales, Medical Affairs, Market Access, Training, Supply Chain, Regulatory, and Legal.

Marketing Leader, Contrast Media

Field Engineer

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols
• Partner with the customer and/or the sales team to recommend value-added services

Field Service Engineer 1 – Northeast Ohio

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations
• Maintain relationships with customers and ensure timely communication
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure appropriate solution for the customer
• Lead installations, validations, maintenance, and service repair needs on designated equipment
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met

Executive

• This role is responsible for bringing expertise and a structured approach to pursuing strategic deals, building a robust funnel of opportunities, and driving those to closure in assigned region.
• This requires building strategic relationships and selling horizontally.
• Strategic solution executives must understand the customers environment well enough to connect GEHC’s capabilities to relevant and prioritized needs within the providers organization.
• SSE’s will need to have outstanding experience in provoking clients to consider their options beyond traditional buying processes, in qualifying, aligning, and advising clients, and in working collaboratively internally to lead the shaping of strategies with clients.
• Building a robust funnel of opportunities in strategic bulk buys and long term strategic partnerships with target customers.
• Driving identified opportunities to closure with relevant market commercial teams.
• Accountable to lead the market commercial team through the deal cycle ensure all necessary internal stakeholders are aligned.
• Rapidly build relationship and credibility with account communities and customers
• Demonstrating outstanding strategic selling skills and leading execution of outcomes selling strategies: Provocation, positioning our Point of View, Qualification, Advising, and aligning customers, negotiation, and contingency planning - working closely with the account communities
• Working closely with the GM, Strategic Solutions to inform and support the shaping and piloting of new offerings
• Mastery of new offerings structures, limitations, and flexibilities as the representative of new offerings within account communities when relevant
• Expand sales expertise to be able to actively represent GEHC’s entire portfolio of solutions; Imaging, Ultrasound, Service, LCS, HEF, Digital PDx products & capabilities
• Follow all applicable GE policies, procedures and operating mechanisms
• Proactively participate in company initiatives depending on organizational needs and as directed by management
• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies

Strategic Solutions Executive, Imaging

• Respond to service calls within a hospital or healthcare system
• Evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment
• Provide onsite customer support
• Adhere to company policies, procedures, and hospital protocols
• Maintain strong relationships and frequent communications with customers
• Identify and report all customer quality or compliance concerns immediately

Biomedical Equipment Technician II

• Respond to service calls within a hospital or healthcare system in Miami Dade County.
• Evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment.
• Provide service excellence to drive customer satisfaction.
• Maintain strong relationships and frequent communications with customers.
• Adhere to company policies and ensure documentation of all work is captured.
• Identify and report all customer quality or compliance concerns.

Biomedical Equipment Technician I

• Evaluate customer biomedical equipment issues, implement appropriate repairs, and perform planned maintenance and safety/environmental inspections to support our customers’ ability to deliver healthcare.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured.
• Maintain strong relationships and frequent communications with customers to ensure resolution and proper follow-up, to ensure ongoing customer satisfaction.
• Maintain proper care of tools and test equipment to ensure calibration and ability to deliver timely and accurate repairs/maintenance to our customers.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization to ensure services are provided with the highest ethical standards.

Biomedical Technician I

• Evaluate customer biomedical equipment issues, implement appropriate repairs, and perform planned maintenance and safety and environmental inspections.
• Adhere to company policies, procedures, and hospital protocols.
• Maintain strong relationships and frequent communications with customers.
• Maintain proper care of tools and test equipment to ensure calibration and ability to deliver timely and accurate repairs and maintenance.

Biomedical Equipment Technician – II

• Respond to service calls within a hospital or healthcare system in Broward County, FL.
• Evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment.
• Provide service excellence to drive customer satisfaction.
• Work onsite at customer location(s).
• Adhere to company policies, procedures, and hospital protocols.
• Maintain strong relationships and frequent communications with customers.
• Identify and report all customer quality or compliance concerns immediately.

Director

• Managing, ensuring and improving capabilities to comply with external standards and regulations
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services
• Executes against GEHC's Central Quality & Regulatory Audit program
• Scheduling, preparation, execution, reporting, and follow-up activities associated with Central Quality & Regulatory Internal Audits
• Identification and communication of high-risk issues
• Reporting compliance concerns and recommended improvements to business leadership
• Ensures audit strategy is executed to current industry practices and regulatory expectations
• Supports GEHC Health / Competent Authority audits
• Preparation, back-room management, tracking of Lessons Learned, and driving follow-up activities
• Supports GEHC Quality Management System by defining, tracking, and maintaining metrics to promote early awareness and visibility of Quality & Regulatory issues
• Regularly advises management in Central Quality
• Communicates difficult concepts and influences others' options on topics

Clinical Education Specialist – Ultrasound

Biomedical Technician 3 – Site Lead

Biomedical Technician II

Biomedical Technician Leader

Marketing Leader, Contrast Media

Field Service Engineer 1 – Northeast Ohio

Field Service Engineer

Field Service Engineer

Strategic Solutions Executive, Imaging

Biomedical Equipment Technician II

Biomedical Equipment Technician I

Biomedical Technician I

Biomedical Equipment Technician – II

Biomedical Technician I

Director, Central Quality Audit