Biomedical Technician Leader

GE HealthCare

Biomedical Technician Leader overseeing services and maintenance for medical equipment in Tampa, FL. Leading technical teams and ensuring customer satisfaction in a multi-site role.

Posted 7/7/2026full-timeTampa • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

All resources, and logistics required to perform services and maintenance activities on customers' site/property.
These activities contribute to, maintain, repair and refurbish sold or existing products.
Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Impacts departmental operations and responsible for planning/execution.
The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.
Some judgment may be required but this is typically with guidance.
This position is a multi-site Leader role, in the Tampa region.
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area.
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work.
In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Ability to propose different solutions outside of set parameters but with guidance.
Uses prior experience and on-the-job training to solve straightforward tasks.
May use multiple internal sources outside of own team to arrive at decisions.
As directed, use knowledge of customer contract to ensure obligations are met.
Prioritize service, assign personnel, and follow up on commitments.
Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.
Share on-call or service call escalation.
Function as Site Leader and is responsible for customer relationship at assigned sites.
Ensure service quality via frequent customer contact and formal quality reviews.
Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
May track and analyze financial performance with MSD and/or ASL.
May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Effectively communicate and partner with teammates and colleagues.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality and Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
Complete one site safety inspection per month.
Ensure all test equipment is tracked and 100% calibrated on time.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing medical equipment;
OR equivalent military education and a minimum 4 years of experience servicing medical equipment;
OR High School Diploma/GED and a minimum 6 years of experience servicing medical equipment
A minimum of 4years’ experience as a Biomedical Technician with 2 years of progressive team leadership experience effectively supervising and coaching technical personnel,
as well as effectively resolving customer relations issues.
Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
Ability to analyze metrics and reports (SEDs).
Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).
Willing to travel outside of the assigned region.
Must have and maintain a valid driver’s license.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Benefits

Comp & perks

Relocation Assistance Provided
professional development
challenging careers
competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical EngineeringBiomedical EngineeringMechanical EngineeringMedical Equipment ServicingMetrics AnalysisElectronic DocumentationTechnical Instruction

Soft Skills

Strong Communication SkillsPresentation SkillsProblem-Solving

Certifications

Valid Driver's License