Garner Health

Business Development Rep

• Generating qualified meetings and pipeline for Garner’s revenue organization
• Meet or exceed BDR activity metrics set forth
• Work with and leverage sales teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key targets, generate interest, identify compelling events, and develop accounts
• Conduct high-level discovery conversation in target accounts
• Manage, track and report on all activities using Salesforce
• Work in collaboration with Growth Marketing to drive attendance at regional and national events

Business Development Representative

Director

• Lead comprehensive enablement, change-management, and ever-boarding programs for Sales and Account Management teams designed to minimize harmful disruption while driving the organizations forward
• Develop change management, rollout, training, and certification / QA programs for new initiatives including product launches, new tool introduction, and other strategic priorities
• Manage onboarding for Sales and Account Management teams end-to-end including pre-recorded content, live education sessions, and live certification
• Collaborate with Sales / Account Management leadership, marketing, product, and operations teams to align on the design and rollout of training programs related to messaging, workflows, and tools
• Manage content and collateral across the LMS, Google Drive, and other repositories
• Define and track KPIs related to the effectiveness and impact of enablement initiatives such as rep ramp time and individual win rates in the context of the broader business objectives

Enablement Director

Account Executive

• Deliver strong sales results within the fully & self-insured market in the 50-200 life segment
• Relationship management within partnership ecosystem of benefits brokers, consultants, general agents and employers
• Own revenue responsibilities for Garner’s fully & self-insured market, focusing on the 50-200 life segment
• Continue and expand on Garner’s existing fully insured broker partnerships
• Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline
• Collaborate with internal teams and partners to grow market adoption

Revenue Operations

• Partner with Sales and Account Management to drive growth strategy and support revenue teams
• Report to the Vice President of Commercial Operations
• Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success
• Develop logical frameworks and first principles thinking to define and address issues
• Manage ad-hoc data analysis to support revenue strategy
• Serve as first point of escalation for issues, questions, and exceptions related to revenue teams
• Integrate people, process, and systems strategies to drive revenue and strategic objectives
• Establish and track key performance metrics to measure revenue organization performance
• Collaborate with Salesforce Administrator to optimize Outreach, Salesforce, and HubSpot

Revenue Operations Manager

Backend Engineer

• Build and maintain the back-end services that power Garner’s core business
• Participate in an on-call rotation by responding to system outages and support escalations from internal stakeholders
• Collaborate across disciplines to provide timely and accurate technical designs, work estimates, and answers to technical questions
• Protect our users’ privacy and security through best practices
• Design and optimize for the long term while moving fast and iteratively deliver for the short term
• Ideate on new features and work with data to find new insights
• Research and work with the latest tools and technologies
• Collaborate using our tech stack (Python, AWS, NATS, Terraform, Postgres, ElasticSearch, Snowflake, Kubernetes)

Backend Engineer II

Account Manager

• Ensure that Garner delivers an excellent client experience to the assigned book of business
• Execute key workflows and monitor client health to support our clients
• Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
• Execute best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
• Manage strong day to day broker and client relationships
• Communicate regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
• Collaborate with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
• Develop client reports, meeting materials, and workshops as needed
• Travel up to 15% as required

Senior Account Manager

Technical Recruiter

• Build high-performing teams by hiring exceptional talent across Engineering, Data & Product
• Drive sourcing capability and capacity to proactively build candidate pools using all available talent channels
• Influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel
• Partner with key stakeholders to understand hiring needs, conduct intake meetings, and set sourcing strategies
• Maintain accurate and up-to-date documentation within Greenhouse to enable reporting and data integrity
• Work cross-functionally with Hiring Managers, Interviewers, and leaders; report to Director of Technical Recruiting

Senior Technical Recruiter

Sales

• Deliver strong sales results for fully and self-insured products in the 200-5,000 life segment
• Own revenue responsibilities for Garner’s fully insured product, focusing on the 200-5,000 life segment
• Relationship management within Garner’s partnership ecosystem of benefits brokers, consultants, general agents and employers
• Continue and expand Garner’s existing fully and self insured broker partnerships
• Develop foundational infrastructure and processes for tracking fully insured sales and partnership pipeline

Regional Sales Director

• Deliver strong sales results within the fully & self-insured market in the 50-500 life segment
• Relationship management within our partnership ecosystem of benefits brokers, consultants, general agents and employers
• Own revenue responsibilities for Garner’s fully & self-insured market, focusing on the 50-500 life segment
• Continue and expand on Garner’s existing fully insured broker partnerships
• Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline

Communications

• Build and run Garner’s communications program; report to the Chief Marketing Officer and work closely with CEO, Marketing, Sales, Product, Policy/Legal, and People/Talent
• Run the newsroom and corporate calendar, including planning, drafting, approvals, embargoes, exclusives, and measurement
• Lead media relations and corporate communications across benefits, payer/provider, and business press; maintain a prioritized reporter list
• Build a co-announcement program with brokers, employers, and plans, publishing localized and verticalized versions
• Own our internal and external speaking bench, coaching spokespeople, running media training, and post-mortems
• Build out standards, workflows, and KPIs and track impact, with an eye toward quality and efficiency
• Maintain messaging hygiene with Legal/Clinical (substantiation, privacy, disclosures) and keep a current crisis plan based on the largest business risks
• Select, brief, and manage agencies to defined outputs and deadlines

Vice President, Communications

• Partner with Sales, Demand Generation, and Product Marketing to build a world-class outbound operation and break into some of the largest employers in the nation
• Manage your territory, prioritize key accounts, and collaborate with the larger team to build the playbook
• Understand the pain points of benefit leaders, CHROs, and CFOs and build connections that result in qualified pipeline
• Leverage marketing programs and tools to maximize outreach efficiency
• Help launch Garner’s direct-to-employer enterprise motion

Business Development Representative – Enterprise

Product Manager

• Lead Payment Foundations team to build a secure, reliable, and scalable platform for money movement across Garner
• Own claims roadmap, patient-facing app experience, adjudication system, operational tools, and third-party integrations
• Own product surface area and operational tools for Integrations, Claims, Claims Concierge Ops teams
• Drive new feature development from ideation through documentation, product development, launch and iteration
• Own Garner’s payments platform strategy and roadmap, including payment systems, financial ledger, payments data products, and payment operations tools
• Be the internal and external owner for payment partner/vendor integrations (5+ partners and growing)
• Drive development of APIs, integrations, and platform capabilities to initiate, track, and reconcile money movement
• Establish company-wide standards for compliance, financial reporting, and incident response
• Partner with product, engineering, operations, legal, and finance to enable 0-1 payments products and use cases

Staff Product Manager, Payment Foundations

General Counsel

• Drafting, reviewing, and negotiating a wide range of agreements, including MSAs, business associate agreements, vendor agreements, data use agreements, partnership agreements, NDAs, and employment-related agreements
• Working closely and collaboratively with other business functions and providing guidance and practical advice related to product development and features, internal operations and policies, and day-to-day issues and challenges impacting the company and our clients
• Supporting compliance with data and privacy-related laws and other relevant regulations by developing an understanding of applicable requirements and communicating those requirements and the related risks to business stakeholders in a practical, digestible way
• Liaising with external counsel, auditors, and other service providers
• Managing existing legal processes and operations and helping to develop new processes as the company continues to scale
• Assisting with corporate maintenance, including board matters and financings
• Reports to Garner’s Head of Legal

Senior Legal Counsel

Marketing

• Build a strong product marketing core: Design, build, and evolve messaging and positioning frameworks; Utilize prospect/customer/industry feedback, data, and analytics to guide messaging and content decisions; Ensure messaging and content is on-brand and optimized for channels and audiences.
• Build a best-in-class motion from product to go-to-market: Partner with product team to provide market view, craft and manage go-to-market process, enable external-facing teams with toolkits.
• Build and manage a high-performing team: Lead and inspire product marketers, content creators, editors, and strategists; Establish accountability frameworks; Create and maintain frameworks for measuring and delivering success.
• Be a strong cross-functional partner: Optimize go-to-market teams by analyzing revenue process, partner with product team on personas and features, enable customer-facing teams, foster customer relationships and produce customer reference material, create industry knowledge center of excellence.

VP, Product, Customer, and Lifecycle Marketing

Events

• Support the development of the event strategy and calendar
• Plan and execute events in collaboration with internal stakeholders and external partners, with exceptional production quality
• Define agendas and programming for events
• Identify and curate keynote speakers, panelists, and special guests
• Define and track KPIs and success metrics for all events to support the continuous improvement of Garner’s event strategy

Event Coordinator

QA Engineer

• Review phone, email, and messaging tickets against established guidelines, ensuring fairness, accuracy, and consistency
• Deliver meaningful, constructive, and bias-free feedback to associates to drive continuous improvement
• Identify recurring issues and training gaps; collaborate with leadership to design coaching and process updates
• Participate in calibration sessions to ensure consistency of evaluations across the team
• Analyze quality and customer experience trends, providing actionable insights to leadership
• Create clear reports on support quality and performance, highlighting opportunities for improvement
• Act as an advocate for both the member experience and the Concierge team, helping to uphold Garner’s high standards of service

Quality Assurance Specialist

Customer Support

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• De-escalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols
• Minimum 2 years of call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Clear and confident verbal and written communication skills
• Meticulous attention to detail
• A proactive and curious problem-solving mindset
• An openness to feedback and a commitment to doing better every day
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to work in a rapidly evolving startup environment and can adapt quickly to change
• Passion for Garner's mission to transform the healthcare economy
• The position is fully remote

Bilingual Customer Service Representative, English/Spanish

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• De-escalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Customer Service Representative, Contract

Data Scientist

• Lead, mentor, and grow a high-performing team responsible for the end-to-end implementation and ongoing maintenance of data feeds from carriers, TPAs, PBMs, and benefits administration systems
• Develop and scale the operational processes for data and network configuration, driving improvements in efficiency, quality, and timeliness to support Garner’s growth
• Act as the senior leader for the data implementations function, serving as a point of escalation and representing the team in strategic meetings with key clients and partners
• Collaborate closely with Product, Engineering, and Customer Success leadership to drive strategic projects, improve tooling, and ensure the implementation process scales effectively
• Act as the subject matter expert for your team, guiding them through complex troubleshooting of data file issues and overseeing the research and implementation of provider network configurations
• Hold the team accountable to high standards of operational excellence, establishing key metrics and processes to ensure data is onboarded accurately and securely

Head of Data Implementations & Operations

We are seeking an Account-Based Marketing Director to join our team and lead our account-based planning and execution. This role is instrumental in bringing together our Demand Generation, Business Development, and Sales teams to orchestrate sophisticated go-to-market motions to key personas within our enterprise segment. This role reports to the VP of Demand Generation. This position is fully remote. Own campaign design and execution, and collaborate on target account selection, driving measurable progress with key buyers. Innovate on content and media ideas to attract the attention of key personas and partner with content creation collaborators to ensure a high level of quality and relevance in our offers and content. Own the key workflows and technology tools, and continually improve our account-based motions. Define ABM success metrics and partner with Revenue Operations to refine our attribution model and demonstrate the impact of our ABM campaigns.

Business Development Representative

Enablement Director

Account Executive

Revenue Operations Manager

Backend Engineer II

Senior Account Manager

Senior Technical Recruiter

Regional Sales Director

Account Executive

Vice President, Communications

Business Development Representative – Enterprise

Staff Product Manager, Payment Foundations

Senior Legal Counsel

VP, Product, Customer, and Lifecycle Marketing

Event Coordinator

Quality Assurance Specialist

Bilingual Customer Service Representative, English/Spanish

Customer Service Representative, Contract

Head of Data Implementations & Operations

ABM/Segment Director