Garner Health

Vice President

• Own the process to retain and upsell some of Garner’s jumbo employer clients (5,000+ lives)
• Collaborate with account managers to ensure important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Establish and manage some of the most important strategic broker and client relationships
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

Strategic Accounts VP – Platinum

Revenue Operations

• Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success
• Develop and use strong logical frameworks and first principles thinking to define, understand, and address both individual and thematic issues as they arise
• Manage ad-hoc data analysis to support Garner’s revenue strategy
• Serve as the first point of escalation for issues, questions, and exceptions related to revenue teams
• Integrate people, process, and systems strategies to drive Garner’s revenue and strategic objectives
• Establish and track key performance metrics to understand and measure the performance of Garner’s revenue organization
• Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

Senior Revenue Operations Manager

Financial Planning and Analysis

• Develop and maintain dynamic, driver-based financial models to support business decisions, scenario planning, cash forecasting, and long-range strategic planning
• Own the budgeting and forecasting process for headcount expenses - the largest expense category for the Company
• Oversee and evolve Garner’s job architecture and commensurate compensation programs (cash, equity incentive plans, bonus/commission structures, etc.)
• Own bi-annual compensation planning cycles
• Own the design and administration of healthcare benefits, ancillary benefits, 401k plan, and perks

Senior FP&A Manager

Associate

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Concierge Associate

Recruitment

• Manage full-cycle recruiting across diverse business functions
• Serve as a strategic partner to hiring managers—building hiring plans, crafting job descriptions, and guiding interview processes.
• Build and manage pipelines of diverse, mission-aligned talent through direct sourcing, referrals, and creative outreach.
• Deliver a top-tier candidate experience from first touch to offer.
• Use data to report on pipeline health, time to fill, and quality of hire metrics—driving improvements through insights.
• Champion equity and inclusion in every stage of the hiring process.

Senior Recruiter – GTM

Compliance

• Manage and support our compliance certifications, including SOC 2, HITRUST, and ISO 27001 audits and run control testing across the audit lifecycle
• Serve as the subject matter expert across the company on our compliance frameworks
• Serve as the primary point of contact for external auditors and assessors
• Manage Garner’s Security and Privacy trust center
• Maintain the risk register and drive risk identification, scoring, and reporting
• Manage the maintenance of our compliance policies, standards, and procedures
• Report on our compliance posture to senior leadership
• Scale our GRC function with AI and automation, building quick wins and scoping requirements for Engineering to fully automate the rest

Senior GRC Analyst

Supervisor

• Lead the team that is responsible for implementing new eligibility and claims data integration feeds
• Oversee in-depth data analysis and error reporting to validate new feed performance and troubleshoot errors
• Assist the team with collaboration with external feed providers as they gather technical requirements, map files, test integrations, and resolve issues for new clients
• Lead the continuous improvement of internal tools, documentation, and processes for the feed implementation efforts

Feed Implementation Supervisor

Clinical Research

• Conduct literature reviews to help develop and refine metrics for a range of medical conditions and procedures
• Create and validate measures using proprietary technical and statistical tools
• Maintain a library of documentation for internal and external stakeholders
• Work closely with clinical experts
• Collaborate with product, data science, and engineering teams to support new product development, figuring out creative ways to use the metrics we have developed to save the US healthcare system money and help improve quality of care for patients

Clinical Researcher

Full-stack Engineer

• Lead team-level technical strategy and execution on multi-quarter time horizons
• Use AI to build, optimize, and maintain software systems
• Uplevel engineers across the organization by raising the technical bar
• Collaborate across disciplines to understand our domain and iterate on projects
• Protect our users’ privacy and security through best practices

Staff Software Engineer

Customer Success Manager

• Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
• Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
• Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs.
• Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals.
• Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
• Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.

Client Success Manager – Small-Market

Human Resources

• Lead the continuous development of Garner’s performance, internal movement, and compensation infrastructure
• Manage bi-annual performance reviews, promotions, and compensation planning cycles
• Develop employee and manager-facing tools and training around Talent Management and Total Rewards
• Manage and evolve Garner’s job architecture and compensation programs
• Own the design and administration of healthcare benefits, ancillary benefits, 401k plan, and perks
• Operate as the “product manager” for People systems, tools, and operational workflows
• Design and manage People Analytics dashboards; use data to assess organizational health
• Partner on complex change management initiatives

Director of Total Rewards, Talent Management

Director

• Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)
• Collaborate with account managers to ensure important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Establish and manage some of the most important strategic broker and client relationships
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

Strategic Accounts Director – Large Group

Account Executive

• Own the process to retain and upsell Garner’s small group employer clients (25 - 250 lives)
• Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

Strategic Accounts Executive, Small Market

• Own the process to retain and upsell Garner’s small and mid-market employer clients (250 - 1,000 lives)
• Collaborate with Account Managers to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

Strategic Accounts Executive – Mid-Market

Sales

• Own the direct sales cycles and deploy sales objectives through the preparation and measuring of sales quotas, prospecting and pipeline management
• Build out Garner’s large enterprise channel by way of direct sales to employer, brokers, consultants, insurers, and providers
• Keep current with market knowledge and competitor products to effectively communicate the value proposition of a relationship with Garner
• Support the development of new, strategic, broker relationships and influence the buying decision.