Garner Health

Director

• Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)
• Collaborate with account managers to ensure important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Establish and manage some of the most important strategic broker and client relationships
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

Strategic Accounts Director – Large Group

Account Executive

• Own the process to retain and upsell Garner’s small group employer clients (25 - 250 lives)
• Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

Strategic Accounts Executive, Small Market

• Own the process to retain and upsell Garner’s small and mid-market employer clients (250 - 1,000 lives)
• Collaborate with Account Managers to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

Strategic Accounts Executive – Mid-Market

Sales

• Own the direct sales cycles and deploy sales objectives through the preparation and measuring of sales quotas, prospecting and pipeline management
• Build out Garner’s large enterprise channel by way of direct sales to employer, brokers, consultants, insurers, and providers
• Keep current with market knowledge and competitor products to effectively communicate the value proposition of a relationship with Garner
• Support the development of new, strategic, broker relationships and influence the buying decision.

Enterprise Sales VP

Project Manager

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• Lead client facing presentations, delivering clear and concise updates on project progress.
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions.
• Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices.
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

Senior Implementation Project Manager

• Lead and manage the end-to-end implementation of large-scale and strategic client projects.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions.
• Document client requirements to ensure business needs are met and solution value is communicated.
• Manage teams, vendors, and stakeholders to deliver project milestones seamlessly.
• Serve as the primary contact for key client stakeholders throughout implementation.
• Analyze integration, data mapping, and workflow needs with clients and internal teams.
• Lead client presentations and status meetings with concise progress updates.
• Educate clients on product features and best practices through in-depth assistance.
• Provide training and resources to maximize client benefits from solutions.
• Partner with cross-functional teams to ensure smooth delivery and client satisfaction.
• Conduct post-implementation reviews to drive continuous process improvements.

Implementation Project Director

Full-stack Engineer

• Use AI to build, optimize, and maintain software systems
• Collaborate across disciplines to understand our domain and iterate on projects
• Protect our users’ privacy and security through best practices

Software Engineer II

Security Analyst

• Independently manage day-to-day security operations (SecOps/SOC), including threat monitoring and incident triage with intense urgency.
• Conduct systematic reviews of system logs and alerts using Wiz and Datadog to uncover root causes and solve for underlying vulnerabilities.
• Use LLMs (like Claude) to interrogate the health of services and automate security-based data analytics at scale.
• Navigate hundreds of Kubernetes clusters and disparate data sources to find the "signal in the noise" using SQL and Boolean logic.
• Build and implement security controls and automated responses within the AWS ecosystem using Python, Go, or TypeScript.
• Convey technical findings and forensic research concisely to engineering and product teams with clear, actionable remediation steps.
• Own the execution of recurring compliance tasks and documentation, ensuring all security deliverables are error-free and meet regulatory standards.
• Identify opportunities to automate manual security checks, moving the team toward a more proactive security engineering model over time.

Security Analyst II

Security Engineer

• Use Claude to create vulnerability management as a service for developers
• Eliminate data security risks via our DLP tooling
• Write software and leverage infrastructure as code to solve security issues while being your own platform engineer
• Partner with teammates and stakeholders to ensure outcomes meet expectations

Security Engineer II

Software Engineer

• Lead and mentor a high-performing engineering team
• Architect and implement AI-assisted development tools
• Define and track engineering adoption metrics
• Collaborate with product and security engineering leads
• Own the roadmap for Developer Experience
• Establish standards for local development environments

Manager, Engineering – Platform

Customer Success Manager

• Own our largest client and broker relationships
• Ensuring that Garner delivers an excellent client experience to the assigned book of business
• Executing key workflows and monitoring client health to support our clients
• Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
• Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
• Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
• Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
• Developing client reports, meeting materials, and workshops as needed
• Represent Garner at client open enrollment and education sessions in-person and virtually
• Ability to travel up to 20% of the time (primarily during October-November)

Client Success Director – Jumbo Market

• Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
• Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
• Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments.
• Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals.
• Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
• Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.

Senior Client Success Manager – Mid-Market

General Counsel

• Draft, review, and negotiate a wide range of commercial agreements, including master service agreements, business associate agreements, vendor agreements, data use agreements, data protection agreements, partnership agreements, non-disclosure agreements, and employment-related agreements
• Maintain and improve contract templates, approval matrices, and internal guidance relating to transactional issues
• Manage and develop transactional processes, including contract lifecycle management,
• Advise internal stakeholders, primarily on commercial transactions but also on other day-to-day legal issues and challenges as needed