Concierge Associate

Garner Health

Concierge Associate supporting members in navigating healthcare benefits for Garner Health. Delivering exceptional support via phone, chat, and email in a fast-growing healthcare technology company.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols

Requirements

What you’ll need

Minimum 2 years of call center/customer service experience
Healthcare experience preferred
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyPatienceProblem-Solving MindsetOpenness To FeedbackProfessionalism