Gainsight

Account Manager

• Follow and manage the Gainsight Sales Process
• Achieve sales quota for assigned territory and/or accounts
• Maintain appropriate proactive sales development activity to ensure healthy pipeline management
• Execute a thorough discovery process understanding customer requirements
• Articulate value messaging related to driving customer outcomes
• Manage complex, multithreaded sales cycles across all stakeholders
• Overcome technical and business objections of prospective customers as necessary
• Conduct online or onsite product demonstrations to qualified prospects as necessary
• Collaborate with Gainsight’s Customer Success department to drive renewals
• Respond to RFPs for qualified business opportunities where Gainsight is a fit
• Work with Gainsight’s Professional Services organization to evaluate training and consulting needs to support implementations
• Develop and maintain industry and competitive product and market knowledge
• Maintain a thorough understanding of the Gainsight product and services offered
• Gain an understanding of Gainsight’s use in the industry, as well as best practices
• Conduct online webinars as a means of generating qualified leads
• Plan, promote and conduct round table events in key locations within your territory
• Travel to and attend customer and prospect meetings, trade shows, conferences and round tables; 25-30% travel per year.

Customer Account Manager

Solutions Engineer

• Partner with Sales, Account Management, and Customer Success teams to identify customer business challenges and map organizational needs to the capabilities of Gainsight’s industry-leading platform
• Lead complex discovery engagements to understand technical, operational, and strategic requirements and translate them into compelling solution demonstrations and technical architectures
• Independently design and deliver multi-product demonstrations, proof-of-concepts, and solution narratives that showcase Gainsight’s value to technical and executive stakeholders
• Serve as a trusted advisor to prospects and customers by articulating the value of Customer Success and the Gainsight platform through presentations, workshops, and executive-level discussions
• Create solution presentation storyboards and configure solution environments that support value-based selling and align with customer business outcomes
• Assist in the creation of technical account configuration documentation, solution designs, and technical statements of work
• Respond to technical questions received through RFPs and RFIs in an accurate and timely fashion
• Contribute to team best practices, playbooks, onboarding materials, and ongoing enablement initiatives
• Participate in Solution Consulting and Product Management meetings to stay current on product capabilities and roadmap updates while helping translate these into customer-facing narratives
• Meet or exceed quarterly management objectives and revenue targets
• This role may require occasional travel (up to 50%) for team meetings, prospect meetings, training, or company events

Senior Solutions Consultant

Affiliate Manager

• Serve as a strategic advisor on total rewards, including incentive plans and equity programs, ensuring alignment with business objectives and regulatory requirements.
• Lead the evolution of global rewards strategies to support growth, retention, and workforce planning priorities.
• Partner with senior leaders to design compensation solutions that drive performance and enable organizational scale.
• Ensure internal equity, market competitiveness, and compliance across jurisdictions, with particular expertise in U.S. and India markets.
• Design and manage global incentive frameworks, equity programs, and related governance structures.
• Oversee semi-annual and ad hoc equity approval cycles, including preparation of board-level materials and management of 409A valuations.
• Conduct advanced compensation analyses to identify trends, compression risks, and opportunities for program refinement.
• Partner closely with Finance on budgeting, forecasting, and reporting related to incentive compensation and benefits.
• Support annual incentive cycles, equity grant processes, and benefits renewals in collaboration with HR and business leaders.
• Provide education and enablement to HRBPs and leaders on compensation philosophy, pay transparency, and best practices.
• Collaborate with HR Operations to enhance systems, tools, and processes supporting rewards administration.
• Maintain governance frameworks for equity and incentive programs, including documentation, policy development, and audit readiness.
• Monitor legal and regulatory developments impacting global rewards, ensuring proactive compliance.

Customer Account Manager

Senior Solutions Consultant

Strategic Total Rewards Partner