Gainsight

Technical Project Manager

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
• Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
• Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
• Drive disciplined scope control, change management, and financial oversight across strategic engagements.
• Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
• Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
• Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
• Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.
• Mentor Senior TPMs and contribute to leadership capability within the team.

Strategic Technical Project Manager

Manager

• Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
• Own complex pricing, concession, and restructuring discussions.
• Act as an escalation point for stalled or high-risk renewals.
• Mentor and coach P3 Renewal Managers.
• Partner with CS leadership to align value delivery to renewal outcomes.
• Provide structured feedback to RevOps and Product on churn drivers.
• Maintain accurate forecasts for complex renewal portfolios.

Senior Renewals Manager

People Operations

• Serve as a primary point of contact for teammate questions and requests.
• Manage the Zendesk service desk queue.
• Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.
• Partner closely with People Strategy Partners to provide operational support.
• Maintain accurate employee records, process documentation, and People Operations resources.
• Identify opportunities to improve processes and enhance the teammate experience.
• Own and continuously improve the onboarding experience for new hires.
• Facilitate engaging onboarding sessions.
• Develop and maintain onboarding resources, playbooks, and checklists.
• Partner with IT, Finance, and Hiring Managers for onboarding experience.
• Coordinate onboarding logistics and required documentation.
• Track onboarding metrics and new hire feedback.
• Serve as the primary People Team contact for workplace operations across Gainsight's global office locations.
• Partner with local office contacts and vendors to support workplace needs.
• Coordinate office-related projects and manage workplace vendors.

People Specialist II

Full-stack Engineer

• Contribute actively to the PHP 7.x → 8.4 migration — introducing typed properties, union types, named arguments, enums, and fibers incrementally and sustainably alongside the migration lead
• Build and maintain backend services and RESTful APIs with a focus on clarity, testability, and production reliability
• Write code that survives scrutiny — including code produced with AI assistance — reviewing AI output with the same rigour applied to any other diff
• Work with MySQL for schema design, indexing, and query optimisation
• Participate in code reviews, contribute to engineering standards, and flag technical debt with pragmatic, actionable proposals
• Collaborate with product, QA, DevOps, and design teams across India, Poland, and the Netherlands
• Contribute to technical discussions and help shape how the team works, not just what it builds

Senior Software Engineer

Communications

• evolve and refine Gainsight’s corporate narrative
• develop and operationalize communications frameworks
• build and scale an AI-first communications strategy
• lead integrated thought leadership initiatives
• design and manage spokesperson training and executive communications programs
• own Gainsight’s communications strategy across various channels

Director of Communications

Content Marketing Manager

• Own and drive Gainsight’s end-to-end content marketing strategy
• Build thought leadership content
• Partner closely with Growth Marketing, Customer Marketing, and Product Marketing teams
• Lead the development and execution of high-impact content programs
• Establish and maintain a distinct brand voice
• Manage and mentor a small in-house content team
• Measure and optimize content performance
• Collaborate with senior marketing leadership
• Deliver high-quality content support

Director of Content Marketing

Data Scientist

• Lead the analytics center of excellence for Gainsight's GTM organization, with an initial focus on Sales and Customer Success
• Set standards for dashboard design, metric definitions, data governance, and insight delivery across the team
• Own the quality and trust of all GTM reporting, ensuring leadership can rely on the numbers without second-guessing them
• Act as a mentor to peer analysts, focused on technical and business acumen, escalation support, knowledge and skills sharing
• Own end-to-end analytics across bookings, pipeline health, forecasting, GRR, NRR, renewals, and customer expansion
• Partner with the GTM Planning team on evolution of planning models that support AOP, quota setting, capacity planning, and scenario analysis
• Deliver executive-ready dashboards and weekly/monthly/quarterly operating cadences for Sales and CS leadership
• Partner with Finance on bookings-to-revenue reconciliation and board-level reporting
• Proactively surface risks and opportunities, moving from answering questions to anticipating them
• Lead the transformation from static BI dashboards to AI-enabled, self-service data exploration for GTM stakeholders
• Partner with the GTM Data Architect to establish the semantic layer — the business-side definitions of ACV, GRR, pipeline, and churn that enable reliable AI querying
• Design and deploy AI-powered analytical workflows including natural language querying, anomaly detection, and proactive insight surfacing
• Enable Sales and CS leaders to query data independently without routing every question through the analytics team
• Stay current on the evolving landscape of AI analytics tooling and bring forward recommendations
• Serve as a trusted analytical thought partner to Sales VPs, CS leadership, and RevOps
• Translate complex data into clear business recommendations, connecting the numbers to the "so what"
• Support strategic planning processes including territory design, AOP, and Rules of Engagement

Senior Revenue Analytics Lead

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
• Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
• Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
• Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
• Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
• Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
• Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
• Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.
• This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

Strategic Engagement Manager

Financial Planning and Analysis

• Support Company-Wide Planning & Forecasting
• Own revenue and cash flow forecasting end-to-end, continuously refining models to improve accuracy and timeliness
• Own the 5-Year Strategic Plan
• Deliver Executive & Board-Level Reporting
• Support Investor Relations & M&A
• Integrate AI Into the Finance Function

Strategic Corporate Finance Partner

Business Operations

• Own and continuously improve the company’s core operating cadence
• Drive high-priority, cross-functional strategic initiatives on behalf of the CEO
• Coordinate the annual planning process end-to-end in partnership with Finance
• Own the narrative and coordination for board decks, investor materials, and key executive presentations
• Build and maintain the data layer that supports executive decision-making
• Serve as a shared strategic resource to the Business Unit GMs and functional leaders
• Provide analytical and project management support on M&A or strategic partnership evaluations as needed

Senior Associate, Strategy and Business Operations

Customer Success Manager

• Manage approximately five clients in Gainsight's Strategic Accounts segment.
• Proactively manage risks and foster adoption and outcomes that lead to renewals, expansions, and advocacy.
• Provide mentorship and leadership, serving as a reliable resource for other team members.
• Develop and lead strategic client partnerships to drive transformative outcomes.
• Quantify, deliver, and strategically communicate ROI for clients throughout their lifecycle.
• Act as a trusted advisor and thought leader on advanced use cases and best practices.
• Cultivate deep executive-level relationships within client organizations.
• Architect and deliver high-impact customer deliverables.
• Drive cross-functional initiatives to identify strategic opportunities and present comprehensive innovative solutions.

Principal Customer Success Manager

Director

• Own the end-to-end pricing and packaging strategy across Gainsight’s product suite by conducting analysis, modeling options, and making recommendations that align customer value, product adoption and market dynamics
• Lead the transition from seat-based pricing toward usage-based or hybrid monetization models where appropriate
• Develop long-term monetization strategies that support Gainsight’s product roadmap and AI-driven platform evolution
• Present monetization performance and key pricing decisions to the board and Executive Leadership Team as needed
• Partner cross-functionally with Product, Sales, RevOps and Finance to ensure monetization strategies are aligned with customer needs and company goals
• Partner with and oversee deliverables from external pricing consultancies as needed
• Lead pricing and packaging design for new products and launches in partnership with the product GMs
• Design and evolve value metrics, tiering and packaging strategy, bundling, cross-sell and upsell motions and a cross-functional governance process
• Conduct competitive research and market analysis to inform pricing strategy and GTM decisions, adapt pricing strategy to new agentic and usage-based models
• Build and maintain financial models to forecast the impact of pricing and packaging changes, partnering with Finance to support business case development
• Track and report on monetization KPIs, identifying areas of friction, opportunity, or optimization across pricing, adoption, and retention
• Partner with RevOps on our CPQ transformation
• Support acquisition integration from a pricing/packaging perspective by assessing commercial models and contributing to launch plans

Senior Director, Pricing & Packaging

• Own end-to-end contract lifecycle management for a broad portfolio of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments
• Draft, review, redline, and negotiate contract terms directly with customers and vendors, including real-time discussion and problem solving, escalating to legal counsel as needed
• Serve as the primary point of contact and subject matter expert for contract-related inquiries from Sales, Finance, and Customer Success teams, providing timely guidance and enabling deal velocity
• Develop, maintain, and continuously improve contract templates, clause libraries, fallback positions, and contracting playbooks to standardize and streamline the contracting process
• Identify process gaps and lead initiatives to improve contracting workflows, reduce cycle times, and scale the contracts function in support of business growth
• This role may require occasional travel (up to 5%) for team meetings, training, or company events