Gainsight

Customer Success Manager

• Work with a defined set of customers to ensure adoption, outcomes, and retention
• Partner with customers to define success criteria, align on business objectives, and create actionable success plans
• Promote adoption of Gainsight solutions and ensure customers realize measurable ROI
• Monitor account health, proactively address risks, and manage renewal motions in partnership with Sales
• Identify upsell/cross-sell opportunities and collaborate with Account Executives to capture growth
• Use Gainsight technology, automation, and playbooks to streamline engagement while maintaining a human-first experience
• Share customer insights with Product, Support, and Services; advocate for customer needs internally
• Lead periodic reviews with customers to demonstrate value, align on goals, and strengthen relationships
• Partner closely with Sales, Product, and Support to deliver a cohesive customer experience

Business Analyst

• Own and deliver high-impact analytics projects, including pipeline hygiene and quality initiatives, forecasting process improvements, and growth trend analysis.
• Partner closely with Salesforce, Gainsight, and Snowflake teams to improve data availability, structure, and usability.
• Deliver targeted, high-quality deep dives on topics such as bookings and revenue trends, retention and churn drivers, and product-level revenue performance.
• Analyze performance across the full revenue lifecycle, including acquisition, expansion, and retention.
• Support recurring business rhythms including QBRs and executive reporting.
• Enable clear, accessible insights into pipeline generation, coverage, and quality.
• Help train and optimize our BI environment to support AI-driven querying and analysis.

Senior Revenue Insights Analyst

Community Manager

• Partner with customers to understand their goals and identify high-impact use cases
• Advise customer executives and Community leaders on optimizing their strategy
• Develop and deliver strategic consulting engagements that enhance Community strategies
• Exhibit strong project management skills to manage multiple customer engagements
• Lead workshops, innovation sessions, and roundtables with stakeholders
• Deliver tailored value assessments, maturity reviews, and business cases
• Post-deployment, track, analyze, and benchmark value realization progress

Customer Advisor, Community

Operations

• Manage the repository of PS operational content, including offering calculators, SOW templates, SKUs, and packaging.
• Execute the PS offer release process, ensuring coordination across Sales, Finance, Legal, and Delivery.
• Enforce opportunity data standards and manage approval workflows to ensure efficient SOW redlines and deal triage.
• Maintain naming, SKU, and pricing consistency to support repeatability and partner scale.
• Administer the internal PS tech stack and ensure governance and output standards are met.
• Implement prioritized AI and automation initiatives to increase accuracy and reduce manual effort.
• Collaborate with Product and internal tooling teams to operationalize AI use cases within PS workflows.
• Maintain the PSA platform, ensuring data accuracy, reporting reliability, and system stability.
• Support operations for SFDC, Services CPQ, Trello scoping workflows, and Workrails contract automation.
• Monitor data quality, forecasting, utilization, and delivery insights to drive continuous improvement.
• Ensure systems consistently support the operational needs of ARR services and partner delivery.
• Manage PS Sales Operations processes, including pricing governance, quoting workflows, and partner services coordination.
• Update and distribute enablement materials such as offer guides, battle cards, and objection handling frameworks for sellers and partners.
• Oversee automated partner workflows to ensure partner-delivered engagements adhere to standardized processes.
• Partner with Sales leadership to resolve operational friction and improve the seller experiences
• Manage and mentor a team of four analysts across the US and India.
• Guide the Deal Desk team to focus on strategic operational impact and efficient sales support.
• Foster analyst autonomy in reporting, data management, and daily problem-solving.
• Uphold clear standards, operating rhythms, and documentation to ensure team consistency.

Customer Success Manager

Senior Revenue Insights Analyst

Customer Advisor, Community

Senior Manager, Professional Services Operations