Gainsight

Support Engineer

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support experiences.
• Own customer technical issues end-to-end, from initial report through to resolution.
• Provide timely, clear progress updates to internal teams and customers throughout the resolution process.
• Contribute to the Gainsight community by authoring product how-to guides, technical configuration documentation, best practices, and help centre content.
• Review and elevate content created by team members to maintain quality standards.
• Create management reports and dashboards on pending technical issues, offering insights into platform quality and stability.
• Provide strategic input to inform development infrastructure, technical processes, and the product roadmap.
• Proactively manage support activities and escalations for assigned enterprise accounts.
• Facilitate and lead effective client meetings focused on support activities and outcomes.

Enterprise Technical Support Analyst

Analyst

• Provide technical support to customers over phone and email via our ticketing system
• Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed
• Document customer interactions using our ticketing system
• Manage customer expectations and serve as a liaison between our clients and internal departments
• Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations
• Extensively research and document customer technical issues
• Remain current with company product updates and new features
• Partner with Technical Support team members on various strategic projects when needed

Associate Support Enablement Analyst

Vice President

• Own and deliver the strategic segment’s annual bookings plan, with primary emphasis on new logo acquisition, competitive displacement, and multi-product expansion into the world’s largest enterprise accounts
• Build and lead a team of Strategic Account Executives focused on winning new business, recruiting, coaching, and developing sellers who thrive on opening new relationships, closing complex deals, and growing Gainsight’s footprint
• Drive pipeline generation and maintain strong forward-looking coverage across the team, setting the pace for outbound prospecting, account-based engagement, and executive relationship development
• Personally engage as an executive sponsor on the largest and most complex opportunities, including C-level prospecting, deal strategy, competitive positioning, and negotiation on high-value transactions
• Build and execute account-level strategic plans for every named account, identifying whitespace, mapping decision-makers, positioning against competitors, and connecting the full Gainsight portfolio to customer priorities
• Orchestrate multi-product selling across Gainsight’s solution portfolio including customer success, community, education, AI agents, and conversational intelligence to land larger initial deals and drive platform-level adoption
• Collaborate cross-functionally with Customer Success, Solution Consulting, RevOps, Product, Marketing, and Professional Services to accelerate deal cycles, ensure strong post-sale handoffs, and deliver customer outcomes that fuel expansion and advocacy
• Manage the full commercial lifecycle for your segment, including renewals, ensuring the team protects revenue while staying focused on growth
• Deliver accurate, rigorous forecasts through structured deal reviews and pipeline inspection, providing clear visibility to senior leadership on segment performance, risks, and opportunities
• Attract, retain, and develop top sales talent, building a team culture where high performers are recognized, coached, and challenged to grow

RVP, Strategic Accounts

Program Manager

• Lead complex, cross-functional HR initiatives from planning through execution.
• Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs.
• Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution.
• Monitor program progress, identify risks and dependencies, and proactively drive resolution.
• Facilitate working sessions, steering committees, and executive updates for key initiatives.
• Support change management activities associated with new HR programs, processes, and operating models.
• Document and standardize processes, lessons learned, and best practices across HR programs.
• Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
• Partner with HR teams to map current-state and future-state processes.
• Research emerging AI tools, capabilities, and industry practices relevant to HR.
• Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions.
• Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics.
• Develop recommendations for process improvements that increase scalability and reduce manual work.
• Help build AI literacy and change readiness across the HR organization.
• Build strong partnerships across HR functions and business stakeholders.
• Influence without direct authority to drive progress on shared goals.
• Translate complex concepts into clear communications and actionable plans.
• Balance competing priorities while maintaining focus on strategic outcomes and business value.
• Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

Senior Program Manager, People Programs – AI

Account Executive

• Achieve sales quota for assigned territory and/or accounts
• Maintain appropriate proactive sales development activity to ensure healthy pipeline management
• Execute a thorough discovery process understanding customer requirements
• Articulate value messaging related to driving customer outcomes
• Manage complex, multithreaded sales cycles across all stakeholders
• Overcome technical and business objections of prospective customers as necessary
• Conduct online or onsite product demonstrations to qualified prospects as necessary
• Respond to RFPs for qualified business opportunities where Gainsight is a fit
• Work with Gainsight’s Professional Services organization to evaluate training and consulting needs to support implementations
• Develop and maintain industry and competitive product and market knowledge
• Maintain a thorough understanding of the Gainsight product and services offered
• Gain an understanding of Gainsight’s use in the industry, as well as best practices
• Be a subject matter expert for your designated industries and territory
• Work with Business/Sales Development Representatives to define and support prospecting efforts within assigned territory
• Enter new leads, contact data, log calls and other sales information into SFDC for prospects, partners and customers
• Prepare formal proposals, produce price quotes, work with management on contract negotiations, and coordinate the gathering of all necessary paperwork to process orders
• Investigate and resolve customer problems with releases, payments, product use or implementation (as required)
• Provide feedback (customer/prospect needs, industry trends, market perceptions, competitive intelligence, etc.) to company management, Marketing and Product Management teams
• Conduct online webinars as a means of generating qualified leads
• Plan, promote and conduct round table events in key locations within your territory
• Travel to and attend customer and prospect meetings, trade shows, conferences and round tables; 40-50% travel per year

Enterprise Account Executive

Technical Project Manager

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
• Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
• Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
• Drive disciplined scope control, change management, and financial oversight across strategic engagements.
• Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
• Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
• Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
• Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.
• Mentor Senior TPMs and contribute to leadership capability within the team.

Strategic Technical Project Manager

Manager

• Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
• Own complex pricing, concession, and restructuring discussions.
• Act as an escalation point for stalled or high-risk renewals.
• Mentor and coach P3 Renewal Managers.
• Partner with CS leadership to align value delivery to renewal outcomes.
• Provide structured feedback to RevOps and Product on churn drivers.
• Maintain accurate forecasts for complex renewal portfolios.

Senior Renewals Manager

People Operations

• Serve as a primary point of contact for teammate questions and requests.
• Manage the Zendesk service desk queue.
• Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.
• Partner closely with People Strategy Partners to provide operational support.
• Maintain accurate employee records, process documentation, and People Operations resources.
• Identify opportunities to improve processes and enhance the teammate experience.
• Own and continuously improve the onboarding experience for new hires.
• Facilitate engaging onboarding sessions.
• Develop and maintain onboarding resources, playbooks, and checklists.
• Partner with IT, Finance, and Hiring Managers for onboarding experience.
• Coordinate onboarding logistics and required documentation.
• Track onboarding metrics and new hire feedback.
• Serve as the primary People Team contact for workplace operations across Gainsight's global office locations.
• Partner with local office contacts and vendors to support workplace needs.
• Coordinate office-related projects and manage workplace vendors.

People Specialist II

Full-stack Engineer

• Contribute actively to the PHP 7.x → 8.4 migration — introducing typed properties, union types, named arguments, enums, and fibers incrementally and sustainably alongside the migration lead
• Build and maintain backend services and RESTful APIs with a focus on clarity, testability, and production reliability
• Write code that survives scrutiny — including code produced with AI assistance — reviewing AI output with the same rigour applied to any other diff
• Work with MySQL for schema design, indexing, and query optimisation
• Participate in code reviews, contribute to engineering standards, and flag technical debt with pragmatic, actionable proposals
• Collaborate with product, QA, DevOps, and design teams across India, Poland, and the Netherlands
• Contribute to technical discussions and help shape how the team works, not just what it builds

Senior Software Engineer

Communications

• evolve and refine Gainsight’s corporate narrative
• develop and operationalize communications frameworks
• build and scale an AI-first communications strategy
• lead integrated thought leadership initiatives
• design and manage spokesperson training and executive communications programs
• own Gainsight’s communications strategy across various channels

Director of Communications

Content Marketing Manager

• Own and drive Gainsight’s end-to-end content marketing strategy
• Build thought leadership content
• Partner closely with Growth Marketing, Customer Marketing, and Product Marketing teams
• Lead the development and execution of high-impact content programs
• Establish and maintain a distinct brand voice
• Manage and mentor a small in-house content team
• Measure and optimize content performance
• Collaborate with senior marketing leadership
• Deliver high-quality content support

Director of Content Marketing

Data Scientist

• Lead the analytics center of excellence for Gainsight's GTM organization, with an initial focus on Sales and Customer Success
• Set standards for dashboard design, metric definitions, data governance, and insight delivery across the team
• Own the quality and trust of all GTM reporting, ensuring leadership can rely on the numbers without second-guessing them
• Act as a mentor to peer analysts, focused on technical and business acumen, escalation support, knowledge and skills sharing
• Own end-to-end analytics across bookings, pipeline health, forecasting, GRR, NRR, renewals, and customer expansion
• Partner with the GTM Planning team on evolution of planning models that support AOP, quota setting, capacity planning, and scenario analysis
• Deliver executive-ready dashboards and weekly/monthly/quarterly operating cadences for Sales and CS leadership
• Partner with Finance on bookings-to-revenue reconciliation and board-level reporting
• Proactively surface risks and opportunities, moving from answering questions to anticipating them
• Lead the transformation from static BI dashboards to AI-enabled, self-service data exploration for GTM stakeholders
• Partner with the GTM Data Architect to establish the semantic layer — the business-side definitions of ACV, GRR, pipeline, and churn that enable reliable AI querying
• Design and deploy AI-powered analytical workflows including natural language querying, anomaly detection, and proactive insight surfacing
• Enable Sales and CS leaders to query data independently without routing every question through the analytics team
• Stay current on the evolving landscape of AI analytics tooling and bring forward recommendations
• Serve as a trusted analytical thought partner to Sales VPs, CS leadership, and RevOps
• Translate complex data into clear business recommendations, connecting the numbers to the "so what"
• Support strategic planning processes including territory design, AOP, and Rules of Engagement