Associate Support Enablement Analyst

Gainsight

Technical Support Analyst helping customers resolve technical issues on Gainsight platform. Role involves communication, documentation, and collaboration with internal teams.

Posted 6/17/2026full-timeRemote • Montana, Rhode Island, South Carolina, Tennessee, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support to customers over phone and email via our ticketing system
Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed
Document customer interactions using our ticketing system
Manage customer expectations and serve as a liaison between our clients and internal departments
Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations
Extensively research and document customer technical issues
Remain current with company product updates and new features
Partner with Technical Support team members on various strategic projects when needed

Requirements

What you’ll need

Bachelor’s Degree in Computer Science or 2-3 years of related technical experience
Excellent written and verbal communication skills required to explain technical concepts
Excellent problem-solving, multitasking, and troubleshooting skills
Experience with Salesforce Apps and Web applications (nice-to-have)
Experience with SQL or equivalent (nice-to-have)
Ability to understand database architecture (nice-to-have)
Ability to understand relational databases (nice-to-have)

Benefits

Comp & perks

fully covered medical premiums (employee-only)
flexible PTO
401(k) plan
dental and vision coverage
remote work options
$10,000 lifetime fertility stipend
access to coworking spaces around the globe
dedicated Recharge Holidays - one long weekend each quarter to relax and reset

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdatabase architecturerelational databasestechnical supporttroubleshootingproblem-solvingmultitasking

Soft Skills

communicationcustomer serviceexpectation managementliaison

Certifications

Bachelor’s Degree in Computer Science