Director of Communications

Gainsight

Director of Communications shaping and scaling Gainsight’s corporate narrative in the AI-driven customer success sector. Leading communications strategy and initiatives with a cross-functional approach.

Posted 6/3/2026full-timeRemote • California, Rhode Island, South Carolina, Tennessee, Texas • 🇺🇸 United StatesLead💰 $175,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

evolve and refine Gainsight’s corporate narrative
develop and operationalize communications frameworks
build and scale an AI-first communications strategy
lead integrated thought leadership initiatives
design and manage spokesperson training and executive communications programs
own Gainsight’s communications strategy across various channels

Requirements

What you’ll need

8 to 12 years of communications experience
meaningful time in B2B SaaS or enterprise tech
ability to tell complex software stories simply
proven track record across the full communications spectrum: PR, analyst relations, executive communications, and social
owned the narrative, not just executed someone else’s
exceptional writer and editor

Benefits

Comp & perks

fully covered medical premiums (employee-only)
flexible PTO
401(k) plan
dental and vision coverage
remote work options
$10,000 lifetime fertility stipend
access to coworking spaces around the globe
dedicated Recharge Holidays - one long weekend each quarter to relax and reset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

exceptional writereditorial skillsstorytellingleadershipcommunicationstrategic thinkingnarrative developmenttraining managementprogram managementintegrated thought leadership