Senior Renewals Manager

Gainsight

Senior Renewals Manager driving customer retention and revenue stability at Gainsight. Leading renewal execution for complex, high-risk, and high-value accounts in a fast-paced environment.

Posted 6/9/2026full-timeRemote • California, Rhode Island, South Carolina, Tennessee, Texas • 🇺🇸 United StatesSenior💰 $105,000 - $114,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions.
Act as an escalation point for stalled or high-risk renewals.
Mentor and coach P3 Renewal Managers.
Partner with CS leadership to align value delivery to renewal outcomes.
Provide structured feedback to RevOps and Product on churn drivers.
Maintain accurate forecasts for complex renewal portfolios.

Requirements

What you’ll need

6+ years in Renewals, Account Management, or Customer Success
Demonstrated success closing complex SaaS renewals
Strong negotiation and executive communication skills
Proven ability to manage ambiguity and competing priorities
Deep understanding of SaaS pricing, packaging, and procurement
Strong forecasting and risk management discipline.
Nice-to-have skills: Experience in a dedicated Renewal Manager role.
Prior quota-carrying sales background.
Experience with multi-product SaaS portfolios.
Familiarity with churn mitigation frameworks and save motions.
Exposure to pricing strategy or deal desk leadership.

Benefits

Comp & perks

fully covered medical premiums (employee-only)
flexible PTO
401(k) plan
dental and vision coverage
remote work options
$10,000 lifetime fertility stipend
access to coworking spaces around the globe
dedicated Recharge Holidays - one long weekend each quarter to relax and reset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS renewalspricing strategyforecastingrisk managementchurn mitigation frameworksnegotiationaccount managementcustomer successmulti-product portfoliosconcession discussions

Soft Skills

executive communicationmentoringcoachingmanaging ambiguityprioritization