Funcional Health Tech

Analyst

• Conduct quality verification and reporting of adverse event reports and technical complaints, ensuring high quality and compliance with reporting deadlines by actively reviewing reports and identifying responsible parties for retraining.

Pharmacovigilance Analyst

Actuary

• Develop technical projects in accordance with management guidelines.
• Contribute to the production of content published through the company's communication channels with the aim of strengthening the organization's authority.

Mid-level Actuary

• Perform end-to-end payroll processing, ensuring compliance with internal policies and current legislation.
• Manage and calculate vacation pay, termination settlements, and labor-related charges.
• Manage the submission and monitoring of statutory/ancillary obligations such as eSocial, FGTS Digital, eConsignado, FGTS Rescisório, and DCTFWeb.
• Conduct regular audits and reconciliations to ensure data integrity and legal compliance.
• Participate in inspections and homologation processes, providing necessary information and documentation.
• Prepare management reports and payroll KPIs, supporting the controllership and executive management.
• Provide employee support, addressing inquiries about pay, benefits, and other payroll-related matters.

Senior Payroll Analyst

• Act as a facilitator for access procedures with major payers, providing guidance on required documentation and submission methods to the appropriate institutions for proper review.
• Serve as an intermediary in patient communication, helping secure treatment and increasing visibility of access for the client.

Mid-level Access Analyst

Operations

• Prospecting, selection, and credentialing of partners (clinics, laboratories, home care providers, and healthcare professionals).
• Managing the partner network, ensuring quality, compliance, and strong relationships.
• Monitoring partner performance and conducting audits of credentialed partners.
• Providing partner support (Help Desk) and resolving requests related to appointment scheduling and procedure authorizations.
• Managing payments and assisting clinics with regularization processes.

Junior Operations Analyst

• Provide inbound and/or outbound patient contacts via multichannel tools to deliver information, guidance and support to patients throughout their diagnosis and/or treatment journey in a compassionate manner, in accordance with the program's relationship plan.
• Conduct inbound and outbound support for patient support programs.
• Create, complete and verify patient registrations.
• Record all registration information and patient interactions in each program's CRM system.
• Perform scheduled activities according to the defined scope.
• Identify, document and report adverse events and pharmacovigilance-related incidents in accordance with the client's standard operating procedures, including required timelines and data to be collected.
• Monitor daily incoming communications via email and WhatsApp, ensuring all messages are responded to and adverse events are reported within required timeframes.

Junior Patient Support Analyst

Business Intelligence Developer

• Develop dashboards using BI tools
• Create scalable data products
• Translate business problems into clear analytical questions
• Act as a data consultant
• Assist in guiding product, operations, and strategy
• Conduct complex exploratory and diagnostic analyses

Senior Business Intelligence Analyst

Call Center Representative

• Prestar atendimento empático e humanizado aos beneficiários e parceiros via multicanais (chat, e-mail, telefone e WhatsApp).
• Atuar como primeiro ponto de contato, exercendo escuta ativa e oferecendo soluções claras e precisas.
• Identificar necessidades, esclarecer dúvidas e registrar reclamações em sistema.
• Direcionar demandas de 2º nível aos setores responsáveis e acompanhar até a resolução.
• Resolver problemas e solicitações dentro dos prazos e diretrizes estabelecidas.
• Fornecer suporte técnico básico conforme roteiros e procedimentos da empresa.
• Participar de treinamentos e reuniões para atualização contínua.
• Reportar oportunidades de melhoria e contribuir para otimização dos processos de atendimento.
• Manter-se atualizado sobre produtos, serviços, promoções e políticas da empresa.
• Cumprir normas internas, segurança da informação e proteção de dados.

Atendente, Call Center

• Perform software test analysis and execution activities.
• Investigate systems and requests to gather sufficient information to assess product quality based on business rules.
• Design and execute manual and automated tests to ensure that requirements are met.
• Carry out testing tasks while maximizing coverage through advance planning of test scenarios based on requirements.