Mid-level Patient Support Analyst – PSP/PBM

Funcional Health Tech

Analista de Atendimento Pleno atuando no suporte a pacientes na Funcional Health Tech. Responsável por atendimentos e gestão de informações de pacientes em diversos programas.

Posted 7/8/2026full-timeBarueri • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support services, including effective communication and compassionate care throughout the diagnostic and treatment journey. Proficient in managing patient registrations and utilizing CRM systems for accurate record-keeping and reporting.

Highest-signal resume keywords

Patient Support ServicesCRM System ManagementAdverse Event ReportingMicrosoft Office ProficiencyHealth-Related Degree

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationAdverse Event IdentificationData CollectionPharmacovigilanceScheduled Activity Performance

Soft Skills

Compassionate CommunicationGuidance and Support

Tools & Technologies

Microsoft Office SuiteEmail CommunicationWhatsApp

Industry Keywords

HealthcarePatient Support ProgramsDiagnostic JourneyTreatment Journey

About the role

Key responsibilities & impact

Provide inbound and/or outbound support to patients via multichannel tools to deliver information, guidance, and support throughout their diagnostic and/or treatment journey in a compassionate manner, in accordance with the program’s relationship plan.
Conduct inbound and outbound support for patient support programs.
Create and complete patient registrations.
Record all registration information and patient interactions in each program's CRM system.
Perform scheduled activities according to the defined scope.
Identify, record, and notify reports of adverse events and pharmacovigilance-relevant incidents in accordance with the client's operating procedures, including required timelines and data to be collected.
Monitor incoming communications via email and WhatsApp daily, ensuring all messages are answered and adverse events are reported within the required timeframes.

Requirements

What you’ll need

Bachelor's degree (completed or in progress) in a health-related field.
Proficiency with Microsoft Office suite.
Experience in healthcare or patient support services (preferred).
Availability to work onsite at our Alphaville/Barueri office four days per week.

Benefits

Comp & perks

Health and dental insurance
Pharmacy benefit: Funcional subsidizes part of employees' medications
Life insurance
Seasonal flu vaccination
Integrated health management program for employees and their dependents
TotalPass: access to gyms and wellness services
Childcare assistance
Extended maternity and paternity leave
Work-from-home allowance (for remote positions)
Commuter allowance (for on-site positions)
Meal/food allowance
Annual Results Participation Program (for eligible roles)
Birthday day off
Ongoing development initiatives
Partnerships with educational institutions