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Mid-level Patient Support Analyst – PSP/PBM
Funcional Health TechAnalista de Atendimento Pleno atuando no suporte a pacientes na Funcional Health Tech. Responsável por atendimentos e gestão de informações de pacientes em diversos programas.
About the role
Key responsibilities & impact- Provide inbound and/or outbound support to patients via multichannel tools to deliver information, guidance, and support throughout their diagnostic and/or treatment journey in a compassionate manner, in accordance with the program’s relationship plan.
- Conduct inbound and outbound support for patient support programs.
- Create and complete patient registrations.
- Record all registration information and patient interactions in each program's CRM system.
- Perform scheduled activities according to the defined scope.
- Identify, record, and notify reports of adverse events and pharmacovigilance-relevant incidents in accordance with the client's operating procedures, including required timelines and data to be collected.
- Monitor incoming communications via email and WhatsApp daily, ensuring all messages are answered and adverse events are reported within the required timeframes.
Requirements
What you’ll need- Bachelor's degree (completed or in progress) in a health-related field.
- Proficiency with Microsoft Office suite.
- Experience in healthcare or patient support services (preferred).
- Availability to work onsite at our Alphaville/Barueri office four days per week.
Benefits
Comp & perks- Health and dental insurance
- Pharmacy benefit: Funcional subsidizes part of employees' medications
- Life insurance
- Seasonal flu vaccination
- Integrated health management program for employees and their dependents
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Work-from-home allowance (for remote positions)
- Commuter allowance (for on-site positions)
- Meal/food allowance
- Annual Results Participation Program (for eligible roles)
- Birthday day off
- Ongoing development initiatives
- Partnerships with educational institutions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient RegistrationAdverse Event IdentificationData CollectionPharmacovigilanceScheduled Activity Performance
Soft Skills
Compassionate CommunicationGuidance and Support