FreedomPay

Systems Engineer

• Design, implement, and support enterprise application delivery and security solutions
• Managing F5, application ingress, cloud, Linux, and containerization technologies across on-premise and hybrid cloud environments
• Ensuring high availability, performance, scalability, and security for mission-critical applications
• Participate in an engineering escalation on‑call rotation
• Hybrid role, with occasional on‑site work in the Philadelphia area

Senior Systems Engineer – Load Balancing

Sales Development Rep

• Generate and qualify new pipeline through outbound prospecting, inbound lead follow-up, and targeted account engagement
• Conduct discovery conversations to understand prospective customer needs, business objectives, and decision-making processes
• Educate prospective customers on FreedomPay's platform, simplifying complex payments and commerce concepts into clear business value
• Build relationships with key stakeholders across target accounts through personalized outreach and engagement
• Partner closely with Account Executives and Sales Leaders to transition qualified opportunities and support pipeline growth
• Collaborate with Product Marketing and other go-to-market teams to strengthen industry knowledge, messaging, and understanding of FreedomPay's value proposition
• Maintain accurate pipeline, customer data, and activity tracking within CRM systems
• Research target accounts, industries, and market trends to improve outreach effectiveness and customer engagement
• Leverage AI-driven tools and automation to improve prospecting efficiency, research, and productivity
• Operate effectively in a fast-paced, evolving environment while continuously learning and developing new sales skills

Sales Development Representative

Support Engineer

• Lead, mentor, and develop a team of Technical Support Analysts, fostering a culture of accountability, collaboration, and customer service excellence.
• Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met.
• Act as an escalation point for complex technical and customer issues, coordinating resolution efforts across teams.
• Monitor support performance, identify trends, and drive operational improvements to enhance efficiency and service quality.
• Establish, maintain, and improve support processes, procedures, and knowledge management resources.
• Partner with Product, Engineering, Operations, and Customer Success teams to address recurring issues and improve the customer experience.
• Ensure the team is prepared to support FreedomPay's highly available, 24/7 payments platform and related technologies.
• Support staffing, scheduling, workforce planning, and on-call coverage as needed.
• Provide regular reporting and updates on team performance, customer issues, and operational metrics.
• Promote a customer-first mindset while maintaining a strong focus on operational excellence and continuous improvement.

Technical Support Manager

Human Resources

• Serve as a trusted HR Business Partner to leaders and employees across a fast-paced technology organization, helping translate business priorities into thoughtful people strategies.
• Lead and support talent acquisition efforts, including role intake, sourcing, candidate pipeline development, interview process management, and offer partnership.
• Partner with business leaders to understand workforce needs, assess talent gaps, and develop hiring and talent plans that support growth, execution, and long-term organizational effectiveness.
• Leverage recruiting systems and tools to improve hiring outcomes, including applicant tracking systems, LinkedIn Recruiter, sourcing platforms, job boards, and related talent acquisition technology.
• Provide balanced, practical employee relations guidance to managers and employees, including coaching, conflict resolution, performance concerns, policy interpretation, and investigations support as needed.
• Apply a strong understanding of compensation strategy, job leveling, market competitiveness, internal equity, and total rewards principles to support hiring, retention, and talent decisions.
• Develop and maintain Excel-based reporting and analyses to support compensation planning, headcount management, workforce planning, talent acquisition, and organizational effectiveness initiatives, translating insights into actionable recommendations for business leaders.
• Model an AI-native mindset by using AI tools responsibly to improve efficiency, decision support, candidate and employee experience, documentation, process automation, and HR operations.

HR Business Partner, Technology

Customer Success Manager

• Regularly assess client needs through consistent and ongoing meetings and email correspondence
• Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
• Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
• Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
• Oversee multiple client accounts and projects at once with strong attention to detail
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
• Work both independently and collaboratively in a fast-paced, evolving environment
• Stay current on product functionality to support client onboarding and explain technical concepts clearly

Engineering Manager

• Lead, mentor, and develop a team of mobile engineers, fostering a culture of collaboration, accountability, technical excellence, and continuous improvement.
• Manage engineers across multiple levels, including Engineer I/II, Senior Engineers, Staff Engineers, and future team growth.
• Set clear goals and expectations aligned with departmental and organizational priorities.
• Provide regular coaching, mentorship, performance feedback, and structured career development planning.
• Conduct performance reviews, promotion assessments, and compensation recommendations.
• Partner with Talent Acquisition and engineering leadership to recruit, hire, onboard, and retain top mobile engineering talent.
• Effectively allocate engineering resources to balance delivery commitments, team capacity, and long-term sustainability.
• Identify staffing, skill, and capacity risks and develop mitigation plans.
• Support professional development through training, certifications, conferences, and ongoing learning opportunities.
• Facilitate team decision-making, conflict resolution, and cross-functional collaboration.
• Improve engineering processes, documentation standards, and team operating practices.

Mobile Engineering Manager

Technical Product Manager

• Own a full product domain, including strategy, roadmap, and long-term direction
• Define and prioritize investments based on customer needs, technical constraints, and business impact
• Lead and develop TPMs within the domain
• Act as the senior technical product voice across the domain
• Represent the domain in strategy and priority discussions
• Ensure high-quality product definitions across all work entering the domain
• Make final tradeoff decisions on scope, architecture, and prioritization
• Drive cross-domain alignment for complex initiatives
• Partner with sales, engineering, and leadership to align product investment with business needs

Principal Technical Product Manager

DevOps Engineer

• join a team of SREs who work closely with other teams of world-class engineers to tenaciously and creatively solve problems and reduce manual toil wherever possible.
• participate in an engineering on-call rotation and provide after-hours support for production issue escalations on a rotational basis.
• based in the Philadelphia area with a hybrid schedule.
• Build and maintain a comprehensive understanding of the platform and custom application stack.
• Implement, maintain, and continuously improve observability strategies and metrics that ensure complete system health for numerous complex products throughout all stages of the development lifecycle, up to and including production.
• Continuously identify automation opportunities and follow through to successful implementation, applying AI-assisted tooling to accelerate development and reduce manual effort.
• Champion responsible, secure adoption of AI tooling across the SRE function — sharing patterns, prompts, and automations that raise the productivity of the whole team

Senior Site Reliability Engineer

• Own specific product lines, features, or datasets within a defined domain
• Define product strategy, roadmap, and lifecycle across data and AI-driven products
• Validate incoming requests from sales, engineering, and customers, separating true problems from noise
• Partner directly with customers and internal stakeholders to understand needs, constraints, and use cases
• Refine AI-generated product requirements and workflows for accuracy, completeness, and usability
• Translate complex business problems into structured workflows, data models, and decision logic
• Produce clear, implementation-ready product specifications, including requirements, data contracts, and acceptance criteria
• Ensure requirements reflect system architecture, dependencies, integrations, and real-world constraints
• Participate in architecture and design discussions, making informed technical tradeoffs
• Own embedded BI and reporting capabilities, ensuring dashboards and data products are accurate, performant, and valuable
• Ensure strong data governance, including semantic consistency, data quality, and reliability across product surfaces
• Collaborate closely with engineering, data, and business teams to deliver high-quality product outcomes
• Stay engaged throughout execution to resolve questions, guide decisions, and ensure alignment to product intent
• Incorporate production feedback and customer insights into future product iterations

Account Executive

• Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Retail environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward Retail industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry events
• Travel approximately 30 to 40 percent

Strategic Account Executive – Retail

Business Development Rep

• Own the full sales lifecycle, including self-sourced pipeline development, opportunity qualification, deal execution, and contract close
• Sell FreedomPay’s platform, services, and solutions across mid-market and enterprise segments
• Support and participate in partner-led sales efforts alongside ISVs, Acquirers, Financial Institutions, and ISOs, in addition to direct merchant sales
• Lead complex, consultative sales engagements involving multiple stakeholders across technology, operations, finance, and executive leadership
• Prepare and manage RFP responses, value propositions, and ROI analyses tailored to customer- and partner-specific use cases
• Present FreedomPay’s capabilities and differentiated value to merchants and partners, both in person and virtually
• Identify, engage, and develop strategic relationships across ISVs, Acquirers, FIs, and ISOs
• Coordinate internally with solutions engineering, product, implementation, and partner teams to support complex sales motions
• Maintain and expand relationships with existing customers to drive incremental growth and long-term account value
• Monitor market activity, competitive dynamics, and industry trends (technical, regulatory, and commercial) to inform sales strategy
• Accurately forecast pipeline activity and maintain disciplined opportunity management
• Perform additional responsibilities as needed in support of the broader commercial organization

Business Development Executive

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward lodging industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events
• Travel approximately 30 to 40 percent

Strategic Account Executive – Lodging

• Own the strategic relationship for a portfolio of enterprise Entertainment customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Entertainment environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward Entertainment industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Entertainment or payments industry events
• Travel approximately 30 to 40 percent

Strategic Account Executive – Entertainment

• Own the strategic relationship for a portfolio of enterprise Food Service customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward Food Service industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Food Service or payments industry events
• Travel approximately 30 to 40 percent

Strategic Account Executive, Food Service

Director

• Serve as the internal and external subject matter expert for Dynamic Currency Conversion
• Own and grow the DCC revenue stream across the UK, US, and Europe
• Identify, develop, and close DCC opportunities across existing merchants and net new prospects
• Partner with Business Development and Strategic Account Executives on enterprise deals, with particular focus on hospitality, retail, and large global merchants
• Drive adoption of FreedomPay's DCC capabilities across the merchant base
• Collaborate with aligned acquiring partners to co-sell DCC, structure joint go-to-market motions, and optimize shared economics through coordinated pipeline reviews, joint pricing strategies, and merchant-level enablement
• Develop tailored commercial approaches for acquirers whose DCC programs may compete with ours, positioning FreedomPay's value proposition and identifying alternative monetization paths that preserve the partnership
• Negotiate commercial terms with merchants and partners, including pricing, revenue share, and contract structure
• Convert existing FreedomPay merchants to DCC-enabled programs
• Build and manage a disciplined pipeline with clear revenue targets tied to DCC growth
• Educate internal teams and clients on DCC strategy, value, and market landscape
• Represent FreedomPay at industry events, partner forums, and executive-level merchant engagements