FreedomPay

Technical Account Manager

• Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
• Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
• Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
• Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
• Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
• Manage project documentation including requirements, design specs, release notes, and training materials.
• Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
• Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
• Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
• Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
• Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.

Product Manager

• Driving the vision, strategy, and execution of payment gateway solutions
• Collaborating across technical, commercial, and operational teams
• Presenting product requirements for review and assessment to our Executive Team and other relevant stakeholders
• Building and maintaining a 6-12 month roadmap, ensuring alignment with company strategy

Product Manager – Gateway

• Define and communicate the vision and roadmap for data products, aligning with organizational goals and market trends.
• Collaborate with stakeholders (business, engineering, analytics, and customers) to identify business needs and document them into clear product requirements.
• Oversee the end-to-end development of data products, from ideation and prototyping to launch and iteration.
• Ensure data products meet high standards for quality, reliability, and compliance.
• Analyze and interpret data to inform product decisions, measure product performance, and drive continuous improvement.
• Work closely with data engineers, data scientists, designers, and business stakeholders to deliver high-quality data products.

Product Manager – Data & Analytics

• Work with the Product Manager to define and communicate the product vision, roadmap, and strategy for payment terminal hardware & software based on market trends, customer needs, and business opportunities.
• Create and maintain the product backlog, or the prioritized list of features that need to be implemented within the product.
• Participate in the product delivery lifecycle including prototyping/design, product requirement gathering and refinement, and product launch.
• Collaborate with internal development, supply chain, and manufacturers to ensure efficient delivery of existing and new hardware products.
• Collaborate with the development teams to ensure that they have a clear understanding of product requirements, strategy, and priority.
• Hold product feature refinements to present new product capabilities/requests to the development teams.
• This role will be overseeing Android and iOS application development including but not limited to SDKs and PED device applications.
• Track the progress of the product development and report on the status of the product backlog, release plans, and other key metrics.

Product Owner – Mobile

Customer Success Manager

• Assess and evaluate client needs through daily calls and email correspondence.
• Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk.
• Manage client expectations across all aspects of the relationship and overall customer lifecycle.
• Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly.
• Manage multiple clients, projects, and priorities simultaneously.
• Communicate effectively and assertively in both individual and group settings.
• Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance.
• Maintain up-to-date product knowledge and support new client implementations.
• Understand and clearly explain technical concepts and solutions to clients.
• Contribute to a collaborative, entrepreneurial team environment and work independently when needed.

Customer Success Specialist

System Administrator

• Lead the configuration, deployment, and management of Microsoft Intune for device compliance, application deployment, and endpoint security.
• Administer and optimize Azure services including virtual machines, identity management, and resource groups.
• Manage and maintain Active Directory, Group Policy, and SCCM environments to ensure secure and efficient operations.
• Oversee infrastructure components including servers, storage, and networking systems.
• Collaborate with cross-functional teams to support enterprise applications and ensure seamless integration with infrastructure.
• Develop and maintain documentation for systems architecture, processes, and procedures.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Participate in audits, compliance reviews, and security assessments.
• Mentor junior administrators and contribute to team development and knowledge sharing.
• Be onsite at our Philadelphia office 4 days per week.

Senior Systems Administrator

Customer Support

• Maintain timely communications and updates with partners and clients via Zendesk
• Manage onboarding tasks, hardware requirements, supply chain coordination, and implementation scheduling through a centralized support queue
• Assess partner needs through weekly calls and daily email correspondence
• Ensure partner and client satisfaction through follow-up, responsiveness, and thorough communication
• Manage partner expectations across all aspects of the relationship and client life cycle
• Manage multiple partners and projects/tasks simultaneously
• Communicate with all levels of the organization (Executive team, IT, Sales, Marketing, Operations, Finance)
• Work in an entrepreneurial environment both in a team and individually
• Learn technical details of the platform and how partners use services
• Support broader team initiatives and take on additional tasks as needed

Partner Support Specialist

QA Engineer

• Build and enhance testing frameworks to support testing the various applicationsof the FreedomPay system
• Work in the engineering group’s Agile practices to deliver quality focused applications
• Develop a deep understanding of the FreedomPay system architecture
• Analyze requirements to translate into framework design
• Foster a vision of quality improvements
• Support integration testing by developing mocks and simulators
• Be a positive influence with engineering peers and leaders outside of engineering: Product, Support, Project Management, etc
• Partner with Devops group to implement testing as quality gates in a Continuous Testing system. Also support deployments and production monitoring
• Partner with performance engineers to incorporate performance measurements into functional testing
• Develop a deep understanding of the payments business
• Be a technical mentor through training, pairing, code review, etc

Senior Quality Engineer

• Build and enhance testing frameworks to support testing the various applicationsof the FreedomPay system, focusing on the transfer and storage of data; Work in the engineering group’s Agile practices to deliver quality focused applications; Develop a deep understanding of the FreedomPay data and system architecture; Analyze requirements to translate into framework design; Foster a vision of quality improvements; Support integration testing by developing mocks and simulators; Be a positive influence with engineering peers and leaders outside of engineering: Product, Support, Project Management, etc; Partner with Devops group to implement testing as quality gates in a Continuous Testing system. Also support deployments and production monitoring; Partner with performance engineers to incorporate performance measurements into functional testing; Develop a deep understanding of the payments business; Be a technical mentor through training, pairing, code review, etc

Quality Engineer, Database

• Build and enhance tests to support ensuring the functionality of applications in the FreedomPay system
• Work in the engineering group’s Agile practices to deliver quality focused applications
• Develop a working understanding of the FreedomPay system architecture
• Build an understanding of quality tasks and processes
• Learn to use mocks and simulators when necessary
• Positive interactions with engineering peers and others outside of engineering: Product, Support, Project Management, etc
• Support promotions gates, deployments, and production monitoring
• Partner with performance engineers to understand performance measurements in relation to functional testing
• Develop a working understanding of the payments business

Quality Engineer

Events

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.