FreedomPay

Account Manager

• Own the full lifecycle of assigned partners serving as the primary technical and strategic point of contact from onboarding through ongoing support.
• Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
• Lead the coordination of complex software initiatives ensuring projects are delivered on time and within scope.
• Translate partner needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables, including tracking and reporting project milestones.
• Conduct meetings with partners to review delivery progress, usage trends, open items, and opportunities for optimization.
• Manage project documentation including requirements, design specs, release notes, and training materials.
• Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
• Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for the partners priorities.
• Escalate and resolve issues with urgency and transparency, maintaining high levels of partner satisfaction and retention.
• Contribute to the evolution of the Technical Partner Manager function by developing repeatable processes, playbooks, and documentation.

Technical Partner Manager

Analyst

• Join a team of analysts responsible for testing and delivering innovative products to market
• Cover everything from hardware system integrations to web based user interfaces
• Train production support staff and technicians on new products and features, system setup and configuration
• Provide assistance or suggestions to influence product design
• Conduct integration certifications with 3rd party software integrators; understand implementation, tailor test suite accordingly, analyze test data, provide feedback
• Assist on occasion with creating and executing thorough test plans, including positive and negative testing, functional testing, and regression tests
• Work with software integrators to certify integrations to our platforms
• Provide strong customer service communication to integrators and end users
• Notify customers of product availability

Systems Integration Analyst

Engineer

• Manage and administer Firewalls including Palo Alto, Azure Firewall, and Cisco ASA
• Deploy, configure, and troubleshoot firewall rules, object-groups and IP Groups
• Monitor and analyze system metrics, logs, and alerts using tools such as Dynatrace and Splunk
• Implement and enforce security best practices and policies for Firewalls, Load Balancers, and Web Application Firewalls
• Provide technical support and guidance to other teams and engineers where systems communication and security is paramount
• Research and evaluate new technologies and solutions to improve our infrastructure and operations
• Document and update system architecture, design, and configuration

Senior Firewall Engineer

Operations

• Manage Third-Party Relationships: Ensure mutual support structures with external partners critical to the platform by confirming that support contacts, escalation paths, NOC procedures, and communication protocols are clearly defined, documented, and aligned with Platform Operations standards to maintain system stability and support incident response.
• Coordinate Third-Party Events: Track third-party maintenance, releases, and service disruptions to evaluate potential impact on the platform. Ensure these events are communicated and assessed in the context of internal maintenance schedules and monitoring coverage to avoid conflicts, minimize risk, and support coordinated response efforts across teams.
• Oversee Third-Party Documentation: Maintain accurate, up-to-date records of third-party contacts, escalation paths, maintenance events, and operational dependencies. Ensure documentation supports effective coordination, event tracking, and alignment with internal operations to help maintain platform stability.
• Support Production Readiness: Coordinate readiness efforts for internal platform changes including code releases, pilots, and other initiatives by assessing potential impact to the platform. Facilitate readiness reviews, monitoring plans, and Hypercare preparation to ensure smooth deployment and operational continuity.
• Act as Liaison: Serve as an operational liaison between Platform Operations and internal teams when third-party services intersect with platform activity. Facilitate communication to ensure awareness of impacts, coordinate cross-team alignment, and help resolve issues by connecting the right internal and external contacts.
• Coordinate Internal Workstreams: Support planned Platform Operations initiatives by aligning resources, tracking key milestones, and ensuring consistent communication across teams. Focus on structured, proactive efforts rather than reactive or ad hoc requests.
• Team Coordination Support: Participate in team planning sessions, daily check-ins, handoffs, and cross-functional syncs to maintain progress on internal initiatives. Help identify and remove blockers to keep work moving smoothly.
• Maintain Backlogs and Prioritization: Collaborate with team leads and stakeholders to manage and prioritize backlogs, ensuring timely execution of internal work. This includes tasks related to third-party events, readiness reviews, and other operational initiatives.
• Postmortem and Incident Tracking: Ensure complete incident documentation for third-party disruptions and major internal events. Track follow-up actions to closure, focusing on Platform Operations tasks and securing root cause details or accountability from third parties when applicable.
• Operational Reporting and Team Visibility: Develop and distribute clear, professional updates that highlight Platform Operations activities and value across the organization. This includes reporting on initiative progress, platform health metrics, post-incident follow-ups, third-party event impacts, and readiness milestones. Ensure reporting showcases team contributions, builds cross-functional awareness, and reinforces transparency around operational efforts.

Platform Operations Coordinator

Executive Assistant

• Provide dedicated administrative and strategic support for an Executive, working collaboratively to understand shifting priorities
• Thoughtfully manage the Executive’s dynamic calendar and inbox with minimal oversight
• Project planning and support – assists in the planning of project scope, objectives and timelines
• Possess project management skills with a proven ability to meet deadlines, track deliverables, and be accountable to action items and results
• Coordinate internal and external meetings, including staff-level meetings, quarterly onsite, one-on-ones, meetings with stakeholders, senior level candidates, and meetings with advisors
• Communication – serves as primary point of contact for project status updates and communicates effectively with technical teams and other stakeholders

Executive Admin – Technology Support

Project Manager

• leading and overseeing the delivery of complex, high-impact technical projects and programs across the organization.
• manage and is responsible for the development of a team of project managers, ensuring projects are delivered on time, within scope, and within budget.
• aligning technical execution with strategic business objectives.
• accountability for project management methodologies, resource allocation, risk management, and continuous improvement of processes and team capabilities.

Director of Project Management

Accounts Receivable

• The Accounts Receivable Specialist is the point person for internal and external payment related inquires throughout our company.
• Entering daily deposit efficiently
• Credit card processing
• Credit card reconciliation
• ACH reconciliation
• Customer account billing and payment disputes
• Calling customers to follow up on discrepancies in payment
• Support the Finance Team by investigating and resolving payment related inquires
• Other responsibilities and enterprise duties as assigned
• Experience with foreign currencies is preferred but not required.

Accounts Receivable Specialist

• Own annual revenue and activation targets for assigned partners.
• Drive expansion of existing partnerships through increased adoption of FreedomPay’s products and capabilities.
• Analyze partner performance data to uncover trends and actionable insights that drive engagement.
• Coordinate the initial onboarding and enablement of new partners.
• Serve as the senior FreedomPay point of contact for executive and commercial leaders within assigned partners.
• Work closely with Sales, Product, and Commercialization teams to ensure seamless execution of commitments.
• Represent FreedomPay at industry events, conferences, and partner meetings as needed.

Director, Bank and Acquirer Partnerships

• Serve as strategic business leaders for ecosystem relationships.
• Own a defined portfolio of partners with measurable revenue and activation targets.
• Coordinate onboarding, operationalization, and enablement for new partners.
• Drive growth, execution, and long-term success within partnerships.
• Analyze partner performance data to uncover trends and actionable insights.
• Represent FreedomPay at industry events and partner meetings.

Director Integrated Partnerships

Technical Account Manager

• Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
• Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
• Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
• Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
• Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
• Manage project documentation including requirements, design specs, release notes, and training materials.
• Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
• Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
• Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
• Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
• Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.

Product Manager

• Driving the vision, strategy, and execution of payment gateway solutions
• Collaborating across technical, commercial, and operational teams
• Presenting product requirements for review and assessment to our Executive Team and other relevant stakeholders
• Building and maintaining a 6-12 month roadmap, ensuring alignment with company strategy

Product Manager – Gateway

• Define and communicate the vision and roadmap for data products, aligning with organizational goals and market trends.
• Collaborate with stakeholders (business, engineering, analytics, and customers) to identify business needs and document them into clear product requirements.
• Oversee the end-to-end development of data products, from ideation and prototyping to launch and iteration.
• Ensure data products meet high standards for quality, reliability, and compliance.
• Analyze and interpret data to inform product decisions, measure product performance, and drive continuous improvement.
• Work closely with data engineers, data scientists, designers, and business stakeholders to deliver high-quality data products.

Product Manager – Data & Analytics

• Work with the Product Manager to define and communicate the product vision, roadmap, and strategy for payment terminal hardware & software based on market trends, customer needs, and business opportunities.
• Create and maintain the product backlog, or the prioritized list of features that need to be implemented within the product.
• Participate in the product delivery lifecycle including prototyping/design, product requirement gathering and refinement, and product launch.
• Collaborate with internal development, supply chain, and manufacturers to ensure efficient delivery of existing and new hardware products.
• Collaborate with the development teams to ensure that they have a clear understanding of product requirements, strategy, and priority.
• Hold product feature refinements to present new product capabilities/requests to the development teams.
• This role will be overseeing Android and iOS application development including but not limited to SDKs and PED device applications.
• Track the progress of the product development and report on the status of the product backlog, release plans, and other key metrics.

Product Owner – Mobile

Customer Success Manager

• Assess and evaluate client needs through daily calls and email correspondence.
• Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk.
• Manage client expectations across all aspects of the relationship and overall customer lifecycle.
• Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly.
• Manage multiple clients, projects, and priorities simultaneously.
• Communicate effectively and assertively in both individual and group settings.
• Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance.
• Maintain up-to-date product knowledge and support new client implementations.
• Understand and clearly explain technical concepts and solutions to clients.
• Contribute to a collaborative, entrepreneurial team environment and work independently when needed.

Customer Success Specialist

System Administrator

• Lead the configuration, deployment, and management of Microsoft Intune for device compliance, application deployment, and endpoint security.
• Administer and optimize Azure services including virtual machines, identity management, and resource groups.
• Manage and maintain Active Directory, Group Policy, and SCCM environments to ensure secure and efficient operations.
• Oversee infrastructure components including servers, storage, and networking systems.
• Collaborate with cross-functional teams to support enterprise applications and ensure seamless integration with infrastructure.
• Develop and maintain documentation for systems architecture, processes, and procedures.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Participate in audits, compliance reviews, and security assessments.
• Mentor junior administrators and contribute to team development and knowledge sharing.
• Be onsite at our Philadelphia office 4 days per week.

Senior Systems Administrator

Customer Support

• Maintain timely communications and updates with partners and clients via Zendesk
• Manage onboarding tasks, hardware requirements, supply chain coordination, and implementation scheduling through a centralized support queue
• Assess partner needs through weekly calls and daily email correspondence
• Ensure partner and client satisfaction through follow-up, responsiveness, and thorough communication
• Manage partner expectations across all aspects of the relationship and client life cycle
• Manage multiple partners and projects/tasks simultaneously
• Communicate with all levels of the organization (Executive team, IT, Sales, Marketing, Operations, Finance)
• Work in an entrepreneurial environment both in a team and individually
• Learn technical details of the platform and how partners use services
• Support broader team initiatives and take on additional tasks as needed

Partner Support Specialist

QA Engineer

• Build and enhance testing frameworks to support testing the various applicationsof the FreedomPay system
• Work in the engineering group’s Agile practices to deliver quality focused applications
• Develop a deep understanding of the FreedomPay system architecture
• Analyze requirements to translate into framework design
• Foster a vision of quality improvements
• Support integration testing by developing mocks and simulators
• Be a positive influence with engineering peers and leaders outside of engineering: Product, Support, Project Management, etc
• Partner with Devops group to implement testing as quality gates in a Continuous Testing system. Also support deployments and production monitoring
• Partner with performance engineers to incorporate performance measurements into functional testing
• Develop a deep understanding of the payments business
• Be a technical mentor through training, pairing, code review, etc

Senior Quality Engineer

• Build and enhance testing frameworks to support testing the various applicationsof the FreedomPay system, focusing on the transfer and storage of data; Work in the engineering group’s Agile practices to deliver quality focused applications; Develop a deep understanding of the FreedomPay data and system architecture; Analyze requirements to translate into framework design; Foster a vision of quality improvements; Support integration testing by developing mocks and simulators; Be a positive influence with engineering peers and leaders outside of engineering: Product, Support, Project Management, etc; Partner with Devops group to implement testing as quality gates in a Continuous Testing system. Also support deployments and production monitoring; Partner with performance engineers to incorporate performance measurements into functional testing; Develop a deep understanding of the payments business; Be a technical mentor through training, pairing, code review, etc

Quality Engineer, Database

• Build and enhance tests to support ensuring the functionality of applications in the FreedomPay system
• Work in the engineering group’s Agile practices to deliver quality focused applications
• Develop a working understanding of the FreedomPay system architecture
• Build an understanding of quality tasks and processes
• Learn to use mocks and simulators when necessary
• Positive interactions with engineering peers and others outside of engineering: Product, Support, Project Management, etc
• Support promotions gates, deployments, and production monitoring
• Partner with performance engineers to understand performance measurements in relation to functional testing
• Develop a working understanding of the payments business

Quality Engineer

Events

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.