FreedomPay

Account Executive

• Own the strategic relationship for a portfolio of enterprise Food Service customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward Food Service industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Food Service or payments industry events
• Travel approximately 30 to 40 percent

Strategic Account Executive, Food Service

Director

• Serve as the internal and external subject matter expert for Dynamic Currency Conversion
• Own and grow the DCC revenue stream across the UK, US, and Europe
• Identify, develop, and close DCC opportunities across existing merchants and net new prospects
• Partner with Business Development and Strategic Account Executives on enterprise deals, with particular focus on hospitality, retail, and large global merchants
• Drive adoption of FreedomPay's DCC capabilities across the merchant base
• Collaborate with aligned acquiring partners to co-sell DCC, structure joint go-to-market motions, and optimize shared economics through coordinated pipeline reviews, joint pricing strategies, and merchant-level enablement
• Develop tailored commercial approaches for acquirers whose DCC programs may compete with ours, positioning FreedomPay's value proposition and identifying alternative monetization paths that preserve the partnership
• Negotiate commercial terms with merchants and partners, including pricing, revenue share, and contract structure
• Convert existing FreedomPay merchants to DCC-enabled programs
• Build and manage a disciplined pipeline with clear revenue targets tied to DCC growth
• Educate internal teams and clients on DCC strategy, value, and market landscape
• Represent FreedomPay at industry events, partner forums, and executive-level merchant engagements

Director, Dynamic Currency Conversion – DCC

Customer Success Manager

• Lead strategic relationships for a portfolio of enterprise clients, serving as a senior point of contact and trusted advisor throughout the customer lifecycle
• Develop and execute customer success strategies that improve retention, adoption, customer satisfaction, and long-term account growth
• Coach, mentor, and provide day-to-day guidance to Customer Success Managers, helping elevate team performance and consistency
• Partner closely with Sales, Product, Support, Operations, and Leadership to align on customer priorities, escalations, renewals, and expansion opportunities
• Oversee executive business reviews, success planning, and high-impact customer meetings with confidence and strong executive presence
• Identify customer risks proactively through account health indicators, engagement trends, and feedback, and drive action plans to mitigate churn
• Establish and refine scalable processes, playbooks, and standards across onboarding, adoption, escalation management, and ongoing account engagement
• Analyze customer success metrics and team performance data to identify opportunities for operational improvement and stronger business outcomes
• Help distinguish between support issues, product gaps, and strategic enhancement requests, and influence internal prioritization accordingly
• Serve as the voice of the customer internally by translating client feedback into actionable insights for cross-functional stakeholders

Associate Director, Customer Success

• Own the strategic relationship for a portfolio of enterprise QSR and restaurant customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within restaurant environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward restaurant industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant restaurant or payments industry events
• Travel approximately 30 to 40 percent

Strategic Account Executive – QSR

• Manage the day-to-day operations of the program, ensuring consistent delivery of high-quality advisory services to merchants
• Execute against the strategic plan, translating goals into actionable workstreams, timelines, and measurable outcomes
• Oversee the end-to-end merchant engagement process, from statement collection and analysis through partner recommendation and handoff
• Maintain and enforce the criteria and standards for payment processing partners participating in the program
• Build and refine scalable processes, playbooks, and tools to support program efficiency and growth
• Act as a subject matter expert on merchant services, payment processing economics, and the acquiring landscape in support of FreedomPay's sales team
• Partner with sales representatives on merchant-facing engagements, delivering expert-level presentations and consultative guidance on processing analysis results
• Support the development of sales collateral, talking points, and training materials that enable the broader sales team to position the payment processing advisory effectively
• Drive revenue by managing the pipeline of merchant opportunities and ensuring timely progression through the advisory and referral process
• Manage day-to-day relationships with acquiring partners, ensuring adherence to program standards and identifying opportunities for deeper collaboration
• Track, analyze, and report on program KPIs, including merchant pipeline, conversion rates, revenue contribution, and partner performance, delivering regular updates to the VP, Strategic Sales
• Directly manage the payment processing advisory program analyst, providing coaching, oversight, and support for statement analysis and merchant account management activities
• Collaborate with Sales, Partnerships, Marketing, and Operations to align activities with broader company initiatives
• Establish and maintain a feedback loop, capturing merchant and partner insights to inform product and process improvements across FreedomPay

Director, Payments Monetization

System Administrator

• Lead the configuration, deployment, and management of Microsoft Intune for device compliance, application deployment, and endpoint security
• Administer and optimize Azure services including identity management, endpoint integration, and application support
• Support the rollout, adoption, and ongoing management of enterprise SaaS platforms and internal tools
• Partner with IT, Security, and business teams to implement and scale AI-driven tools (e.g., Claude) and support responsible usage across the organization
• Drive end-user adoption and change management for new technologies, including training, documentation, and best practices
• Collaborate with cross-functional teams to ensure seamless integration between enterprise applications, endpoints, and cloud services
• Monitor system performance and troubleshoot issues to ensure high availability and reliability of supported applications and services
• Develop and maintain documentation for systems architecture, processes, and procedures
• Participate in audits, compliance reviews, and security assessments
• Mentor junior administrators and contribute to team development and knowledge sharing
• Be onsite at our Philadelphia office 4 days per week

Senior Systems Administrator

Solutions Engineer

• Proactively identify, target, and engage net new ISVs, processors, and commerce platforms
• Build and maintain a strong pipeline of qualified partner opportunities through outbound efforts, industry relationships, and market insight
• Negotiate and execute reseller and referral agreements aligned to FreedomPay’s growth strategy
• Develop scalable commercial models that incentivize partner driven revenue
• Lead partners from initial engagement through qualification to contracting
• Collaborate cross functionally with sales, product, integration, and legal teams to stand up partners efficiently
• Drive measurable pipeline and revenue contribution from newly acquired partners
• Track partner performance and optimize for growth, scalability, and long term value
• Maintain deep understanding of the ISV and payments landscape
• Identify emerging trends, whitespace opportunities, and competitive positioning

Senior Partner Solutions Manager

Sales Engineer

• Lead, mentor, and grow a team of Sales Engineers, fostering a culture of technical excellence, curiosity, and client focus.
• Define team structure and career development frameworks to scale the function in line with business growth.
• Own the end-to-end pre-sales engineering motion, including technical discovery, RFI/RFP responses, and proof-of-concept delivery.
• Partner closely with Sales leadership to prioritize and resource opportunities, ensuring the team is deployed effectively across the pipeline.
• Act as the primary liaison between Sales Engineering and Product, Solution Engineering, Systems Integrations, Account Management, and Partner teams — ensuring feedback loops are tight and client needs are accurately represented.
• Drive the creation and maintenance of high-quality sales assets — presentations, demo environments, integration guides, and RFP content — that accurately reflect FreedomPay’s evolving platform.

Manager, Sales Engineering

Data Engineer

• Design and evolve data models and database objects for operational and analytical workloads in Microsoft SQL Server and Snowflake (schemas, roles, warehouses, performance and cost optimization).
• Build and maintain ELT/ETL pipelines (batch and near-real-time), leveraging Snowflake capabilities (Snowpipe, Streams/Tasks) and orchestration tools (e.g., Airflow or Azure Data Factory) as appropriate.
• Implement and support data streaming and event-driven ingestion patterns using technologies such as Kafka, Azure Event Hubs, (topics/streams, schemas, consumers, and replay strategies).
• Leverage Redis and other low-latency data stores for caching and real-time access patterns; partner with application teams to define fit-for-purpose SLAs and data freshness targets.
• Develop and maintain curated datasets and self-service analytics in Sigma Computing (workbooks, datasets, governance and performance), and support legacy reporting where needed (e.g., SSRS).
• Collaborate with engineering, analytics, and product teams to deliver data solutions that meet business requirements.
• Automate deployments using Git-based workflows and CI/CD (e.g., Azure DevOps), including database migration/versioning (Flyway).
• Use Claude Code (AI-assisted development) to accelerate data pipeline delivery (design, implementation, refactoring, documentation, and troubleshooting) while adhering to security, quality, and SDLC standards.
• Participate in Agile ceremonies and contribute to continuous improvement of data engineering processes and standards.
• Establish data quality, testing, and observability (e.g., unit/integration tests for pipelines, data validation, lineage, alerting, SLAs) to ensure reliable delivery.
• Partner with engineering, analytics, and product teams to define and deliver data products (source-to-target mappings, contracts, SLAs), enabling trustworthy analytics and operational use cases.
• Ensure data security, governance, and compliance across platforms (PII handling, encryption, auditing, retention), including Snowflake RBAC, secure data sharing, and access controls.
• Troubleshoot and resolve performance, reliability, and scalability issues across data platforms; instrument pipelines with logging/metrics and on-call friendly runbooks.