Customer Success Manager

FreedomPay

Customer Success Manager as primary contact for enterprise clients at FreedomPay. Enhancing relations and driving satisfaction within a fast-paced technology-driven environment.

Posted 7/8/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and communication skills, effectively overseeing multiple accounts and projects while ensuring client satisfaction and clear updates throughout the customer journey. Proficient in navigating a fast-paced environment and collaborating with diverse teams within a technology-focused organization.

Highest-signal resume keywords

Client Relationship ManagementCustomer SuccessAccount ManagementSaaS ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient OnboardingTechnical Concept ExplanationNeeds AssessmentProduction Support Management

Soft Skills

Attention to DetailAssertivenessCollaborationProactive CommunicationIndependence

Industry Keywords

Customer JourneyMid-Size ClientsEnterprise ClientsTechnology-Focused OrganizationBusiness Degree

About the role

Key responsibilities & impact

Regularly assess client needs through consistent and ongoing meetings and email correspondence
Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
Oversee multiple client accounts and projects at once with strong attention to detail
Ability to command a group of individuals in a room quickly and be assertive in a public environment
Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
Work both independently and collaboratively in a fast-paced, evolving environment
Stay current on product functionality to support client onboarding and explain technical concepts clearly

Requirements

What you’ll need

Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
Experience working within a SaaS company or technology-focused organization.

Benefits

Comp & perks

medical, prescription, dental and vision coverage
Life Insurance
Retirement Plans with company match
commission sharing plan
flexible hybrid working environment
great parental and other leave programs