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Customer Success Manager
FreedomPayCustomer Success Manager as primary contact for enterprise clients at FreedomPay. Enhancing relations and driving satisfaction within a fast-paced technology-driven environment.
About the role
Key responsibilities & impact- Regularly assess client needs through consistent and ongoing meetings and email correspondence
- Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
- Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
- Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
- Oversee multiple client accounts and projects at once with strong attention to detail
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Work both independently and collaboratively in a fast-paced, evolving environment
- Stay current on product functionality to support client onboarding and explain technical concepts clearly
Requirements
What you’ll need- Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
- Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
- Experience working within a SaaS company or technology-focused organization.
Benefits
Comp & perks- medical, prescription, dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- great parental and other leave programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementClient OnboardingTechnical Concept ExplanationNeeds AssessmentProduction Support Management
Soft Skills
Attention to DetailAssertivenessCollaborationProactive CommunicationIndependence