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Strategic Account Executive, Food Service
FreedomPayStrategic Account Executive focusing on enterprise restaurant customers at FreedomPay. Driving long-term growth, expansion, and product adoption within the food service industry.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
account managementcustomer successsolutions consultingpayments technologyfintechSaaScommerce technologybusiness outcomesadoption metricsexpansion strategy
Soft Skills
strategic relationship managementcommunication skillspresentation skillscollaborationinfluencingcustomer advocacycross-functional teamworkexecutive relationship managementproblem-solvinganalytical thinking
Certifications & Qualifications
Bachelor’s degree
Industry Keywords
Food Serviceenterprise customersaccount planscustomer engagementQBRsupsellcross-sellguest experienceindustry insightsbest practices
About the role
Key responsibilities & impact- Own the strategic relationship for a portfolio of enterprise Food Service customers, with accountability for growth, expansion strategy, and long-term account health
- Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
- Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
- Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
- Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
- Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
- Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
- Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
- Bring forward Food Service industry insights, best practices, and trends to guide customer strategy
- Act as the voice of the customer internally, influencing product roadmap and service improvements
- Represent FreedomPay in customer meetings, onsite engagements, and relevant Food Service or payments industry events
- Travel approximately 30 to 40 percent
Requirements
What you’ll need- 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
- At least 5 years of experience supporting the Food Service industry
- This may include managing Food Service brands as an account manager or working within payments or commerce technology for a Food Service organization
- Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
- Proven ability to manage executive-level relationships within complex, multi-location organizations
- Strong understanding of how technology and payments impact Food Service operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor’s degree required
Benefits
Comp & perks- medical, prescription, dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- great parental and other leave programs