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Strategic Account Executive – Entertainment
FreedomPayStrategic Account Executive focusing on enterprise Entertainment customers. Driving growth and managing relationships at FreedomPay, leading initiatives within the industry.
About the role
Key responsibilities & impact- Own the strategic relationship for a portfolio of enterprise Entertainment customers, with accountability for growth, expansion strategy, and long-term account health
- Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
- Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
- Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
- Identify and drive cross-sell, upsell, and global expansion opportunities within Entertainment environments
- Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
- Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
- Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
- Bring forward Entertainment industry insights, best practices, and trends to guide customer strategy
- Act as the voice of the customer internally, influencing product roadmap and service improvements
- Represent FreedomPay in customer meetings, onsite engagements, and relevant Entertainment or payments industry events
- Travel approximately 30 to 40 percent
Requirements
What you’ll need- 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
- At least 5 years of experience supporting the Entertainment industry
- This may include managing Entertainment brands as an account manager or working within payments or commerce technology for an Entertainment organization
- Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
- Proven ability to manage executive-level relationships within complex, multi-location organizations
- Strong understanding of how technology and payments impact Entertainment operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor’s degree required
Benefits
Comp & perks- medical
- prescription
- dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- great parental and other leave programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Strategic Account ManagementCustomer SuccessSolutions ConsultingPayments technologyFintechSaaSCommerce technologyAccount managementBusiness outcomes translationAdoption metrics monitoring
Soft Skills
Strong communication skillsPresentation skillsCollaborationRelationship managementInfluencingStrategic thinkingProblem-solvingCustomer advocacyCross-functional teamworkExecutive-level engagement
Certifications
Bachelor's degree