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Strategic Account Executive – Entertainment
FreedomPayStrategic Account Executive focusing on enterprise Entertainment customers. Driving growth and managing relationships at FreedomPay, leading initiatives within the industry.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Account ManagementCustomer SuccessSolutions ConsultingPayments technologyFintechSaaSCommerce technologyAccount managementBusiness outcomes translationAdoption metrics monitoring
Soft Skills
Strong communication skillsPresentation skillsCollaborationRelationship managementInfluencingStrategic thinkingProblem-solvingCustomer advocacyCross-functional teamworkExecutive-level engagement
Certifications & Qualifications
Bachelor's degree
Industry Keywords
Entertainment industryAccount healthExpansion opportunitiesCustomer engagement strategyBest practicesTrendsVoice of the customerEnterprise customersMulti-location organizationsGuest experience
About the role
Key responsibilities & impact- Own the strategic relationship for a portfolio of enterprise Entertainment customers, with accountability for growth, expansion strategy, and long-term account health
- Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
- Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
- Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
- Identify and drive cross-sell, upsell, and global expansion opportunities within Entertainment environments
- Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
- Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
- Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
- Bring forward Entertainment industry insights, best practices, and trends to guide customer strategy
- Act as the voice of the customer internally, influencing product roadmap and service improvements
- Represent FreedomPay in customer meetings, onsite engagements, and relevant Entertainment or payments industry events
- Travel approximately 30 to 40 percent
Requirements
What you’ll need- 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
- At least 5 years of experience supporting the Entertainment industry
- This may include managing Entertainment brands as an account manager or working within payments or commerce technology for an Entertainment organization
- Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
- Proven ability to manage executive-level relationships within complex, multi-location organizations
- Strong understanding of how technology and payments impact Entertainment operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor’s degree required
Benefits
Comp & perks- medical
- prescription
- dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- great parental and other leave programs