Flagstar Bank

Representative

• Process account and online banking maintenance, new account documentation, transactions, wires, transaction monitoring, and basic treasury servicing tasks.
• Ensure accuracy, completeness, and timeliness to support a smooth onboarding and client experience.
• Complete KYC activities in accordance with ASA/AML policies
• Respond to routine inquiries from a broad range of Commercial Banking clients with both basic and complex banking products and account structures.
• Provide clear, courteous, and service-oriented responses that reinforce sales and relationship team efforts.
• Issue Research and Escalation analyzes client issues and researches to respond accordingly; may coordinate with other departments as needed.
• Ensure compliance with all regulatory and internal policies.

Treasury Management, Commercial Client Experience Representative

Recruitment

• Develop and execute a holistic/comprehensive talent acquisition strategy aligned with the company’s overall business goals and growth plans
• Establish and monitor key recruitment metrics to measure effectiveness while driving continuous improvement
• Provide reporting and analytics for senior leadership regarding key metrics and initiatives
• Stay informed of industry best practices, recruitment technologies and market trends
• Ensure all TA programs, policies and procedures comply with relevant regulations and industry standards
• Enhance and evolve the company’s employer brand to position Flagstar as an employer of choice
• Serve as a key member of the HR leadership team, contributing to the overall HR strategy as directed by CHRO and executive leadership team
• Lead, mentor and develop a high-performance TA team focused on promoting a culture of excellence, collaboration, continuous improvement while incorporating the Flagstar STAR values
• Lead transformation from an HR perspective by driving change initiatives, optimizing processes, leveraging technology and partnering across the organization to enhance the effectiveness and efficiency of talent acquisition

Senior Director – Talent Acquisition

Sales Operations Manager

• Serve as a strategic partner transforming business priorities into operational solutions
• Lead planning, design, implementation, communication, and continuous improvement of sales initiatives
• Partner with stakeholders to understand strategic priorities and business needs
• Monitor effectiveness of sales initiatives through performance reporting and feedback

Consumer Bank Sales Process, Readiness Manager

Review Appraiser

• Assist the Chief Appraiser with Department functions
• Maintain compliant valuation practices for real estate transactions
• Ensure real estate valuation reports are compliant and credible
• Review complex real estate valuation reports on properties pledged as collateral
• Provide written appraisal and evaluation review reports
• Procure valuation reports from qualified vendors
• Facilitate flow of information and completion of valuation products
• Adhere to regulatory and compliance policies

Senior Commercial Review Appraiser

Manager

• works under the supervision of the Facility Manager in the operation and maintenance of commercial office Facilities
• assists in the resolution of Facilities maintenance issues
• addresses safety and operational matters in a timely manner
• schedules work and services, and record keeping necessary for the proper functioning of the property
• acts as liaison between Facilities occupants/tenants and Facility Manager for work requests
• monitors and maintains physical management of the structures, equipment, and outdoor areas of the Facilities
• writes work orders for Maintenance Mechanics
• drafts memos and/or makes calls to occupants/tenants related to Facilities issues
• schedules and participates in 24-hr emergency coverage in the Facilities
• assists in the establishment, implementation and monitoring of a workplace safety program
• assists the Facility Manager in preventative maintenance scheduling
• keeps abreast of changes to internal occupant space assignments

Facility Assistant Manager – Hicksville, Broadway

Account Manager

• Manage corporate banking loan relationships of all levels of complexity
• Generate new business and relationships
• Responsible for origination, negotiation, structuring, pricing, underwriting, and closing of loans
• Manage a complex Corporate loan portfolio ensuring the highest loan quality for the organization
• Collaborate with portfolio managers to ensure pro-active monitoring of the credit quality
• Engage with borrowers on idea generation and relevant opportunities to expand relationships.

Senior Relationship Manager – Corporate Banking

Data Analyst

• Own the strategy, design, and continuous improvement of next best action (NBA) and next best offer (NBO) frameworks for existing and former consumer and small business customers.
• Build and manage decisioning logic and prioritization models that balance customer needs with business objectives across all product lines including deposits, lending, wealth, treasury management, and merchant services.
• Identify and operationalize data-driven moments that matter — leveraging behavioral signals, life events, transactional triggers, and engagement patterns to ensure the right message is communicated to the right customer at the right time through the right channel, capitalizing on the highest-value opportunities to drive meaningful engagement and action.
• Develop and maintain always-on audience segmentation strategies that identify the right customers for the right marketing or sales action at the right time.
• Leverage existing and former customer data environments to surface high-value opportunities for cross-sell, reacquisition, engagement deepening, and retention.
• Own the end-to-end process of building, managing, and delivering targeted customer audiences for activation across all marketing and sales channels including direct mail, email, targeted digital advertising, and outbound calling.
• Manage data pipelines and workflows required to extract, transform, and deliver audience files and segments to channel execution partners and platforms in a timely and accurate manner.
• Ensure audiences are refreshed and maintained on an always-on cadence to support continuous marketing and sales motions rather than solely episodic campaign activity.
• Partner with channel owners and marketing operations to ensure seamless audience ingestion, suppression logic, and contact frequency governance.
• Own and manage the technology stack and data infrastructure supporting decision intelligence and audience activation, including cloud data environments (preferably Snowflake), CRM platforms, and marketing activation tools.

Senior Marketing Contact Strategy, Analytics Manager

General

• Serves as a senior technical lead for assigned line of business applications
• Owns technical requirements definition, solution architecture design, and application architecture design
• Creates and maintains technical design documents (TDD), architecture decision records (ADRs), API documentation
• Provides application code development oversight, manages technical debt, and ensures secure coding standards compliance
• Defines test strategy, oversees regression testing, defect triage, and quality metrics reporting
• Coordinates with Platform teams on platform pattern alignment and initiates platform onboarding for applications

Business Technology Lead

• Supports first-line credit underwriting and portfolio management within the assigned specialized vertical
• Supervises a team of underwriters and credit analysts
• Oversees risk grading, loan evaluation, and portfolio monitoring to maintain credit quality
• Identifies potential risks and trends, escalating key findings and recommendations to senior leadership
• Collaborates with sales, risk, and credit teams to implement credit strategies
• Ensures compliance with internal policies, regulatory requirements, and risk frameworks

Credit Products Manager

Operations

• Oversee daily operations of the commercial loan insurance function
• Manage a team of insurance associates for pre- and post-closing insurance functions
• Ensure compliance with bank policy and regulatory requirements
• Direct post-close insurance maintenance activities
• Manage the force placement process for insurance
• Provide expert guidance to business partners on insurance matters
• Monitor work queues and compliance to operational standards
• Collaborate with internal teams to support insurance operations
• Identify and implement process improvements and system enhancements

Commercial Loan Operations Manager

Business Analyst

• Oversee billing operations for high-value and complex client segments
• Ensure accuracy, consistency, and scalability of billing processes
• Serve as the subject matter expert (SME) on billing and account analysis practices
• Lead initiatives to optimize billing models, pricing execution, and revenue capture
• Perform in-depth profitability analysis, revenue optimization, and pricing strategy support
• Deliver insights to senior leadership on billing trends, performance, and opportunities
• Design and implement advanced reporting and dashboards
• Design and enhance control frameworks for billing and account analysis processes
• Lead audit engagements and remediation efforts

Treasury Management Billing & Account Analysis Analyst I

• Manage loan relationships within our Food and Beverage vertical
• Generates new business and relationships that will produce revenue from companies
• Responsible for the origination, negotiation, structuring, pricing, underwriting, and closing of loans
• Manages a complex commercial loan portfolio ensuring the highest loan quality with minimal risk
• Works with assigned portfolio managers to ensure proactive monitoring of credit quality
• Collaborate with credit team and outside counsel as needed to prepare credit approval documents
• Engage with sponsors and borrowers on idea generation and relevant opportunities to expand relationships
• Stays abreast of industry trends and market conditions that could impact the assigned portfolio

Senior Relationship Manager – Food and Beverage

Risk

• Supports the Commercial Banking & Lending Business Risk & Controls Officer in the buildout, implementation, and consistent execution of a Risk Management framework within the 1st LOD.
• Provides guidance in risk framework responsibilities with Business Process Owners (BPOs) in support of enterprise risk assessments, change management initiatives, customer complaint management, compliance testing, issue management, operational risk events, key risk indicators, control Identification and design, process taxonomy documentation, and quality assurance programs.
• Leads risk management assessment of new products and services, including enterprise change management programs.
• Provides risk advisory and guidance to the BPOs including process and control design, early risk identification, control environment operating effectiveness, and policies and procedures.
• Provides guidance on assurance activities to help ensure that risk management frameworks and controls are effective to manage risks associated with the strategic plan of Commercial & Private Bank.
• Directly engages with BPOs on identified operations risk incidents and issues in root-cause analysis, action plans, supporting documentation and testing of implemented controls to effectively remediate findings or issues.
• Provides BPOs with risk advisory and guidance on project initiatives, risk assessments, and risk remediation efforts impacting the Business Units.
• Supports activities to help ensure compliance with all enterprise compliance policies and standards, and management of compliance risks within the Bank’s risk appetite.

Senior Associate – Commercial Banking, Lending Risk and Controls

Data Scientist

• Independently perform data analytics (ranging from data analysis, regression to machine learning)
• Present complex concepts in a format digestible by a diverse audience across the organization
• Build and improve the development of metrics, reports and analysis into BI dashboards that support a wide array of banking businesses
• Manage ongoing data analytics processes, document calculations, code, and adhere to proper risk and compliance practices
• Troubleshoot issues, suggest alternative approaches or controls to mitigate risks/gaps identified
• Develop and design data-driven solutions in the areas of client insights and segmentation, sales & marketing lead generation, performance analysis and product analytics
• Partner across the functions, including the line of businesses, IT, Data Office, and/or third-party vendors

Senior Data Scientist

• Building and managing commercial loan relationships within the Sponsor industry
• Generating new business development and relationships that will produce revenue from companies, sponsors, and the like
• Orchestrating a team approach to managing relationships
• Managing a commercial loan portfolio ensuring highest loan quality with minimal risk
• Pro-active monitoring of the credit quality of the portfolio
• Maintaining compliance with applicable laws, regulations, and guidelines
• Performing special projects and additional duties as required