Flagstar Bank

Implementation Specialist

• Applies advanced knowledge and experience in supporting Treasury Management Sales & Payment Advisors (TMS&PAs) and Sales Associates
• Independently determines the most effective implementation process for clients
• Responsible for achieving portfolio growth objectives
• Ensures correct billing, compiles information for relationship reviews
• Guarantees proper internal controls and policies are followed
• Supports ad-hoc requests in coordination with other internal stakeholders
• Participates and provides advice regarding sales procedures
• Submits billing information, including billing adjustments

Senior Treasury Management – Implementation Specialist

Financial Planning and Analysis

• Oversee and direct the specialty banking activities of the team
• Cultivate account relationships and ensure strong credit quality thresholds are met
• Monitor and coach performance of team members
• Create a strategic plan for the Financial Institutions Group
• Ensure compliance with regulatory policies and standards

Head of Financial Institutions Group – FIG

Account Manager

• Develops new, profitable builder finance relationships.
• Prospects for new customers through leads developed personally or that come from referral sources.
• Coordinates the team approach to approving and closing new deals to grow assets and revenues.
• Works with assigned portfolio managers to ensure pro-active monitoring of the credit quality of the portfolio.
• Collaborates with Credit team and outside counsel to prepare credit approval documents and manage onboarding process.

Senior Relationship Manager – Home Builder Finance

Director

• The Group Director will be responsible for building and maintaining strong client relationships for the Private Bank by providing personalized banking products and services.
• Leads team in developing opportunities with bank targeted Commercial and High Net Worth prospects through customer referrals, COI referrals, Networking, and other sources.
• Responsible for ensuring new clients in their respective region fall within the bank’s risk protocol and framework.
• Regularly meets with top clients to ensure customer satisfaction & understand/assess for incremental needs.
• Uses independent judgement and discretion to make decisions on customer related matters within one’s authority.
• Escalates matters to Senior Management that are outside the authority of the role.
• Effectively partner with key product partners to bring the full strength of Flagstar Commercial & Private Bank to clients and prospects as appropriate.
• Responsible for ensuring team members are operating within the bank’s risk protocol and framework.
• Identifies, assesses, monitors, controls, reports, and mitigates risk in accordance with the Risk Governance Framework, in the context of their specific accountabilities.
• Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance & 1LoD requirements.
• Support staff members in new client acquisition, structuring loans, pricing, deepening relationships.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Group Director

Sales

• Partner with Treasury Management Sales & Payments Advisors to design and implement cash management solutions.
• Lead the onboarding process for complex, integration-heavy Treasury Management products and services.
• Respond to client inquiries and manage escalations related to onboarding and implementation.
• Prepare client-facing materials, cost/benefit analyses, and pricing recommendations.
• Mentor Sales Associates and Implementation Specialists.
• Champion collaboration across departments to resolve process barriers.
• Develop expertise in client cash management needs and industry trends.
• Conduct competitor analysis to inform recommendations.

Treasury Management – Sales Support & Implementation Supervisor

Customer Advocate

• Answer inbound telephone calls from consumer & business banking customers
• Create detailed documentation on inquiries
• Maintain familiarity with systems and applications
• Provide information about basic products and services

Senior Client Advocate

Manager

• Oversee all aspects of prepaid debit card and digital disbursement programs
• Manages various projects in support of the onboarding of new clients and US Treasury programs and federal agencies
• Negotiates with Government Agencies & Departments in various services offered by the Bank
• Partner with the Program Manager – Prepaid and Digital Disbursement to manage operational relationships
• Builds communication channels with various levels of Government Agencies & Department Heads
• Responsible for Team achieving business goals
• Reviews RFP’s and oversees Bank’s response and approves proposals before submission

Senior Manager, Government Banking

• Responsible for new business development and relationship management targeting companies with sales of $50 million or greater within the Phoenix, AZ area.
• Generate revenue by developing and maintaining relationships with identified companies/developers/managers, generating deal flow directly from these clients/prospects and orchestrating a team approach to the relationship.
• New Business Origination: Developing and maintaining relationships to generate direct deal flow; Coordinate the team approach to approving and closing new deals to grow assets and revenues while optimizing profitability (ROE).
• Relationship Management: Working with assigned portfolio managers, engage with borrowers on idea generation and relevant opportunities to expand our relationship and will include new client generation, loan production and fee income related to cross-sell products.
• Credit Quality: Working with assigned portfolio managers, ensure pro-actively monitoring credit quality of portfolio through timely financial statement gathering, monitoring client’s compliance with ongoing required reporting, properly analyzing financial information and taking or recommending appropriate corrective actions based on acceptable levels. Ultimately responsible for managing the banks risk exposure to acceptable levels.
• Maintaining Knowledge: Staying abreast of industry trends and market conditions that could impact the Corporate and Regional Commercial Banking group as a whole and the assigned portfolio of relationships and borrowers.

Senior Relationship Manager

Engineer

• Manage Systems, configurations, and system stability
• Technical engineer overseeing development of Microsoft M365 / Purview solutions to protect company assets
• Provides monitoring and resolution support for alerts generated by Microsoft Purview, DLP and certificate management related systems
• Provides certificate management and maintenance to enterprise systems leveraging tools such as CyberArk and Venafi.
• Provides final oversight on high-risk platform upgrades and migrations.
• Owns overall compliance posture for backend systems, ensuring full adherence to FFIEC guidelines, audit requirements, and IT risk management policies.
• Coordinates with internal audit, risk, and compliance teams to deliver accurate evidence and remediation plans.
• Drives continuous improvement of compliance processes to reduce audit findings and enhance security posture.
• Monitors and maintain Microsoft Purview, Microsoft Defender, and corporate certificate systems
• Acts as escalation point for major incidents and coordinate with leadership during crisis events.
• Delivers and collaborates with infrastructure teams to ensure technology decisions align with enterprise goals.
• Champions disaster recovery planning, test execution, and after-action review improvements.
• Ensures all backend system documentation is accurate, current, and meets audit standards.
• Reviews and approve daily/weekly/monthly operational and compliance reports before submission to leadership.
• Promotes documentation as a core operational discipline across the team, setting expectations and accountability for quality.
• Reports team performance metrics and operational health to IT leadership.
• Ensure we are aligning IT solutions with the needs of the business

Principal Technology Engineer

Risk

• Supports the Commercial Banking & Lending Business Risk & Controls Officer in the buildout, implementation, and consistent execution of a Risk Management framework within the 1st LOD.
• Provides guidance in risk framework responsibilities with Business Process Owners (BPOs) in support of enterprise risk assessments, change management initiatives, customer complaint management, compliance testing, issue management, operational risk events, key risk indicators, control Identification and design, process taxonomy documentation, and quality assurance programs.
• Leads risk management assessment of new products and services, including enterprise change management programs.
• Provides risk advisory and guidance to the BPOs including process and control design, early risk identification, control environment operating effectiveness, and policies and procedures.
• Provides guidance on assurance activities to help ensure that risk management frameworks and controls are effective to manage risks associated with the strategic plan of Commercial & Private Bank.

Corporate Banking Risk and Internal Controls Associate

• Manages commercial real estate loan relationships of all levels of complexity
• Generates new business and relationships from companies, sponsors, developers and businesses
• Orchestrating a team approach to the relationship
• Responsible for the origination, negotiation, structuring, pricing, underwriting, and closing of loans
• Manages a complex commercial loan portfolio ensuring the highest loan quality for the organization with minimal risk
• Collaborates with Credit team and outside counsel as needed to prepare credit approval documents
• Stays abreast of industry trends and market conditions

Senior Relationship Manager – CRE

• Own complex commercial real estate loan relationships, from business development through closing
• Manage deal origination, negotiate terms, and maintain a high-quality portfolio
• Collaborate across multiple teams and ensure compliance with regulatory standards
• Develop and maintain relationships to generate direct deal flow
• Coordinate the team approach to approving and closing new deals
• Monitor and analyze the credit quality of the portfolio through timely financial statements
• Prepare credit approval documents and manage the onboarding process
• Stay updated on industry trends and market conditions
• May involve talent management functions including performance evaluations and staff development/training
• Perform special projects as required

Senior Relationship Manager – Commercial Real Estate

• Manages Home Builder Finance loan relationships of all levels of complexity.
• Generates new business and relationships that will produce revenue from companies, sponsors, developers and businesses.
• Generates deal flow directly from these clients/prospects and orchestrating a team approach to the relationship.
• Responsible for the origination, negotiation, structuring, pricing, underwriting, and closing of loans.
• Manages a complex loan portfolio ensuring the highest loan quality for the organization with minimal risk.
• Manages the on-going monitoring of portfolio quality and ensures compliance with applicable laws, regulations and guidelines.

• Own and grow a portfolio of oil & gas clients across the bank’s footprint; serve as a primary advisor on commodity risk and hedging strategy.
• Originate hedging opportunities tied to reserve‐based lending (RBL), acquisition financing, drilling programs, project development, and midstream offtake contracts.
• Deliver tailored market briefings and trade ideas that address client‐specific exposures (WTI/Brent, Henry Hub, regional basis differentials, product cracks).
• Partner with Relationship Managers and Credit to integrate hedging into loan structures and treasury solutions; coordinate cross‐sell across FX, IRD, liquidity, and payments.
• Maintain a senior‐level view of crude oil, refined products, and natural gas fundamentals (supply/demand, inventory, export flows), plus macro drivers (OPEC+ policy, geopolitics, weather, spreads, and correlations).
• Structure and price commodity derivatives including swaps, collars, three‐ways, swaptions, costless and premium‐paid options, calendar spreads, basis and location differentials, and crack/frac‐spread strategies.
• Translate valuation and risk metrics into clear client recommendations; frame trade‐offs between protection, participation, and cash economics.
• Oversee scenario analysis and stress testing (downside cases, strip vs. spot, basis widening), linking hedge performance to borrower cash flow, covenants, and liquidity.
• Lead end‐to‐end execution: pricing, approvals, ISDAs/NAESBs, confirmations, and settlement coordination with trading, operations, and documentation teams.
• Ensure adherence to regulatory requirements (e.g., Dodd‐Frank, reporting/clearing/margin where applicable) and internal risk policies.
• Maintain disciplined controls around counterparty credit, collateral/margining, PFE/EE profiles, hedge effectiveness, and model governance.
• Monitor active books; provide post‐trade performance reviews, re‐hedging recommendations, and roll/extension strategies.
• Serve as a senior mentor to Analysts, Associates, and VPs; lead training on energy markets, structuring, sales process, and client communications.
• Collaborate with Loan Syndications, Treasury/ALM, and Capital Markets partners to align client hedging with the bank’s balance‐sheet and risk appetite.
• Drive enhancements to pricing tools, analytics, pipeline management, and digital client materials; champion best practices in documentation quality and operational workflow.

Senior Treasury Management – Implementation Specialist

Head of Financial Institutions Group – FIG

Senior Relationship Manager – Home Builder Finance

Group Director

Treasury Management – Sales Support & Implementation Supervisor

Senior Client Advocate

Senior Manager, Government Banking

Senior Relationship Manager

Principal Technology Engineer

Principal Technology Engineer

Corporate Banking Risk and Internal Controls Associate

Senior Relationship Manager – CRE

Senior Relationship Manager – Commercial Real Estate

Senior Relationship Manager – Home Builder Finance

Director – Commodity Derivatives Sales