Fitch Group, Inc.

Director

• Manage a Renewal Portfolio in North America with responsibility for contract negotiations with issuers across Corporates and Financial Institutions
• Maximize revenue, coverage and retention opportunities through consistent application of the fee agreement renewal process
• Where required, contribute and participate in project initiatives designed to improve efficiencies in processes across the team
• Support the wider commercial function through collaboration with Issuer, Banker and Investor Development teams
• Work effectively with other GRM colleagues to ensure departmental objectives, goals and KPI’s are met

Associate Director, Global Revenue Management

• Perform analysis of key quantitative and qualitative factors influencing credit quality of companies in the Healthcare & Pharmaceuticals sectors;
• Develop and maintaining comprehensive financial models;
• Engage with industry management teams to gain insights and enhance analysis;
• Present analysis of companies to internal credit rating committees and participate in the evaluation of other credits within Corporates, as well as other related credit groups;
• Involvement in communicating rating rationale to external audiences (primarily institutional investors, sell-side analysts and media) in meetings, conference calls, press releases and written research reports;
• Contribute to the writing of timely and effective research on topical issues.

Associate Director, Healthcare & Pharmaceuticals

Artificial Intelligence

• Update and maintain internal websites and portals with the latest AI initiatives, enhancements, and guidance.
• Draft clear, engaging communications (e.g., announcements, FAQs, how-to guides) to drive awareness and adoption of AI tools.
• Prepare periodic newsletters highlighting AI trends, use cases, best practices, and internal success stories.
• Research relevant content on AI usage for business workflows, including automation opportunities and productivity improvements.
• Track the latest AI trends, tools, and industry developments; synthesize findings into actionable insights for stakeholders.
• Design, prepare, and facilitate customized training sessions on AI and related tools for diverse user groups.
• Develop training materials and demos tailored to business functions and workflows.
• Gather feedback to continuously improve training effectiveness and user experience.
• Provide day-to-day operational support for internal AI chatbots, supporting business usage and adoption.
• Partner with technical teams to triage issues, track performance, and coordinate enhancements.
• Maintain documentation, runbooks, and knowledge bases for AI tools and processes.
• Coordinate user testing and pilots for new AI features or workflows; define test plans, collect feedback, and report results.

AI Enablement Associate

Analyst

• Understand and apply Sustainable Fitch’s ESG analytical methodologies and become familiar with the company’s approach to assessing the sustainability impact associated with a broad range of business activities
• Carry out and deliver high-quality, timely, focused written analysis and data on a suite of products related to the ESG characteristics and performance of entities and debt issuances
• Output should be supported by well-construed arguments, backed by verified factual data
• Keep up to date with ESG trends globally, both regulatory and sector specific
• Interact with colleagues globally to leverage knowledge, gain international experience and establish good working relationships

• Enable delivery outcomes for your squad ensure predictable execution and high-quality delivery
• Ensure definition of ready/done and release criteria are consistently applied
• Maintain squad-level accountability, modeling best practices within your assigned squad
• Ensure squad meets delivery commitments; drive predictability, throughput, and quality metrics
• Facilitate strategic decisions and trade-offs with colleagues and senior leadership
• Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions
• Mentor Delivery Owners through coaching and Agile leadership
• Drive adoption of AI-enabled delivery practices; mentor other Delivery Owners on AI tool utilization
• Identify and pilot new AI capabilities; share learnings with the Agile Delivery Center of Excellence
• Champion AI literacy and responsible AI use within delivery management
• Share learnings with peers and contribute to delivery practice evolution
• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles
• Drive evidence-based planning and forecasting at a squad level
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives
• Model accountability by owning delivery outcomes and transparently communicating status and risks
• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery
• Foster a culture of experimentation and continuous improvement
• Lead initiatives within the Agile Delivery Center of Excellence
• Develop delivery standards, playbooks, and best practices
• Share innovations across the organization
• Contribute to training programs and capability-building initiatives

Delivery Practice Owner – Associate Director

Customer Success Manager

• Drive Strategic Adoption of Salesforce Lightning: Lead the transformation and optimization of business processes by championing the adoption of Salesforce Lightning, ensuring seamless user experience and increased productivity across the organization.
• Innovate with AI Capabilities: Leverage Salesforce Agentforce or AI-powered tools to enhance customer engagement, automate service workflows, and deliver actionable insights for data-driven decision-making.
• Cultivate High-Performing Teams: Build, mentor, and empower cross-functional Salesforce teams, fostering a culture of continuous learning, collaboration, and accountability to deliver outstanding business results.
• Align Salesforce Initiatives with Business Goals: Collaborate with stakeholders to align Salesforce strategy with organizational objectives, driving measurable value through digital transformation and technology enablement.

Director, CRM

Account Executive

• Identify and Drive Growth: Proactively uncover new opportunities within strategic accounts and beyond.
• Own Your Territory: Treat your region like your own business—plan, execute, and show strong accountability to deliver sustainable revenue growth.
• Engage C-Suite: Build strong, multi-threaded relationships with senior decision-makers.
• Go Higher, Wider, Deeper: Expand influence across buying committees and business units.
• Generate Demand: Use insight-led conversations to create urgency and value.
• Next-Gen Outreach: Leverage multi-channel, multi-message, and multi-medium prospecting strategies.
• Continuous Improvement: Demonstrate curiosity and commitment to marginal gains and mastery of the sales craft.
• Collaborate Internally: Partner with product, marketing, and client success teams to deliver tailored solutions.

Account Director

Manager

• Define market expansion strategy across the region.
• Ideate, design and implement sales campaigns that leverage a multi-channel, end-to-end approach to increase sales results.
• Monitor, manage and report on campaign progress, course correcting where necessary. (Supported by Sales Operations)
• Designing customer centric value proposition plans and sales messaging, connecting customer and persona challenges with Fitch Solution value
• Utilizing data to create TAM / SAM bottom-up sizing to help define sales focus and prioritization.
• Conduct competitive analysis and customer need assessment, identify white space and ICP’s.
• Detailed analysis and opportunity creation via cross sell and upsell sales planning.
• Building strong relationships across the company to partner effectively in a matrix organizational structure to achieve the best business outcome
• Strategic client engagement, connecting and establishing relationships with senior decision makers.
• Build and manage a pipeline of strategic and referral partners, helping to grow the function into a key revenue channel.
• Aggregation and prioritization of key customer feedback to ensure the business owners receive product and industry intelligence to act on.
• Run a regular cadence of reviews, adjust strategy based on data and feedback.
• Measurable KPIs include: Revenue growth accounting for sales & retention performance from existing and new logo clients Sales productivity metrics & wallet share Campaign outcomes: qualified leads, opportunity creation, conversion rates. Client feedback Feedback from business partners

Market Development Manager, APAC

Business Analyst

• Engage directly with business stakeholders and end users to elicit, validate, and refine requirements
• Align technology solutions with business strategies and translate needs into clear, testable requirements
• Partner with Product Owners to ensure requirements support business value and stakeholder needs
• Maintain focus on outcomes and business impact
• Partner with Delivery Owners and technical teams on Agile processes including story creation, backlog refinement, and sprint planning
• Ensure requirements are delivery-ready, sequenced appropriately, and support continuous flow
• Surface delivery risks early; drive mitigations with clear ownership
• Provide estimation insights and identify risks related to requirements clarity and technical feasibility
• Perform data profiling to validate requirements and document data flows
• Facilitate requirements sessions and maintain documentation in tools (Jira, Confluence)
• Ensure requirements artifacts are current, accessible, and actionable

• Engage directly with business stakeholders and end users to elicit, validate, and refine requirements
• Align technology solutions with business strategies and translate needs into clear, testable requirements
• Partner with Product Owners to ensure requirements support business value and stakeholder needs
• Drive business value realization through clear requirements and outcome focus
• Partner with Delivery Owners and technical teams on Agile processes including story creation, backlog refinement, and sprint planning
• Ensure requirements are delivery-ready, sequenced appropriately, and support continuous flow
• Surface delivery risks early; drive mitigations with clear ownership
• Ensure requirements quality; hold self and others accountable for clear, testable requirements
• Drive continuous improvement in requirements practices
• Educate squad members on business goals and software value; emphasize outcomes
• Drive implementation of AI-enabled practices to accelerate requirements gathering and validation
• Lead AI enablement initiatives; identify opportunities where AI can accelerate requirements work
• Learn and apply AI-enabled tools for requirements gathering, documentation, and analysis
• Mentor Business Analysts on responsible AI use and establish standards for AI-assisted practices
• Champion AI literacy within requirements management
• Provide estimation insights and identify risks related to requirements clarity and technical feasibility
• Perform data profiling to validate requirements and document data flows
• Partner with Engineering and Data teams on non-functional requirements
• Ensure requirements documentation is comprehensive, current, and enables effective delivery
• Facilitate complex requirements sessions and maintain documentation in tools (Jira, Confluence)
• Ensure requirements artifacts accurately reflect business needs and are actionable
• Provide executive-ready updates on requirements status, risks, and dependencies
• Mentor and lead business analysts, enhancing their skills and career development
• May provide work direction to Business Analysts within the tribe
• Model accountability culture; demonstrate ownership of requirements outcomes
• Contribute to training programs and capability-building initiatives
• Participate in Agile Delivery Center of Excellence and Communities of Practice
• Share innovations, develop standards and playbooks, and elevate business analysis capability
• Lead requirements management best practice development and adoption

Associate Director, Global Revenue Management

Associate Director, Healthcare & Pharmaceuticals

AI Enablement Associate

Analyst

Delivery Practice Owner – Associate Director

Director, CRM

Account Director

Market Development Manager, APAC

Business Analyst

Business Analyst, Associate Director

Delivery Practice Owner – Associate Director