Fitch Group, Inc.

Director, CRM

Fitch Group, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $170,000 - $190,000 per year

Job Level

Lead

About the role

  • Drive Strategic Adoption of Salesforce Lightning: Lead the transformation and optimization of business processes by championing the adoption of Salesforce Lightning, ensuring seamless user experience and increased productivity across the organization.
  • Innovate with AI Capabilities: Leverage Salesforce Agentforce or AI-powered tools to enhance customer engagement, automate service workflows, and deliver actionable insights for data-driven decision-making.
  • Cultivate High-Performing Teams: Build, mentor, and empower cross-functional Salesforce teams, fostering a culture of continuous learning, collaboration, and accountability to deliver outstanding business results.
  • Align Salesforce Initiatives with Business Goals: Collaborate with stakeholders to align Salesforce strategy with organizational objectives, driving measurable value through digital transformation and technology enablement.

Requirements

  • Proven track record of leading successful Salesforce Lightning transformations and driving user adoption across complex organizations
  • Deep expertise in Salesforce with hands-on experience architecting and implementing scalable solutions that optimize sales operations
  • Passion for leveraging AI-powered Salesforce features to enhance customer experience and automate business processes
  • Ability to build, mentor, and inspire high-performing Salesforce teams, fostering a culture of collaboration and continuous growth
  • Strategic thinker who partners effectively with executive stakeholders to align Salesforce initiatives with broader business objectives and deliver measurable results
Benefits
  • Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
  • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
  • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  • Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce LightningSalesforce AgentforceAI-powered toolsdata-driven decision-makingsales operations optimizationscalable solutionsbusiness process automation
Soft Skills
leadershipmentoringcollaborationstrategic thinkingteam buildingaccountabilitycontinuous learning